Social Media and Chat Supervisor
3 months ago
Company Description
**Be part of the journey**
Come aboard a committed, caring company that needs you
Why should you join our team? We offer the pride of working for a local company with an international reach, with professionals who are passionate about travel You'll evolve in a stimulating telecommuting environment where team cohesion is paramount. And of course, you'll be able to take advantage of our travel benefits to discover our destinations on board the best leisure airline in North America
**Benefits**:
- 3 weeks annual vacation
- 5 floating vacations
- Group insurance
- Employer RRSP/DPSP contribution
- Possibility of career development within the company
- 2 confirmed passes + unlimited standby (upon hiring)
**Job Description**:
- Ensure that the team of agents under their responsibility remains up to date on current policies, procedures and promotions.
- Act as a change agent for their team when changes are made to policies and procedures.
- Ensure that the team of agents under their responsibility maintains the required service levels and achieves the objectives submitted by management.
- Ensure that the team of agents under their responsibility respects the established work schedule.
- Compile statistics for monthly evaluations of Social Media and Chat agents in their team.
- Meet with each agent on a regular basis for ongoing training and performance evaluation.
- Collaborate with all departments to ensure the smooth running of Transat's activities.
- Produce performance reports and suggest improvements to procedures and tools in order to improve the operational efficiency of the Social Media and Chat team as well as the quality of customer service offered;
- Work closely with other Supervisors, Social Media and Chat to ensure consistency in customer service for the Social Media and Chat sector and to develop new procedures or cover new channels;
- Participate in benchmarking, trend analysis and best practices research in chat, social media customer service and customer service in general, to position Transat among the leaders in these fields;
- Keep abreast of best practices in call center and online customer service.
- Be available to work on weekends, and be flexible to respond to emergency situations.
**Qualifications**:
- Minimum 3 years in a call centre and/or experience in the Tourism industry.
- Bilingualism (oral and written) is essential, with outstanding writing abilities in both languages.
- Excellent knowledge of the most popular platforms such as Facebook, Instagram, Twitter; knowledge of a social media aggregation platform, an asset.
- Supervisory experience, an asset.
- Demonstrated problem solving skills and ability to function in a fast-paced environment.
- Excellent verbal and written communication skills.
- Highly organized, flexible, self-motivated and enthusiastic.
- Ability to motivate and coach staff.
- Proficient in Microsoft Office.
- Ability to work shifts and weekends.
- Excellent judgment, great sense of organization, creativity, autonomy, interpersonal skills and teamwork qualities.
- Systems knowledge: ININ, DATALEX, TTS, TEAMS.
- OPC and TICO certification.
Additional Information
**Employment Equity
-
Social Media Manager
3 months ago
Montréal, Canada Hoski Media Full time**Job Title: Social Media Head - Short Form Video & Organic Content Specialist** **Job Overview**: **Responsibilities**: **1. Content Strategy and Planning**: - Develop and execute a robust **social media content strategy focusing on short-form videos and organic content.** - Create a content calendar that aligns with the brand's voice, values, and...
-
Social Media Manager
3 months ago
Montréal, Canada ZLR Media Full time**Sister Company**: North Media Group **Location**: Montreal, Canada (Remote Position) **Job Type**: Part-Time Internship **Experience**:No prior Experience Needed **About Us**: North Media Group is Canada's fastest-growing media/news outlet on social media, connecting Canadians to their cities through a diverse network. Our primary target audience is...
-
Social Media Coordinator
4 months ago
Montréal, Canada DULCEDO Full timeDulcedo Management debuted as a high-profile modeling agency and has now grown into the largest multidisciplinary talent management group in Canada and a leader in North America. Our reach spans to all spheres of sports and entertainment, from our offices in the Old Port of Montreal to Toronto and remotely around the world. Our team of experienced agents...
-
Media Planning Supervisor
3 months ago
Montréal, Canada Dentsu Media Full timeCompany Description dentsu is transforming advertising as a force for growth and a force for good. It has become the destination for employees to cultivate meaningful careers and for brands to accelerate growth like never before. Media is the largest area of specialism within dentsu international, and is brought to markets globally through three...
-
Digital Media Supervisor
4 months ago
Montréal, Canada Dentsu Media Full timeCompany Description dentsu is transforming advertising as a force for growth and a force for good. It has become the destination for employees to cultivate meaningful careers and for brands to accelerate growth like never before. Media is the largest area of specialism within dentsu international, and is brought to markets globally through three...
-
Social Media and Community Coordinator
4 months ago
Montréal, Canada LOOP Mission Full timeSocial Media and Community coordinator - Loop Mission **ABOUT LOOP** **KEY RESPONSABILITIES**: - Manage social media platforms on a daily basis: Facebook, LinkedIn, Instagram, TikTok. - Develop editorial calendars: plan, write, and schedule all content to be published on the platforms. - Ensure the quality of writing and creativity of the content aligns...
-
Photographer & Social Media Assistant
3 months ago
Montréal, Canada Fine and Flux Full timeWe are a fine jewelry company specializing in bespoke engagement and custom design. We are looking for someone who has experience in product photography and retouching and who can manage the day to day social media. The tasks will be taking and editing product photography, content creation and daily posting of stories and reels, across all platforms. We...
