![Empowerment Technologies Inc.](https://media.trabajo.org/img/noimg.jpg)
Help Desk Chat Support
3 weeks ago
**Who We Are**:
For 20 years, we’ve been leaders in the baby safety (Levana) and DIY security space (Defender), creating ground-breaking consumer electronics that bring peace of mind to millions of people all over the world. Selling directly through our brand websites, Amazon, and our retail partners such as Walmart, Costco, and Home Depot, we are growing fast and are looking for new team members to join us on this journey. For those looking to join a passionate and collaborative team that challenge conventional methods, take risks, and settle for nothing but excellence, you’ve found the right place
**Perks of This Role**:
- Full time, 40 hours per week
- Scheduled shifts are days, Monday - Friday
- Wage is $18.00-$21.00 per hour
- Immediately receive 2 weeks vacation (no waiting period)
- Health Benefits program after 60 days
- Work in an office environment (we are NOT a call centre)
- 50% product discount for friends and family
- Work directly for the brand owners and not a 3rd party
- Work directly with the design, operations, marketing and research & development teams
- Be involved in new product testing
**How You’ll Make an Impact**:
We are looking for someone who is tech savvy, dependable and has great interpersonal and communication skills to help us exceed our customer’s expectations by providing exceptional in-house customer support to our customers. This role operates out of our Head Office in Niagara-on-the-Lake.
- Technical Support: Performing troubleshooting procedures and solving technical problems on consumer electronic devices (such as DIY video surveillance products and baby monitors)
Other (15%)
- Customer Insights: Identify and report trends on customer inquiries or issues to help improve internal processes
- Testing: Assist with new product testing and provide feedback as required
- Complete ad hoc tasks related to new product introductions and support content
**Who You Are**:
- High School Diploma (OSSD)
- Ability to effectively communicate with all levels of technology users
- Strong attention to detail and ability to multitask
- Excellent organizational, time management and communication skills
- Successfully complete a typing test with a minimum score of 50 words per minute
- Flexible/creative approach to problem solving with the ability to simplify/detangle issues to their core factors
- Emotional Intelligence: self-awareness - have a strong desire to develop and improve yourself and know when to seek out expertise; self-regulation - knowing when to push and when to stop; motivation - remain motivated while creating a strong desire to achieve in others; empathy - understand and care about people’s current reality; social skills - understand people, develop trust and help them
**Job Types**: Full-time, Permanent
**Salary**: $19.00-$21.00 per hour
**Benefits**:
- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Store discount
- Vision care
Schedule:
- 8 hour shift
COVID-19 considerations:
COVID-19 vaccination is required. We have put measures in place, such as daily office sanitization, socially distant desk spaces, and providing masks.
Work Location: In person
-
Help Desk Chat Support
2 weeks ago
Niagara Falls, Canada Empowerment Technologies Inc. Full time**Who We Are**: For 20 years, we’ve been leaders in the baby safety (Levana) and DIY security space (Defender), creating ground-breaking consumer electronics that bring peace of mind to millions of people all over the world. Selling directly through our brand websites, Amazon, and our retail partners such as Walmart, Costco, and Home Depot, we are growing...
-
Help Desk Chat Support
5 days ago
Niagara-on-the-Lake, Canada Empowerment Technologies Inc. Full time**This role is in office within our Niagara-on-the-Lake site.** **Who We Are**: For 20 years, we’ve been leaders in the baby safety (Levana) and DIY security space (Defender), creating ground-breaking consumer electronics that bring peace of mind to millions of people all over the world. Selling directly through our brand websites, Amazon, and our retail...
-
Front Desk Agent
4 weeks ago
Niagara Falls, Canada The Cannery Lofts Full time**SALARY RANGE**: $17.50-20.50/hour - based on experience **EMPLOYEE BENEFITS**: Employee Discounts Free Parking Paid Time Off **JOB OVERVIEW**: A Hotel Front Desk Agent is the first point of contact for guests, and they are a key position in managing all aspects of our guest’s experience and accommodations. Hotel Front Desk Agent responsibilities...
-
Front Desk Agent
1 month ago
Niagara Falls, Canada The Cannery Lofts Full time**SALARY RANGE**: $16.55-$19.55/hour - based on experience **EMPLOYEE BENEFITS**: Employee Discounts Free Parking Paid Time Off **JOB OVERVIEW**: A Hotel Front Desk Agent is the first point of contact for guests, and they are a key position in managing all aspects of our guest’s experience and accommodations. Hotel Front Desk Agent responsibilities...
-
Front Desk Agent
2 weeks ago
Niagara Falls, Canada Niagara Clifton Group Full timeNiagara Clifton Group is hiring a **Front Desk Agent **for our **Accommodations Department**. Working at the only accommodations located right on Clifton Hill - Travelodge At the Falls - our Accommodations Department ensures that our guests receive quality customer service throughout their stay, our award-winning rooms are comfortable and tidy, and our...
