Community Manager and Content Creator

4 weeks ago

Vancouver, Canada Decathlon Canada Full time

Who we are

Decathlon arrived in Canada in 2018, with its first store opening in Brossard, Québec. Today, Decathlon Canada has over 1000 teammates, 15 stores, two distribution centers, and an e-commerce platform that services our mission: make the benefits of sports accessible to as many people as possible.

Do you want to make a difference in the lives of people around you? Join our team

Our values

Responsibility. Vitality. Authenticity. Generosity.

Why join our team?

Do you like to be active, alone or with family and friends? That's all it takes to work for us You don't have to be an Olympic athlete. And as Decathlon is growing, there are many career development possibilities along the way At Decathlon, there is no limit to your professional or personal ambitions.

Your benefits
- An opportunity to grow within the company (we even have our own school - Academy - training for personal or professional development).
- A company that cares about the environment by offering eco-conscious products and taking concrete actions to protect our planet.
- Discounts on products and the opportunity to test select products: we are convinced that you will become an ambassador of the company.
- Privileged team moments and authentic relationships with teammates: we play as a team at Decathlon
- Time for yourself (holidays, personal days and flexible hours).
- A complete insurance program starting at 30 hours a week of work (telemedicine, medical, dental and disability insurance).
- Green travel bonuses, a private share ownership program, contribution to an RRSP.

What you will do
- Community management: respond to comments, messages and reviews in a timely, tactful and thoughtful manner
- Interact regularly with communities, encouraging discussion and participation in order to increase customer engagement and satisfaction
- Create, write and post content (image and video) to drive engagement on Facebook, Instagram, TikTok, Linkedin, Pinterest, Spotify pages
- Produce and implement various content tactics
- Plan and manage the diffusion calendar for each platform in conjunction with the Social Media Specialist
- Be aware of current community events, local trends and challenges in various sectors in order to make the brand shine
- Build relationships with local community stakeholders, such as sports associations, clubs, gyms, city events, schools, community centers, coaches, artists, athletes and more, to bring the best local events and activities to the city.
- Support and manage the execution of events, both in-store and in the community, to maximize Decathlon's engagement in the marketplace.
- In addition to your role as Community Leader, you will be expected to support retail operations.
- Attend store events to create and share content
- Represent the brand to the community during in-store and out-of-store activations
- Develop and conduct community tactics in line with commercial policies and the country’s commercial calendar

What we are looking for
- 3 years of experience in retail, communications, marketing, digital media or journalism
- Excellent knowledge of social media, platform functionality and opportunities
- Has excellent knowledge of the physical activity and sports market in the Vancouver region
- Previously created a community on social media (considered an asset)
- Experience creating photo and video content (a portfolio would be considered an asset
- Strong understanding of digital marketing, social media and the ever-changing trends of each platform
- Proficiency with the following tools/software: Google Trends, Google Analytics, Editing software, Photoshop/ Canva, Facebook Business Manager
- Experience in community management in the retail or e-commerce industry is considered an asset
- Analytical and problem solving skills
- Autonomy, crisis management and ability to work in a team
- Excellent organizational, time and priority management skills;
- Able to travel to the region regularly to visit stores and events

Assets
- Excellent communication skills
- High level of flexibility, curiosity and adaptability
- Prior knowledge of the retail industry and business acumen in general
- Good team spirit with a strong capacity to bring people together
- Interest in sports

Decathlon is committed to inclusion and non-discrimination, and thus acts on a daily basis in favor of disability, a multi-generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know. At Decathlon, first and foremost, we are recruiting based on personality and character.

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