Information Technology Analyst IT

2 weeks ago

Burlington, Canada Terrapure Environmental Full time

ABOUT TERRAPURE

Terrapure Environmental is a leading provider of recycling solutions that contribute to the circular economy of batteries and create value for customers throughout North America.

At Terrapure, we’re Changing Waste for Good. We see both economy and environment as invaluable, understanding one cannot be prioritized at the expense of the other. With an unwavering focus on environmental, health and safety excellence, we recycle lead batteries and provide recovered lead and plastics to the battery manufacturing industry for reuse in the creation of new products, while significantly reducing waste requiring disposal.

We partner with all major North American battery manufacturers to provide a sustainable closed-loop, circular-economy solution to locally capture spent batteries and recover their valuable components for reuse. In doing so, we help achieve a 99 percent recycling rate - the highest of any consumer product in North America. This includes collecting and processing lead acid batteries and producing high-quality recycled lead and polypropylene pellets for battery manufacturers.

We do this through two, strategically located, state-of-the-art recycling facilities near Toronto and Montreal, as well as a logistics hub near Buffalo, New York to facilitate the import/export of products. These locations, along with an extensive network of supply chain and commercial partners, allow us to provide unparalleled service to our battery manufacturing customers throughout North America.

**Title**: IT Analyst, Client Services

**Job Type**: Full Time / Permanent

**Location**: Burlington, Ontario

Position Description

This is a full time, bilingual (French and English), position working under the direction of the IT Director. The role is responsible for supporting and resolving PC related issues locally and remotely in French and English languages, imaging, deploying, and supporting Windows OS based computers, assisting other team members and system administrators with the day-to-day activities in the Information Technology Department.

Key Accountabilities
- Responsible for imaging, configuring, and deploying computers and accessories
- Troubleshoot and support computer desktops, laptops, printers, and mobile devices via a ticketing system and issue resolution process.
- Support user base by addressing general technical issues in a Windows-based environment.
- Support the IT Help Desk by following up on progress and problem resolution.
- Participate in hardware and software reviews and recommendations.
- Identify and provide input on unique and recurring internal customer problems.

Experience, Qualifications & Education
- Must be fluent in French and English, written and verbal.
- Post-secondary Information Technology Diploma..
- Previous IT service and support experience will be given preference.
- Excellent customer service skills, a positive attitude, and driven to exceed expectations.
- Proficiency with Microsoft Windows 10 and Windows 7 operating systems and ingrained diagnostic tools.
- Proficiency with Microsoft Office products.
- Proficiency with iPhone and iPad devices and apps.
- Strong interpersonal and written communication skills.
- Strong attention to detail and excellent organizational skills.

Inclusion Statement

Terrapure Environmental is an equal opportunity employer. We are committed to providing an environment without discrimination and employ personnel without regard to race, age, gender, or any other protected ground. Our philosophy is to provide fair and equal employment and development opportunities for our employees based on skills and capability.

Terrapure Environmental provides applicants and employees with reasonable accommodation upon request, as may be required.

How to Apply

WE LOVE EMPLOYEE REFERRALS

If a current Terrapure employee referred you to this posting, please select Employee Referral in the "How did you hear about this job?" section, and be sure to add their name in the available text box so that we can thank them for referring you

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