Guest Services Manager
7 months ago
**Job Title**: Guest Services Manager
**Department**: Front of House
**Reports to**: Director, Food & Beverage
**Job Type**: Mat Leave - Contract May - December
**Wage: $20-23**
**Job Summary**
The Guest Service Manager is a part-time, year-round position spending 90% of the time on the floor and 10% in the office. Responsibilities include overseeing serving staff, managing restaurant flow, and ensuring cleanliness. The role involves onboarding, training, managing the Snack Shack and coordination with the Events Coordinator for group bookings.
**Responsibilities**:
- Peak Hour Responsibilities:_
- Responsible for the overall performance of the Serving and Snack Shack staff
- Maintain the flow of traffic, including open menus and communication with expo/kitchen
- Fostering connections with guests and actively engaging in table touching is a top priority
- Ensure cleanliness of all guest-facing restaurant spaces, including but not limited to Acorn Patio, Solarium, Courtyard, Upper Deck, Main Dining Room, and Snack Shack
- Closing manager on duty
- Off-Peak Hour Responsibilities:_
- Responsible for weekly and monthly inventory count of Snack Shack non-alcoholic and food items
- Communicate with associated parties on needed supplies for Snack Shack
- Communicate with the Events Coordinator and Snack Shack employees regarding group bookings or tournament needs, obtaining any vouchers
- Submit schedule requests to the assistant of Food & Beverage
- Responsible for onboarding and training of all Serving Staff
- Responsible for the ongoing performance of all serving staff
- Other duties as assigned
Secondary Responsibilities:
- Assume the Guest Services Manager’s responsibilities in their absence ensuring smooth operations and adherence to established procedures.
- Assist in covering other areas during peak times or staff shortages.
- Handle additional duties as assigned by higher management.
**Qualifications**:
- Previous experience in restaurant management or a related field.
- Strong organizational and leadership skills.
- Excellent communication and interpersonal abilities.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proven track record of successful staff training and development
- Knowledge of POS, and other restaurant software is considered an asset
- Efficiency with Google Work Suite considered an asset
- Knowledge of hospitality industry practices and standards.
- Flexibility to work evenings, weekends, and holidays as required.
- Valid Smart Serve and Food Handlers Certifications required
**Don't Meet Every Qualification?**
**Equal Opportunity**
**Job Type**: Fixed term contract
**Salary**: $20.00-$23.00 per hour
Expected hours: 40 per week
**Benefits**:
- Company events
- Discounted or free food
- Flexible schedule
- On-site parking
Schedule:
- 10 hour shift
- 8 hour shift
- Evening shift
- Overtime
- Weekends as needed
Supplemental pay types:
- Overtime pay
**Language**:
- English (required)
Ability to Commute:
- Zurich, ON N0M 2T0 (required)
Work Location: In person
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