Sales Associate, Meetings and Conventions

3 weeks ago

Vancouver, Canada Destination Vancouver Full time

Are you passionate about our destination and the meetings and conventions industry?

Are you motivated by reaching sales targets and achieving goals?

Do you thrive in a high-performing and fun work environment?

If so, Destination Vancouver’s Sales Associate, Meetings & Conventions role could be the right match for you. The position is idea for an individual who wants to be part of a team that positively connects and contributes to creating awareness, driving interest and closing business for Destination Vancouver members and partners.

Reporting to the Director of Sales, the position is responsible for providing ongoing sales assistance to the M&C team by delivering efficient and detailed work that supports the business plan objectives and targets each year. Success will be measured by this position’s contribution to organizational outcomes on the Destination Vancouver Balanced Scorecard. This will be balanced with Meetings and Conventions line of business and individual performance goals.

Strategic Accountabilities:

- Support the M&C sales team and contribute to delivering sales and market development services in conjunction with the Destination Vancouver business plan to the highest standards.
- Source, qualify and develop group business travel leads and forward to the appropriate Destination Vancouver initiative team.
- Deliver high level customer sales and service to Destination Vancouver’s clients and members.
- Assist in the planning and execution of in-destination (Vancouver) and in-market sales activities

Specific Responsibilities:

- Adapt quickly to an always changing volume of work in partnership with the Director and Managers. Manages workloads and expectations through prioritizing, project management and open communication.
- Perform a broad range of administrative duties as specified by the Director/Manager(s) including lead preparation (including research) and distribution, managing client, member, and partner correspondence, assist in the preparation of Bid Books and follow-up communication with clients and with members.
- Assist in maximum utilization of Destination Vancouver’s M&C platforms.
- Become proficient in the Customer Relationship Management (CRM), Simpleview and other Destination Vancouver digital platforms such as Lucidpress, FuturePace and TrueTour.
- Maintain client databases including creating new accounts, linking all leads, “definites”, and lost business reports.
- Maintain the team’s fiscal budget with guidance/support from the Director/Manager and develops a clear understanding of internal accounting procedures.
- Work with the Director/Manager(s) on all aspects of promotional activities including, invitations, liaising with clients and event arrangements.
- Work with the Director/Manager(s) on customized Bid Books for presentations on LucidPress platform.
- Support and undertakes many of the Director/Manager(s) responsibilities while they are out of the office.
- Assist with the co-ordination of site inspections and familiarization (FAM) trip itineraries and escorts clients as directed by the Director/Manager(s).
- Assist with the research and information gathering process of the sales & market lead development.
- Work with Director/Manager(s) to coordinate and support in-market tradeshows, digital events, key Destination Vancouver sponsored activations and sales mission including registration, shipping of collateral, promotional items, and tradeshow booth as well as any communication pre and post the event.
- Maintain lead system policies and procedures in referring business to Destination Vancouver members in a fair and equitable manner.
- Support initiative teams on individual site inspections and familiarization trips coming to Vancouver in conjunction with the Business Events Canada, Destination Management companies and hotel brand Global Sales offices.
- Assist in developing digital and in-person presentations to clients, members and suppliers.
- Organize and attends Destination Vancouver and member events.
- Engage with and stay informed on member updates including personnel/management changes, hotel renovations, regular hotel site inspections, visits with sales personnel and property tours, regular contact/meetings with key members and industry partners active in relevant markets.
- Provide information or assistance to Destination Vancouver members in support of new prospects, market intelligence, trends and sales and marketing activities.
- Other duties as assigned from time to time by Destination Vancouver.

What Are We Looking For?

We are looking for someone who really wants this job

Strong organizational skills including time management and attention to detail are required in addition to ability to make sound decisions, meet deadlines and take direction. Dedicated to team excellence, our culture and values, the successful individual can work well independently yet co-operatively; consistently committed to individual, team and corporate e

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