Client Relations Associate

2 weeks ago

Edmonton, Canada Social Enterprise Fund Full time

**JOB OPPORTUNITY**

The Social Enterprise Fund (SEF) invests in social entrepreneurs, providing the patient and imaginative capital they need to accomplish important public benefit missions.

**_The Position_**

Reporting to the Executive Director, the **Client Relations Associate** (CRA) fosters and maintains comprehensive, direct, ongoing relations with SEF’s existing customers to ensure SEF has deep and timely understanding of the business and mission performance of each borrower. The CRA will liaise directly and regularly with borrowers to ensure they are using SEF investments in an effective and sustainable manner, through a variety of methods including, but not limited to development of individualized measurement and reporting plans, regular site visits and ensuring timely compliance with all Financing Agreement reporting requirements.

The CRA will have the capacity to analyze the full range of performance indicators (financial, business operations and mission outcomes) collected from SEF’s borrowers, to provide critical timely reporting to the Executive Director on the ongoing performance and sustainability of individual borrowers.

The CRA will also analyse and report on SEF portfolio trends and mission outcomes generally, providing insight into the overall impact in community of SEF’s investments. This will include writing reports for SEF’s investors, the provincial and national social finance ecosystems and the community at large.

**Qualifications, Experience**

Five to seven years of hands-on management experience in for-profit and/or non-profit enterprises. Experience in gathering, analyzing and presenting information in a variety of formats is critical. Working with boards of all types an asset. A University degree at the undergraduate level or equivalent experience.

SEF’s staff members are employees of the Edmonton Community Foundation. In addition to a competitive salary and a 35 hour work week, the ECF provides its employees with an excellent health and dental package and RRSP benefits. SEF is also committed to diversity, equity and inclusion in our hiring practices.

July 2023

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