Business Analyst

2 weeks ago

Toronto, Canada Desjardins Full time

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

Job Level

NV-08

This position is within a division of the Desjardins Group called Collabria.

Collabria Financial is a Canadian credit card issuer offering customized card programs for Canadian credit unions, serving their consumer and business members in a B2B2C framework. Collabria is a client-centric, payment solutions provider created expressly to help financial institutions and Credit Unions gain the benefits of increased operational control and improved member relationships.

At its core, what sets Collabria apart is its foundation in partnership, collaboration, and responsiveness.

As a business analyst, you help develop plans and business intelligence; monitor business plans and performance; set targets; identify opportunities to improve service delivery; and develop and deliver business strategies and solutions aligned with the business architecture of various initiatives, including the organizational shift and transformation.

You analyze the organization’s business needs and business context for projects and initiatives. You formalize business objectives and their value to the organization. You help identify, clarify the scope of, assess and recommend business solutions. From needs assessment to rollout, you analyze the impact that solutions have on the organization and ensure they are integrated. Your projects and initiatives require comprehensive knowledge of your field.

You share ideas and help solve problems using your analytical skills and comprehensive knowledge of the line of business. Coordination is critical, so you frequently interact with stakeholders working in other fields. Interpersonal savvy and the ability to balance the interests of multiple parties are therefore essential.

You serve as a resource person for your unit, teams and clients.

General Information on the Position

Main responsibilities- Analyze costs, benefits, risks, constraints, business opportunities and stakeholder needs in terms of project scope, and identify, formalize and communicate needs and requirements- Formalize objectives, help identify value and model business processes- Work with users to develop solutions that are aligned with the business objectives, analyze impacts on the various stakeholders, identify prerequisites and internal dependencies, ensure a cross-sector vision of the solution and perform end-to-end requirements traceability- Help develop testing strategies and acceptance testing plans, and support the business sector during solution rollout- Help develop change management strategies and carry out related activities.- Working with stakeholders and business users to elicit, capture, analyze, refine and communicate / document their requirements- Support of the delivery teams throughout the project- Representing the technical team in communication with the business users and stakeholders about the project delivery- Providing support to the technology team in the definition of technical solutions- Validating / verifying that the functional and non-functional requirements are appropriately implemented within the solution.

Other working conditions- Work place: Position located in Calgary, Montreal, Toronto or Winnipeg, depending on the applicant selected. The work arrangement for the position is hybrid #LI-hybrid-
- Number of jobs available : 1

**Qualifications**:
- Bachelor’s degree in a related field- A minimum of two years of relevant experience- Experience in the credit card industry (an asset)

Please note that other combinations of qualifications and relevant experience may be considered- For vacant positions available in Quebec, please note that knowledge of French is required

Specific knowledge- Proven knowledge of data mapping and data analysis- Strong knowledge of the software development lifecycle- Strong communication skills in English, both oral and written due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients

Desjardins Cross-sector skills

Action oriented, Customer Focus, Differences, Nimble learning

Key competencies for the job

Ambiguity, Interpersonal Savvy, Stakeholders

Work Location

11 King Street West Toronto

Trade Union

Non Syndiqué

Unposting Date

2023-03-28

Job Family

Administration (FG)

Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life

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