Social Media and Chat Supervisor
6 months ago
Company Description
**Be part of the journey**
Come aboard a committed, caring company that needs you
Why should you join our team? We offer the pride of working for a local company with an international reach, with professionals who are passionate about travel You'll evolve in a stimulating telecommuting environment where team cohesion is paramount. And of course, you'll be able to take advantage of our travel benefits to discover our destinations on board the best leisure airline in North America
**Benefits**:
- 3 weeks annual vacation
- 5 floating vacations
- Group insurance
- Employer RRSP/DPSP contribution
- Possibility of career development within the company
- 2 confirmed passes + unlimited standby (upon hiring)
**Job Description**:
- Ensure that the team of agents under their responsibility remains up to date on current policies, procedures and promotions.
- Act as a change agent for their team when changes are made to policies and procedures.
- Ensure that the team of agents under their responsibility maintains the required service levels and achieves the objectives submitted by management.
- Ensure that the team of agents under their responsibility respects the established work schedule.
- Compile statistics for monthly evaluations of Social Media and Chat agents in their team.
- Meet with each agent on a regular basis for ongoing training and performance evaluation.
- Collaborate with all departments to ensure the smooth running of Transat's activities.
- Produce performance reports and suggest improvements to procedures and tools in order to improve the operational efficiency of the Social Media and Chat team as well as the quality of customer service offered;
- Work closely with other Supervisors, Social Media and Chat to ensure consistency in customer service for the Social Media and Chat sector and to develop new procedures or cover new channels;
- Participate in benchmarking, trend analysis and best practices research in chat, social media customer service and customer service in general, to position Transat among the leaders in these fields;
- Keep abreast of best practices in call center and online customer service.
- Be available to work on weekends, and be flexible to respond to emergency situations.
**Qualifications**:
- Minimum 3 years in a call centre and/or experience in the Tourism industry.
- Bilingualism (oral and written) is essential, with outstanding writing abilities in both languages.
- Excellent knowledge of the most popular platforms such as Facebook, Instagram, Twitter; knowledge of a social media aggregation platform, an asset.
- Supervisory experience, an asset.
- Demonstrated problem solving skills and ability to function in a fast-paced environment.
- Excellent verbal and written communication skills.
- Highly organized, flexible, self-motivated and enthusiastic.
- Ability to motivate and coach staff.
- Proficient in Microsoft Office.
- Ability to work shifts and weekends.
- Excellent judgment, great sense of organization, creativity, autonomy, interpersonal skills and teamwork qualities.
- Systems knowledge: ININ, DATALEX, TTS, TEAMS.
- OPC and TICO certification.
Additional Information
**Employment Equity
-
Contact Centre Specialist, Chat
2 months ago
Montréal, QC, Canada CIBC Full timeWe’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...
-
Social Media Coordinator
6 months ago
Montréal, Canada Magpie Magique Full timeOverview: We are seeking a talented and creative Social Media Coordinator to join our team. As a Social Media Coordinator, you will be responsible for managing and executing our social media strategy, creating engaging content, and driving brand awareness across various platforms. This is an exciting opportunity to work in a fast-paced environment and...
-
Social Media Manager
6 months ago
Montréal, Canada Mercuri 109 Full timeJob Overview: We are seeking a talented and experienced Social Media Manager to join our team. As a Social Media Manager, you will be responsible for developing and implementing social media strategies to enhance brand awareness, engage with our audience, and drive traffic to our website. This is an exciting opportunity to make a significant impact on our...
-
Social Media Manager
6 months ago
Montréal, Canada XenoSpace 760 Full timeAre you a creative strategist with a passion for shaping online narratives? Join us as a **Bilingual Multi-Industry Social Media Manager** to pioneer our new in-house division, overseeing social media presence for brands across the restaurant and real estate sectors. **Role Overview**: As the Bilingual Multi-Industry Social Media Manager, you'll be at the...
-
Content Creator/ Social Media Manager
6 months ago
Montréal, Canada Colibri Tattoo and Piercing Full time**Job Title: Social Media Manager/Content Creator** **Company: Colibri Tattoo and Piercing Studio Montreal** **Location**: Montreal, Quebec **Position Type**: Full-Time **About Colibri Tattoo and Piercing Studio**:Colibri Tattoo and Piercing Studio is a renowned and innovative tattoo and piercing studio dedicated to providing exceptional body art services...
-
Social Media Manager
6 months ago
Montréal, Canada Rudsak Inc. Full time**Job description**: The Social Media Coordinator & Community Manager will be responsible for organizing, researching and posting social media content. **Key responsibilities**: - Manage the brand’s social media presence on existing platforms (Facebook, LinkedIn, Pinterest and Instagram) by writing engaging and original content, and responding to...
-
Social Media Marketing
6 months ago
Montréal, Canada 1st Reporting Full timeResponsibilities: - Develop and implement social media strategies to increase brand awareness and engagement - Create and curate engaging content for various social media platforms - Monitor social media channels for trends, opportunities, and customer interactions - Collaborate with the marketing team to align social media efforts with overall marketing...
