Community Health Manager

4 weeks ago

Victoria, Canada Just Like Family Home Care Full time

**COMMUNITY HEALTH MANAGER**

**"Just Like Family Home Care®" **is looking for _a_ **Community Health Manager (CHM) **_to join our Leadership team,helping to manage and grow our home care services in Victoria and the Saanich Peninsula on Vancouver Island. We are looking for someone who is motivated by making a difference in people’s lives every day. We know that being an integral part of the home care industry means that you care and that you wish to make an impact in someone else’s life. That is why you are looking at this job posting.

Just as importantly is working in an environment where you feel that you are a key and valued part of a team, that you are respected and appreciated, and that you have the change to grow a fulfilling career. This is an exciting opportunity for anyone with leadership skills and experience who wants to make a difference in both the lives of our clients and our team members in the expanding home care field.

Just Like family is one of the leading seniors home care service providers in British Columbia. We provide an essential variety of customized home care services to our growing and loyal clients to fully meet their needs and those of their loved ones. We have a compassionate, caring, inclusive culture that emphasizes learning and collaboration. We put people first and are passionate about listening to stories. We go above and beyond regular caregiving duties with our holistic approach for making a difference every day.

The Community Health Manager role will report directly to the President & CEO, of the Just Like Family Home Care Victoria & Saanich Peninsula on Vancouver Island and will be responsible for the overall coordination of all aspects of the Just Like Family Home Care business to ensure the efficient day to day running of the company.

The Community Health Manager will be empowered to be themselves and put their heart on their sleeves. This will empower them to show up as their best self each day. Development, support, and feedback will be provided from a number of professionals on an ongoing basis including being part of a network of leaders with similar roles from regions across Canada
- **Community Health manager (CHM) Key Responsibilities**_
- Building relationships with potential referral partners (to include but not be limited to social workers, hospital care staff and care facilities) throughout our region by telling the story of Just Like Family, telling the story of our clients’ experience, and telling the story of the caregivers’ experience.
- Supporting Care Relationship Leads (Schedulers) with the hiring, engagement, and development of approximately 45 Caregivers
- Keeping accurate records with attention to detail
- Advocating for both the caregivers and the clients. This is like being a matchmaker and paying attention to the multiple stakeholders.
- Developing client care plans with new clients and their respective family members as is appropriate. There will also be a need to follow up to ensure that that these plans happen while at the same time having deep care for the client which allows for unique personalized care plans (Deep care means measuring the follow through and impacts of our care.)
- Being compassionate, responsive, and going the extra mile.
- Acting as a creative problem solver and team player. Supporting team members to care deeply and bring their best selves to this important work every day.
- Office leadership including ensuring that there is vacation and sickness coverage.
- Financial & payroll reporting and analysis eg: accurate client invoicing and bi-monthly payroll.
- Ensuring the compliance and structured implementation of the various people policies and practices

The Community Health Manager will also work closely with the President & CEO and the Just Like Family National Marketing team to increase the company's revenue through sales and marketing activities in the healthcare field (including exploring and pursuing new referral sources, to maintain and solidify relationships with existing sources, social workers, people in hospitals and care facilities) and other community activities (networking events, meetings, community events).
- **Key requirements for this position**:_
- Reflect the core values of "Just Like Family Home Care®” with a passion for quality care.
- A desire to make a difference in people’s lives. Caring about people and willing to go the extra mile.
- College degree or equivalent work experience
- Self directed with a strong track record of least 3 years of strong people leadership skills including: selection, development and providing real-time performance feedback and support to individual team members.
- Experience working in a progressive, entrepreneurial organization.
- Possess active listening skills and enjoy hearing other people’s stories.
- Have the confidence and vulnerability to be an advocate for our caregivers and our clients.
- Proficiency in Microsoft suites and experience wi

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