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Agent, Social Media and Chat

4 months ago

Montréal, Canada Transat Tours Canada Full time

**Company Description** Be part of the journey**

Our mission is to be the preferred airline of our customers and our team.

Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day, such as becoming the first international tour operator to obtain Travelife certification for our commitment to sustainable tourism. We have also won the title of world's best leisure airline several times over. And this is just the beginning.

Want to join us? As soon as you're hired, you'll enjoy travel privileges to discover the world. You'll also have the opportunity to work in a modern, inspiring environment.

Here is what we offer:

- Base salary at hiring $20.78/hr
- A job that can be done 100% from your home, including all the computer equipment you need
- 20 days of paid online training, accompanied by our dedicated training team
- A guaranteed annual bonus of 3% of your annual salary for 2023 financial year
- 3 weeks of vacation and 5 floating days that will allow you, from your hiring day, to take advantage of 2 confirmed passes, unlimited standby tickets and a several discounts to create your most beautiful travel memories
- The perfect work environment to develop your talent and build a career with us
- A full range of group insurance, a RRSP and advantageous travel benefits
- ...and even a referral program if you refer us talented people like you
- Act as an ambassador for Air Transat on various social media and chat platforms
- Creatively and proactively assist customers to ensure efficient and high
- quality customer service within prescribed timeframes
- Monitor conversations and user-generated content
- Identify issues in conversations and user-generated content and escalate to appropriate individuals or departments
- Occasionally, participate in small projects aimed at the continuous improvement of our online customer service

Let's not forget...
- Training duration: approximately 4 weeks
- Type of training: online
- Location of the training: 300 Léo-Pariseau in Montreal or by telecommuting
- Workplace after the training: flexible, 300 Léo-Pariseau in Montreal or telecommuting
- Full time 37.5 hours
- Availability between 7:00 a.m. and 11:00 p.m., 7 days a week
- Night position available (Night premium 1.50$/h)
- Must pass the provincial OPC (Quebec) and TICO (Ontario) certifications within a few weeks of being hired
- The work schedule is variable and is confirmed one month in advance (days, evenings, and weekends)

**Qualifications**
Let's discuss further if you have the following qualifications:

- Bilingualism (oral and written) essential as well as impeccable spelling and grammar;
- Customer service skills, resourcefulness, proactivity and empathy;
- Very good judgement;
- Knowledge of popular social platforms such as Facebook, Instagram, Twitter, etc.
- Ability to work under pressure;
- Successful completion of a 60-minute written test;
- Available to work a rotating schedule (day/evening), as well as weekends and holidays;
- Knowledge of the travel industry in general (an asset);
- Experience in selling Southern, European, Tour and/or Cruise products (an asset);
- OPC and TICO certification (an asset)

**Additional Information**
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**Employment Equity