Solutions Manager

4 weeks ago

KitchenerWaterloo, Canada Trackunit Full time

**Coming Together To Connect Construction**

We’re committed to construction - one of the largest industries in the world. Over the past two decades, Trackunit has been pioneering technological progress within construction. Today, we are not only a leading IoT provider but a thought leader, supporting and driving the agenda for an entire industry on a global scale.

We believe in taking a people approach in everything we do. Being human-centric is not restricted to our products - it’s a way of life at Trackunit. We’re proud to be a truly global team. Our colleagues get together in hubs spread across the globe, but we embrace the idea of working remotely and in environments that inspire you. Everything we do, we do it to eliminate downtime and build the most useful industry for the world.

**The question is: Are you in?**

Trackunit is in search of a highly motivated and customer-focused** S**olutions Manager** to be the key technical contact for assigned customer programs. You will play a key role in influencing the digital transformation of our customers’ businesses with Trackunit’s leading IoT products and services. If you have a demonstrated the ability to build strong, trustworthy relationships with customers, have a passion for technology, and seek a dynamic environment in which to put your talents to the test, this is the role for you.

**Primary responsibilities**:

- Support initial customer on-boarding & implementation.
- Direct customer conversations to align with “in the box” configurable solutions for evolving products & services.
- Support Customer Success Manager by providing more complex technical product training to customer.
- Help support escalated cases for Strategic customers.
- Occasional travel to customer sites for Engineering and/or deployment support.
- Promote a positive customer experience by building strong customer relationships with technical resource counterparts.
- Ensure robust and complete requirements gathering, with a solid comprehension of the business value.
- Validate and evolve the success criteria.
- Demonstrate technical project leadership throughout the development and testing phases.
- Deliver outstanding cross-functional support and collaboration throughout the organization.
- Demonstrate leadership in support of strategic objectives initiatives.
- Bring energy, passion and a drive to win, every day.

**Who are you?**:

- Strong leadership with the ability to be persuasive, innovative and act with a sense of urgency.
- Excellent interpersonal and communication skills with the ability to lead and support cross-functional teams.
- Demonstrated program leadership including leading meetings, active listening, collaboration and negotiation skills.
- Proficient organization and time management skills.
- Strong customer management skills.
- Ability to read and understand technical documents.
- A familiarity with PLCs and industrial communications protocols.
- Some hands-on experience with construction-related equipment and controllers.

**Qualifications**:

- Education in Software Development, Engineering Technology, Information Technology, Telecommunications _or related experience_.
- Experience in Project or Program Management; PMP is an asset
- Travel of up to 10% may be required.
- We are still interested in hearing from you if you meet most of the requirements_

**What’s in it for you?**
- A place in an agile growth SaaS business, with possibilities to grow internally in the company. We are moving fast, so fasten your seat belt and prepare to be adaptable. Back in 2020 we were 150 employees at Trackunit.
- Great development opportunities through i.e. training, coaching, and mindfulness. We know that personal and professional development probably means a lot to you. It’s a shared responsibility and that’s as important to us. We facilitate it through impact conversations, where we together shape a learning path every quarter.
- International environment with regular check-ins with the whole company.
- Social events across teams, departments and borders.
- We are on the journey towards eliminating downtime, all together - and all our colleagues that are a part of Trackunit are acknowledged and a huge part of reaching our goals. Because of that, we offer you to be part of our long-term incentive program at Trackunit.

**Application deadline**:
As soon as possible

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