Full Time Receptionist

4 months ago

Surrey, Canada MOSAIC Full time

**MOSAIC operates on the traditional and unceded Coast Salish Territories, the ancestral lands of the sḵwx̱wú7mesh (Squamish), sel̓íl̓witulh (Tsleil-Waututh), xʷməθkʷəy̓əm (Musqueam), qiqéyt (Qayqayt), sc̓əwaθən məsteyəx (Tsawwassen), kʷikʷəƛ̓əm (Kwitwetlam), q̓ic̓əy̓ (Katzie), qʼʷa:n̓ƛʼən̓ (Kwantlen), SEMYOME (Semiahmoo) and Matsqui nations where we are privileged to carry out our mission.**

**WHY YOU SHOULD WORK WITH US**:
MOSAIC is one of Canada’s largest settlement non-profit organizations. Our newcomer services change the lives of immigrants, refugees, and individuals from diverse backgrounds in Greater Vancouver and throughout BC. Since 1976, MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We advocate for and promote equitable employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientation, gender identity or expression (2SLGBTQI+), and racialized individuals. We have been recognized in the 2019 List of Best Workplaces in Canada (100-999 employees), the 2020 list of Best Workplaces Managed by Women and 2021 List of Best Workplaces in Canada (100-999 employees) by the Great Place to Work® Institute. Our employees benefit from many diverse perspectives, taking part in training opportunities for career growth.

**JOIN OUR TEAM**

We are looking for a customer-service oriented, organized, and efficient individual to provide reception at MOSAIC’s multi-service site at **200-7134 King George Blvd, Surrey**. Reporting to the Operations Manager, the **Receptionist** is responsible for providing effective client-centred reception services for MOSAIC programs and staff, as well as the effective and timely delivery of administrative and clerical assistance.

**POSITION FUNCTION**:

- Telephone and in-person reception duties, including screening, transferring calls, directing visitors, and maintaining the reception area
- Responding to inquiries about MOSAIC programs and services, assisting prospective clients in filling out forms and entering data into database(s) as needed
- Maintaining front-desk security by ensuring visitor sign-in/out processes, tracking key/door fob users, and instructing staff in the use of alarm system
- Providing support to site staff in booking appointments, meeting rooms, and couriers
- Completing word processing, spreadsheet, data entry, and presentation assignments
- Ordering site supplies and call for trade services (copier, plumber, locksmith, etc.) as needed
- Instructing clients, staff, practicum students, and volunteers in use of equipment
- Participating in occupational health and safety tasks, such as incident reporting, site inspections, first aid kit inventories, and mock evacuation drills

**QUALIFICATIONS**:

- Minimum 1 year of reception/customer service/office administration experience and/or appropriate combination of experience and training
- Knowledgeable in use of standard office equipment, multi-line telephone systems, MS Office, and databases
- English communication skills and conflict resolution skills an asset
- Multilingual language skills is an asset
- Organized, detail-oriented, and accurate with numbers
- Culturally sensitive, tactful, discrete, diplomatic, patient, flexible
- Able to multitask, set priorities, meet deadlines, problem solve, and be adaptable to the immediate needs of clients
- Prior work with immigrant populations and/or diverse cultural backgrounds an asset
- Sitting, standing, bending, and ability to lift 10 kg
- Multi-lingual is an asset

LOCATION:
MOSAIC Surrey Newcomers Centre located at #200-7134 King George Blvd., Surrey, BC

**HOURS**:
35 hrs per week

Monday to Friday

9am to 5pm

30 minute lunch and 30 minute flex time

**BENEFITS**:
A competitive benefits package is provided with contracts of at least 1 year in length and which offer a minimum of 17.5 hours of work per week.

**DEADLINE**:
Wednesday September 25, 2024 or until position is filled.

IMPORTANT NOTES:

- Before applying, you must be legally permitted to work in Canada through citizenship or permanent resident status. If you have a work permit, please ensure that it allows you to work for the duration of this position.
- We are committed to creating a safe and healthy working environment for our employees. MOSAIC employees are expected to adhere to several policies and procedures such as Right to a Respectful Workplace and Code of Conduct. As of September 18, 2023, MOSAIC’s HSS-21 COVID-19 Vaccination Policy is currently suspended. Therefore, until further notice, employees are no longer required to provide a proof of vaccination. However, should circumstances change and MOSAIC deems it necessary to reinstate such Policy in o

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