Travel Supervisor

4 months ago

Brampton, Canada CloudHopper Travels Full time

Duties
- Independently handle client relations and bookings.
- TICO Certification mandatory.
- Focal point of all travel related queries/escalations.
- Travel knowledge of hospitality destinations in North America and Asia.
- Check quote against booking system and verify rates and book tickets.
- Identify group leader on the booking and obtain contact information.
- Process group booking requests.
- Follow up on payments and outstanding balances with the customer. Escalate collection challenges to the Head of Sales (HOS)
- Process modifications requested by HOS or customer.
- Process group block seating and seat selection requests
- Prepare booking as per final room list.
- View Product Webinars
- Organize information provided for quick reference when required.
- Stay current on procedural changes and updates.
- Assisting with answering call queue as needed

*

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Schedule:

- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Commission pay

Ability to Commute:

- Brampton, ON L6P 4N1 (required)

Ability to Relocate:

- Brampton, ON L6P 4N1: Relocate before starting work (required)

Work Location: In person

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