Student Services Administrator, Student and

3 weeks ago

Calgary, Canada The University of Calgary Full time

**Position Overview**

**Enrolment Services** within **Student and Enrolment Services** is currently seeking a Full-time Regular **Student Services Administrator**.

This position reports to the Manager, Enrolment Services Operations with hours of work being 35 hours per week, Monday-Friday. Peak operational periods, including August, September and January may require overtime and have limited opportunity for vacation. Occasional weekend overtime might also be required to support campuswide events.

**Position Description**

**Summary of Key Responsibilities** (job functions include but are not limited to):
This position is the first point of contact for all students and visitors arriving at Enrolment Services. The incumbent must communicate in a polite, respectful and helpful manner. This position will have a good working relationship with faculty and staff in the departments as well as other units on campus.

Reception Duties:

- Provide friendly, supportive front facing service for all inquiries at Enrolment services.
- Conduct needs assessment and immediate response to student inquiries, whether that means providing information, assisting with utilization of self-queuing technology, or providing a referral to another department on campus.
- Be able to look up student information in Peoplesoft.
- Accurate documentation of interactions in Peoplesoft.
- Ensuring confidentiality of the student record and student information.
- Monitoring service levels & wait times and identifying to a supervisor when demand exceeds pre
- established service thresholds.

General Office Duties:

- Responsible for daily opening/closing of the physical office space.
- Responsible for cashiering functions.
- Responsible for supporting transcript processing.
- Recording monthly statistics.
- Maintain stationary and supplies inventory.
- Coordinate physical mail, and maintain department staff lists.
- Ensure office equipment in general office is well maintained, serviced and fully functional.
- Update and maintain communications documents in the waiting area including posters and TV screens.
- Support Enrolment Services administrative inquiries.
- Occasional telephone support for student inquiries.

**Qualifications / Requirements**:

- Minimum of a high school diploma. Post-secondary education would be considered a strong asset.
- A minimum of two years experience in an office administrative role with a minimum of one year in a post-secondary Registrar's Office. Experience with collecting, reviewing and processing confidential student documents with precision and accuracy.
- Experience in a dual front-facing/office support role with proven successful internal and external customer service.
- Experience working in a high traffic/high volume environment with constant inquiries and interruptions.
- Demonstrated organizational and time management skills together with proficient written and verbal communication skills.
- Ability to be flexible and manage a heavy workload and stress during peak periods.
- Ability to work under mínimal supervision, exercising discretion in decision making is required.

**Application Deadline**: January 24, 2023

**Additional Information**

This position is part of the AUPE bargaining unit, and falls under the **_Operational/Administrative Job Family, Phase 2_**.

To find out more about management and staff opportunities at the University of Calgary and all we have to offer, view our **Management and Staff Careers website**. For more information about Student and Enrolment Services visit **Careers in Student and Enrolment Services**.

The University strongly recommends all faculty and staff are fully vaccinated against COVID-19.

**About the University of Calgary**

The University of Calgary is Canada's leading next-generation university - a living, growing and youthful institution that embraces change and opportunity with a can-do attitude. Located in the nation's most enterprising city, the university is making tremendous progress on its Eyes High journey to be recognized as one of Canada's top five research universities, grounded in innovative learning and teaching and fully integrated with the community it both serves and leads. The University of Calgary inspires and supports discovery, creativity and innovation across all disciplines. For more information, visit **ucalgary.ca**.

The University of Calgary has launched an institution-wide Indigenous Strategy in line with the foundational goals of _Eyes High_, committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.
- We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada._

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