Service Advisor
2 weeks ago
Responsibilities:
- Provide excellent customer service by greeting customers and understanding their vehicle service needs
- Conduct vehicle inspections and accurately diagnose mechanical issues
- Recommend and explain necessary repairs and maintenance to customers
- Prepare accurate cost estimates for repairs and obtain customer approval
- Coordinate with technicians to ensure timely completion of repairs
- Keep customers informed about the status of their vehicles throughout the repair process
- Process customer payments and maintain accurate records of transactions
**Requirements**:
- Strong knowledge of automotive systems, including shocks, struts, transmission, suspension, tire service, air brakes, oil changes, brake repairs, auto body repairs, alignment, and diesel engine repairs
- Excellent communication skills to effectively explain technical information to customers in a clear and understandable manner
- Ability to provide exceptional customer service and handle customer complaints or concerns with professionalism
- Detail-oriented with strong organizational skills to manage multiple tasks and prioritize work effectively
- Proficient computer skills to accurately enter and update customer information in the system
- Valid driver's license with a clean driving record
**Benefits**:
- Company events
- Dental care
- Disability insurance
- Extended health care
- On-site parking
- Paid time off
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
- Weekends as needed
Supplemental pay types:
- Bonus pay
- Commission pay
- Overtime pay
- Tips
Ability to commute/relocate:
- Lindsay, ON K9V 6B5: reliably commute or plan to relocate before starting work (required)
**Experience**:
- service advisor: 2 years (preferred)
- Customer service: 2 years (preferred)
Work Location: In person
Expected start date: 2023-10-01
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