-
Content Creator/ Social Media Manager
3 months ago
Montréal, Canada Colibri Tattoo and Piercing Full time**Job Title: Social Media Manager/Content Creator** **Company: Colibri Tattoo and Piercing Studio Montreal** **Location**: Montreal, Quebec **Position Type**: Full-Time **About Colibri Tattoo and Piercing Studio**:Colibri Tattoo and Piercing Studio is a renowned and innovative tattoo and piercing studio dedicated to providing exceptional body art services...
-
Social Media Coordinator
3 months ago
Montréal, Canada Browns Shoes Full timeBrowns Shoes, a family-owned business established in Montreal in 1940, now with 70 stores across Canada, is synonymous with top international designer collections, luxurious leather goods, and exclusive street savvy fashion for ladies, men and children. We are seeking a dynamic and highly organized and bilingual Social Media Coordinator to join our team. In...
-
Social Media Coordinator
4 months ago
Montréal, Canada Magpie Magique Full timeOverview: We are seeking a talented and creative Social Media Coordinator to join our team. As a Social Media Coordinator, you will be responsible for managing and executing our social media strategy, creating engaging content, and driving brand awareness across various platforms. This is an exciting opportunity to work in a fast-paced environment and...
-
Social Media Manager
3 months ago
Montréal, Canada Mercuri 109 Full timeJob Overview: We are seeking a talented and experienced Social Media Manager to join our team. As a Social Media Manager, you will be responsible for developing and implementing social media strategies to enhance brand awareness, engage with our audience, and drive traffic to our website. This is an exciting opportunity to make a significant impact on our...
-
Social Media Manager
3 months ago
Montréal, Canada XenoSpace 760 Full timeAre you a creative strategist with a passion for shaping online narratives? Join us as a **Bilingual Multi-Industry Social Media Manager** to pioneer our new in-house division, overseeing social media presence for brands across the restaurant and real estate sectors. **Role Overview**: As the Bilingual Multi-Industry Social Media Manager, you'll be at the...
-
Social Media Coordinator
4 months ago
Montréal, Canada Golden Equity Properties Full time**Social Media Coordinator** Golden Equity Properties is seeking a Social Media Coordinator to join our team in Montréal, QC. - Manage Facebook, Instagram, and TikTok accounts. - Create and manage content for all social media platforms. - Create and manage social media accounts for website. - Create and manage social media campaigns across all platforms. -...
-
Social Media
4 months ago
Montréal, Canada Meubles Foliot - Foliot Furniture Full time**Supervisor**: Andreane F. Champagne **Dept**: Digital Marketing **Start Date**: As soon as possible **Location**: Hybrid, Las Vegas or Quebec **JOB PROFILE** **ROLE AND RESPONSIBILITIES** - Collaborates with business constituents to develop digital marketing plans and programs. - Execute our social media strategy by developing our social media...
-
Social Media Manager
3 months ago
Montréal, Canada Rudsak Inc. Full time**Job description**: The Social Media Coordinator & Community Manager will be responsible for organizing, researching and posting social media content. **Key responsibilities**: - Manage the brand’s social media presence on existing platforms (Facebook, LinkedIn, Pinterest and Instagram) by writing engaging and original content, and responding to...
-
Social Media Marketing
4 months ago
Montréal, Canada 1st Reporting Full timeResponsibilities: - Develop and implement social media strategies to increase brand awareness and engagement - Create and curate engaging content for various social media platforms - Monitor social media channels for trends, opportunities, and customer interactions - Collaborate with the marketing team to align social media efforts with overall marketing...
-
Social Media Specialist
4 months ago
Montréal, Canada Jegantic Group Full time**SEEKING: Social Media Marketing Coordinator** Are you looking for a new and unique opportunity to showcase your expertise by managing and developing the social media marketing for a multi-million dollar hospitality enterprise, amongst the largest in Canada? Could you see yourself working in some of the most fabulous venues in the city with incredibly...
-
Social Media Manager
3 months ago
Montréal, Canada TAKEOFF Marketing Agency Full timeWe are seeking a Social Media Manager to join our team as we work towards our exciting growth goals. The person hired for this role will be responsible for developing and implementing our strategy across our clients' social channels, helping them broaden their reach, engage with their audience and convert new customers. Our Social Media Manager will report...
-
Social Media Coordinator
4 months ago
Montréal, Canada MindGeek Careers Full timeJoin us and work on one of our largest brands: an advertising platform that allows us to monetize our web traffic and provide tailored advertising and marketing solutions, and an affiliate network dedicated to promoting some of the most popular adult offers. **What you'll be doing**: - Develop, implement, and manage our social media strategy after...
-
Social Media Coordinator
3 months ago
Montréal, Canada Flight Adventure Park Full time**Must be Fluent in both English and French** **Company Profile** **iSaute**: A leading family entertainment venue where Guests can unleash their imaginations, explore their physicality, and connect with others through diverse activities and games. Featuring trampolines, ninja warrior courses, dodgeball, giant inflatables, sports courts, climbing...