-
Social Media Specialist
7 months ago
Montréal, Canada Jegantic Group Full time**SEEKING: Social Media Marketing Coordinator** Are you looking for a new and unique opportunity to showcase your expertise by managing and developing the social media marketing for a multi-million dollar hospitality enterprise, amongst the largest in Canada? Could you see yourself working in some of the most fabulous venues in the city with incredibly...
-
Social Media Coordinator
6 months ago
Montréal, Canada Flight Adventure Park Full time**Must be Fluent in both English and French** **Company Profile** **iSaute**: A leading family entertainment venue where Guests can unleash their imaginations, explore their physicality, and connect with others through diverse activities and games. Featuring trampolines, ninja warrior courses, dodgeball, giant inflatables, sports courts, climbing...
-
Social Media Coordinator
6 months ago
Montréal, Canada Flight Adventure Park Full time**Must**: - **Send resume in English.**: - **Be Fluent in both English and French.**: - **Have transportation.** **Company Profile** **iSaute**: A leading family entertainment venue where Guests can unleash their imaginations, explore their physicality, and connect with others through diverse activities and games. Featuring trampolines, ninja warrior...
-
Photographer & Social Media Assistant
6 months ago
Montréal, Canada Fine and Flux Full timeWe are a fine jewelry company specializing in bespoke engagement and custom design. We are looking for someone who has experience in product photography and retouching and who can manage the day to day social media. The tasks will be taking and editing product photography, content creation and daily posting of stories and reels, across all platforms. We...
-
Social Media Coordinator
7 months ago
Montréal, Canada Apathy is Boring Full time**Social Media Coordinator** **Application deadline**: March 24nd, 11:59PM EST **Position type**: full-time, permanent, 37.5 hours/week **Intended start date**: April 15th **Compensation**: $27 **Location**: Remote (within Canada), or based in Montreal **To Apply**: Please submit a resume, cover letter, **and** a portfolio of 1-3 sample posts you’ve...
-
Social Media Coordinator
6 months ago
Montréal, Canada Café Americano Full timeJob Title: Social Media Coordinator We are looking for an enthusiastic individual with a passion for content creation and social media management to join our team. You will be expected to join us in the shop on a part-time basis a few times a week according to your own schedule with ideas prepared on shoots or content to be made that can then be uploaded...
-
Social Media Manager
7 months ago
Montréal, Canada Blinds To Go Full timeBlinds To Go is seeking a Social Media Manager with experience in developing Social Media strategies and manage all elements of social: including by platform, copywriting and creative development. This person should be strong in strategizing, planning, execution, and ongoing optimization of our social presence. **Key Responsibilities**: - Lead the...
-
Social Media Specialist
7 months ago
Montréal, Canada Blinds To Go Full time**Social Media Specialist** Blinds To Go is seeking a Social Media Specialist with experience in developing Social Media strategies and manage all elements of social: including by platform, copywriting and creative development. This person should be strong in strategizing, planning, execution, and ongoing optimization of our social presence. **Key...
-
Social Media Manager
6 months ago
Montréal, Canada Little Medical School Montreal Full timeOur company is an innovative school dedicated to providing high-quality courses for children and teenagers. We are preparing to launch a new program in Montréal and seek a talented Social Media Manager to elevate our brand presence and drive lead generation through effective social media marketing strategies. **Key Responsibilities**: - Develop and...
-
Social Media Manager
6 months ago
Montréal, Canada Boutique La Vie En Rose Full timeJoin a diverse and talented team For years now, we’ve been designing lingerie and swimwear for everyday living. Why do we do what we do? Because we want women around the world to look and feel their best! Join our dynamic team to start a stimulating professional career in a committed and constantly evolving environment. We’re a proudly local company...
-
Social Media Assistant
6 months ago
Montréal, Canada Boutique La Vie En Rose Full timeJoin a diverse and talented team For years now, we’ve been designing lingerie and swimwear for everyday living. Why do we do what we do? Because we want women around the world to look and feel their best! Join our dynamic team to start a stimulating professional career in a committed and constantly evolving environment. We’re a proudly local company...
-
Social Media
6 months ago
Montréal, Canada Meubles Foliot - Foliot Furniture Full time**Supervisor**: Andreane F. Champagne **Dept**: Digital Marketing **Start Date**: As soon as possible **Location**: Hybrid, Las Vegas or Quebec **JOB PROFILE** **ROLE AND RESPONSIBILITIES** - Collaborates with business constituents to develop digital marketing plans and programs. - Execute our social media strategy by developing our social media...
-
Social Media Coordinator
6 months ago
Montréal, Canada Reel One Entertainment Full timeReel One Entertainment is a dynamic international television production and distribution company with offices in Montreal, Los Angeles and London. As part of part of Newen (TF1 Group) and A+E Networks, Reel One leads the way in the acquisition, financing, production and distribution of high-quality TV programming, being one of the largest suppliers in the...