Medical Office Assistant/receptionist

3 weeks ago


Chilliwack, Canada The Apollo Clinic Chilliwack Full time

**Responsibilities**:

- Greet and check-in patients, ensuring a positive and welcoming experience
- Schedule appointments and manage the office calendar
- Assist with patient registration and insurance verification
- Maintain patient records and update information as necessary
- Process billing and handle payment transactions
- Coordinate referrals to other healthcare providers
- Ensure the cleanliness and organization of the reception and clinic areas including laundry, light sweeping,dusting, taking out garbage etc.
- Interacting with patients on the phone and in the clinic
- Taking payments
- Ensuring that the current clinic health and safety protocols are being followed
- Submitting extended medical billings--Blue Cross and eHealth
- Updating therapist schedules--break times, holidays, sick days, etc.
- Calling ICBC for adjuster contact information for each patient
- Answering in-clinic Skype messages
- Calling late or "no show" patients
- Checking phone messages and returning calls
- Responding to therapists' needs / requests
- Cancelling and rescheduling appointments for therapists who are ill
- Filling open spots with wait list appointments
- Balancing end of day transactions
- Fulfilling other general office duties as assigned
- Covering shifts for colleagues who are absent due to vacations or illness
- Assisting practitioners in room set-up, clean-up etc.

**Requirements**:

- Excellent communication skills, both verbal and written
- Strong attention to detail and accuracy in data entry
- Ability to multitask and prioritize tasks in a fast-paced environment
- Familiarity with phone systems and handling high call volumes
- Strong computer skills (preference will be given to those applicants who are already familiar with the _Jane_ clinic software program)
- Previous experience dealing with the public (preference will be given to those applicants with prior MOA / reception / secretarial experience )
- A positive, accommodating attitude
- A welcoming, cheerful, and supportive demeanor
- A willingness to learn new skills on an ongoing basis

We offer competitive compensation and benefits packages for our employees upon successful completion of our probationary period.

**Job Types**: Full-time, Part-time
Part-time hours: 25-35 per week

**Salary**: $18.00-$20.00 per hour

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Chilliwack, BC V2P 2N8: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Language**:

- English (required)

Shift availability:

- Night Shift (required)

Work Location: In person

Application deadline: 2023-08-25



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