Team Leader, Collections Backoffice

3 weeks ago

Mississauga, Canada Just Energy Full time

**Team Leader, Collections Backoffice**
**-**
**(**
**231704239**
**)**

**Description**

**Team Lead - Collections, Backoffice**

**Courtney Park**

**Who is Just Energy?**
- For more than 20 years, Just Energy has been a leading retail energy provider specializing in electricity and natural gas commodities, energy efficiency solutions and renewable energy options. As a Trusted Advisor, we’re proud to provide homes and businesses with a broad range of solutions that deliver comfort, convenience, and control.

**Job Summary**:
**Responsibilities**
- Team Management:

- Oversee direct reports to provide direction of daily activities towards accomplishing the departments strategic goals including, but not limited to, employee training, coaching, development, and performance evaluation.
- o Inspire and motivate employees to perform at their best through effective leadership, excellent work ethic, clear communication, as well as a positive attitude.
- Operational execution support:

- o Critical Care review and execution of strategies aligned with proper handling of key accounts.
- o Appropriate handling of the Debt Sale process, specifically the placement, funding and the processing of disputes or account buy-backs (closed or returned accounts).
- o DNP Letters are sent in a timely manner and appropriately meets the business decisions on handling.
- o Drop/DNP/De-enrollment of accounts across both the residential/Commercial portfolios.
- o Process write-offs in an accurate and timely fashion.

o Ensure appropriate placement of accounts with OCA (3rd party agencies).
- o Providing documentation for legal placement accounts (i.e. Contracts and pertinent payment/invoice information)
- Analytical & Critical Thinking:

- o Evaluate current back-office process and procedures identify and resolve process gaps.
- o Actively monitor performance metrics, and ensure execution/trouble-shooting of key tasks.
- Sound decision-making skills and response to high-pressure situations.

**Requirements**:

- Must be detail oriented with a strong ability to identify a pattern in a problem, conduct research, co-ordinate with the appropriate internal team(s) to solve problems and deliver solutions to customer inquiries.
- Advanced soft skills with the ability to discuss complex and difficult issues to all levels in the organization.
- Excellent time management and organizational skills to complete tasks and coordinate project activities.
- Proven ability to thrive in a fast growing and fast paced environment while consistently delivering accuracy and meeting firm deadlines.
- Strong communication skills and proven ability to develop and lead high performing teams.
- High technical aptitude with ability to understand new tools and data.

**Experience**:

- 3+ years of experience in managing/supervising employees, including leading efforts and setting direction for projects and staff, is preferred.
- 3+ years of experience of retail gas and/or electric industry experience is preferred.

**Education**:

- Grade 12 diploma or GED is required.
- Bachelor ‘s degree in Accounting or related field or equivalent combination of education and experience

**Technology Requirements**:

- Proficient in MS Office (Word, Visio, PowerPoint, etc.).
- iSigma/GBASS experience preferred.
- Advanced knowledge of Microsoft Excel - pivot tables, VLOOKUP, macros, etc.
- Basic knowledge of SQL

**#JESP**

**Primary Location***: CA-ON-Mississauga

**Work Locations***: ON-Mississauga-Courtney Park 80 Courtney Park West Mississauga L5W 0B3

**Job***: Operations

**Organization***: Canada

**Schedule***: Regular

**Shift***: Standard

**Employee Status***: Team Leader

**Job Type***: Full-time

**Job Level***: Day Job

**Travel***: No

**Job Posting***: Aug 4, 2023, 2:18:27 PM

  • Team Leader

    1 week ago

    Mississauga, Ontario, Canada Wonderbrands Full time

    Job Posting:Team Leader - SanitationReporting to the Sanitation Leader, the Team Leader - Sanitation is responsible for the sanitation and organization of all equipment, machinery and utensils used in the production process as well as the cleanliness of the plant and external premises while providing hands-on leadership.Primary Responsibilities Leads by...

  • Junior Collection Officers

    4 days ago

    Mississauga, Canada Credit Bureaus of NWO Collections Full time

    **Job Summary** Credit Bureaus of NWO Collections is looking for a **Part Time**: - **Collection Specialist ** to join our team. The Collection Specialist will be responsible for managing past due accounts receivable. NO EXPERIENCE REQUIRED.START IMMEDIATELY. **This is a long-term PART-TIME Position** **Essential Duties** - Handling outbound and inbound...

  • Junior Collection Officers

    1 week ago

    Mississauga, Ontario, Canada Credit Bureaus of NWO Collections Full time

    Job SummaryCredit Bureaus of NWO Collections is looking for a Part Time:Collection Specialist to join our team. The Collection Specialist will be responsible for managing past due accounts receivable.NO EXPERIENCE REQUIRED.START IMMEDIATELY.This is a long-term PART-TIME PositionEssential Duties Handling outbound and inbound calls. Negotiating repayment...

  • Team Manager- Collections

    4 weeks ago

    Mississauga, Canada goeasy Full time

    **easyfinancial** is one of Canada’s largest non-prime lenders, we pride ourselves on everyday Canadians achieve their personal and financial goals through secured and unsecured loans up to $75,000, when everyone else says no. goeasy is looking for a self-motivated and charismatic Team Manager that can support a team of Collections Specialists. The Team...

