Customer Service Agent

7 months ago

Vancouver, Canada LCI Education Full time

LaSalle College Vancouver is part of the LCI Education Network which is present on 5 continents and has 23 post-secondary campuses and approximately 3,000 employees who support more than 17,000 students worldwide each year. From one country to the next, LCI Education favors the harmonization of its programs, which makes for greater flexibility, better control over the quality of its services, and deeper respect towards the various cultures it works with.

LaSalle College Vancouver offers a variety of design-based programs that respond to professional demands. Thanks to our reputation and continuous industry involvement, our experienced and dynamic teachers are passionate about providing world class instruction - both theoretical and practical - to our students.

Customer Service Representative

LaSalle College Vancouver is part of the LCI Education Network which is present on 5 continents and has 23 post-secondary campuses and approximately 2,000 employees who support more than 12,000 students worldwide each year. From one country to the next, LCI Education favors the harmonization of its programs, which makes for greater flexibility, better control over the quality of its services, and deeper respect towards the various cultures it works with.

LaSalle College Vancouver offers a variety of design-based programs that respond to professional demands. Thanks to our reputation and continuous industry involvement, our experienced and dynamic teachers are passionate about providing world class instruction - both theoretical and practical - to our students.

**Position Summary**:
Reporting to the Director of Admissions, the incumbent is responsible for providing customer service support to the Admissions Department.

**Key Job Responsibilities**:

- Be the first resource to help and support our prospective students, and provide them with all the information at your disposal to guide them;
- Work closely with the admissions advisors and facilitate the transfer of communication to other departments in the network;
- Perform data entry in our customer relationship management system (CRM);
- Perform all other duties related to the position for the smooth running of operational activities.
- Perform routine administrative duties including preparing agenda packages, generating calendar invitations, completing room bookings and recording and transcribing meeting minutes
- Respond to written, telephone and in-person enquiries from prospective students, as required
- Follow through on action items and track completion
- Perform other related duties, as assigned

**Key Relationships**:

- Director of Admissions
- Admissions team
- Employees and students of LaSalle College Vancouver

**Job Requirements**:
**Knowledge**:

- Certificate, Diploma or Bachelor’s degree
- 3 to 4 years’ progressive experience providing administrative support
- Previous experience in an admissions or student recruitment environment would be an asset
- Experience in Higher Education would be an asset

**Skills**:

- MS Office skills including Excel, PowerPoint, and comfortable utilizing a variety of IT systems including, but not limited to CRM, intranet, databases, etc.
- Superior organizational and problem-solving skills
- Excellent oral and written communication skills
- Strong interpersonal skills with a range of populations
- Effective team and partnering skills

**Abilities and Attributes**:

- Extreme focus on deadlines and set KPIs
- Understand the importance of confidentiality and demonstrate that proven ability in everything he/she does
- Flex his/her personality when interacting with a wide variety of internal and external stakeholders
- Team player with a positive attitude and a strong work ethic
- High level of professionalism, diplomacy and tact
- Listen effectively and respond appropriately

All employees at LaSalle College Vancouver defined by key attributes which we value. These key attributes are: action oriented, innovative/creative, resourceful, respects peoples’ individuality and differences, engaging/effective communicator, committed to sharing knowledge and best practices, have a global perspective, embraces change, client/customer focused, and resilient.

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