  • Team Manager- Collections

    1 week ago

    Mississauga, Ontario, Canada goeasy Full time

    easyfinancial is one of Canada's largest non-prime lenders, we pride ourselves on everyday Canadians achieve their personal and financial goals through secured and unsecured loans up to $75,000, when everyone else says no.goeasy is looking for a self-motivated and charismatic Team Manager that can support a team of Collections Specialists. The Team Manager...

  • Team Leader

    1 week ago

    Mississauga, Ontario, Canada fgf brands Full time

    Job Description:Team Leader - Mixer/ScalerWe're a naan traditional companySummaryReporting to the Shift Leader and Operations Leader, the Mixing Leader will provide hands-on leadership on a production shift within the plant to ensure production schedules are met safely & on time within fast-paced manufacturing environment.What FGF Offers: FGF believes in...

  • Team Leader

    2 weeks ago

    Mississauga, Canada Bureau Veritas Full time

    Do you believe in the power of teamwork and sharing ideas? Do you take pride in delivering exceptional quality and service with everything you do? Do you seek out ideas for improving the status quo? If you want to make a difference and love being surrounded by the best and the brightest minds, Bureau Veritas Canada might be the place for you! If our core...

  • Team Leader

    3 weeks ago

    Mississauga, Canada Bureau Veritas Full time

    Do you believe in the power of teamwork and sharing ideas? Do you take pride in delivering exceptional quality and service with everything you do? Do you seek out ideas for improving the status quo? If you want to make a difference and love being surrounded by the best and the brightest, Bureau Veritas Laboratories might be the place for you! **Imagine...

  • Team Leader

    1 week ago

    Mississauga, Ontario, Canada JACK & JONES Full time

    Position:Sales Team Leader, JACK & JONESReports to:Store ManagerContract: Permanent, Part-time (

  • Team Leader

    3 weeks ago

    Mississauga, Canada Community Living Mississauga Full time

    Description of Organization Community Living Mississauga has been a source of support for people who have an intellectual disability since 1955. Community Living Mississauga provides a variety of supports and services to people who have an intellectual disability, including: residential supports, employment resources, community engagement, Supported...

  • Team Leader

    1 week ago

    Mississauga, Ontario, Canada Bureau Veritas Group Full time

    Do you believe in the power of teamwork and sharing ideas? Do you take pride in delivering exceptional quality and service with everything you do? Do you seek out ideas for improving the status quo? If you want to make a difference and love being surrounded by the best and the brightest minds, Bureau Veritas Canada might be the place for you If our core...

  • Team Leader

    4 weeks ago

    Mississauga, Canada Creation Technologies Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. A Team Leader is a key partner in Creation's customer focused model (CFT) as they are responsible for leading a dedicated assembly team on the back-end production process and executing on commitments. They...

  • Team Leader

    1 month ago

    Mississauga, Canada Community Living Mississauga Full time

    Description of Position Working under the guidance of the Manager, this position is responsible for both the individualized support of people as directed in their personal support plans as well as for demonstrating leadership, accountability and the ability to coach and mentor the support team. Available to work a variety of shifts including days,...

  • Team Leader

    3 weeks ago

    Mississauga, Canada Community Living Mississauga Full time

    Description of Position Working under the guidance of the Manager, this position is responsible for both the individualized support of people as directed in their personal support plans as well as for demonstrating leadership, accountability and the ability to coach and mentor the support team. Available to work a variety of shifts including days,...

  • Team Leader

    3 weeks ago

    Mississauga, Canada Wonderbrands Full time

    Job Posting: **Team Leader - Sanitation** Reporting to the Sanitation Leader, the Team Leader - Sanitation is responsible for the sanitation and organization of all equipment, machinery and utensils used in the production process as well as the cleanliness of the plant and external premises while providing hands-on leadership. **Primary...

  • Team Leader

    1 month ago

    Mississauga, Canada Avanti Software Inc. Full time

    Community Living Mississauga has been a source of support for people who have an intellectual disability since 1955. Community Living Mississauga provides a variety of supports and services to people who have an intellectual disability, including: residential supports, employment resources, community engagement, Supported Independent Living, respite, and...

  • Team Leader

    1 month ago

    Mississauga, Canada Avanti Software Inc. Full time

    Community Living Mississauga has been a source of support for people who have an intellectual disability since 1955. Community Living Mississauga provides a variety of supports and services to people who have an intellectual disability, including: residential supports, employment resources, community engagement, Supported Independent Living, respite, and...

  • Team Leader

    1 month ago

    Mississauga, Canada Avanti Software Inc. Full time

    Community Living Mississauga has been a source of support for people who have an intellectual disability since 1955. Community Living Mississauga provides a variety of supports and services to people who have an intellectual disability, including: residential supports, employment resources, community engagement, Supported Independent Living, respite, and...

  • Team Leader

    3 weeks ago

    Mississauga, Canada Avanti Software Inc. Full time

    Community Living Mississauga has been a source of support for people who have an intellectual disability since 1955. Community Living Mississauga provides a variety of supports and services to people who have an intellectual disability, including: residential supports, employment resources, community engagement, Supported Independent Living, respite, and...

  • Team Leader

    1 week ago

    Mississauga, Ontario, Canada Avanti Software Inc. Full time

    Community Living Mississauga has been a source of support for people who have an intellectual disability since 1955. Community Living Mississauga provides a variety of supports and services to people who have an intellectual disability, including: residential supports, employment resources, community engagement, Supported Independent Living, respite, and...