-
Front Desk Agent
6 days ago
Niagara Falls, Ontario, Canada The Cannery Lofts Full timeSALARY RANGE:$16.55-$19.55/hour- based on experienceEMPLOYEE BENEFITS:Employee DiscountsFree ParkingPaid Time OffJOB OVERVIEW:A Hotel Front Desk Agent is the first point of contact for guests, and they are a key position in managing all aspects of our guest's experience and accommodations. Hotel Front Desk Agent responsibilities include registering guests,...
-
Front Desk Agent
5 days ago
Niagara Falls, Ontario, Canada The Cannery Lofts Full timeSALARY RANGE:$ /hour- based on experienceEMPLOYEE BENEFITS:Employee DiscountsFree ParkingPaid Time OffJOB OVERVIEW:A Hotel Front Desk Agent is the first point of contact for guests, and they are a key position in managing all aspects of our guest's experience and accommodations. Hotel Front Desk Agent responsibilities include registering guests, managing...
-
Spécialiste Ti help Desk
2 months ago
Kingsey Falls, Canada Cascades Full timeNotre belle famille Cascades s’agrandit : Cascades est à la recherche d'un.e Spécialiste TI!- Chez Cascades, nous révélons le plein potentiel de nos employé.es. Tu auras donc le soutien nécessaire et de belles opportunités pour t’accomplir, évoluer en tant que professionnel.le et t’épanouir dans ton nouveau rôle.- Une carrière au sein...
-
Spécialiste Ti help Desk
5 days ago
Kingsey Falls, Quebec, Canada Cascades Full timeNotre belle famille Cascades s'agrandit : Cascades est à la recherche d'un.e Spécialiste TI- Chez Cascades, nous révélons le plein potentiel de nos employé.es. Tu auras donc le soutien nécessaire et de belles opportunités pour t'accomplir, évoluer en tant que et t'épanouir dans ton nouveau rôle.- Une carrière au sein d'une entreprise québécoise...
-
Part Time Front Desk Agent
2 months ago
Niagara Falls, Canada Niagara Grandview Boutique Hotel Full timeFront Desk Agent - Duties: - Greet and welcome guests as they arrive at the hotel - Check-in and check-out guests efficiently and accurately - Answer phone calls and respond to guest inquiries - Provide information about hotel facilities, services, and local attractions - Handle guest complaints and resolve issues in a professional and timely manner -...
-
Front Desk Receptionist
2 months ago
Niagara Falls, Canada Simply Fit Health Club Full timeFront Desk Receptionist **Duties**: - Greet and welcome members and customers in a friendly and professional manner - Answer phone calls, take messages, and direct calls to the appropriate staff members - Schedule appointments and manage the office calendar for inquries - Check members in and out, collect payments, and update member records - Maintain a...
-
Front Desk Receptionist
3 hours ago
Niagara Falls, Canada Simply Fit Health Club Full timeFront Desk Receptionist **Duties**: - Greet and welcome members and customers in a friendly and professional manner - Answer phone calls, take messages, and direct calls to the appropriate staff members - Schedule appointments and manage the office calendar for inquries - Check members in and out, collect payments, and update member records - Maintain a...
-
The Cannery Lofts Front Desk Agent
3 weeks ago
Niagara Falls, Canada The Cannery Lofts Full time**SALARY RANGE**: $16.55-$19.55/hour - based on experience **EMPLOYEE BENEFITS**: Employee Discounts Free Parking Paid Time Off **JOB OVERVIEW**: A Hotel Front Desk Agent is the first point of contact for guests, and they are a key position in managing all aspects of our guest’s experience and accommodations. Hotel Front Desk Agent responsibilities...
-
Front Desk Receptionist
5 days ago
Niagara Falls, Ontario, Canada Simply Fit Health Club Full timeFront Desk ReceptionistDuties: Greet and welcome members and customers in a friendly and professional manner Answer phone calls, take messages, and direct calls to the appropriate staff members Schedule appointments and manage the office calendar for inquries Check members in and out, collect payments, and update member records Maintain a clean and organized...
-
IT Tech Support Specialist Level 1
2 weeks ago
Niagara Falls, Canada City Experiences Full time**City Experiences is seeking a IT Tech Support Specialist Level 1 for our City Cruises operation in Niagara.** **About You**: This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System. **About the Opportunity**: **Essential Duties & Responsibilities**: - Assists in the installation, set up and support of network...
-
Part-time Front Desk Agent
7 days ago
Niagara Falls, Canada Niagara Grandview Boutique Hotel Full timeFront Desk Agent - Duties: - Greet and welcome guests as they arrive at the hotel - Check-in and check-out guests efficiently and accurately - Answer phone calls and respond to guest inquiries - Provide information about hotel facilities, services, and local attractions - Handle guest complaints and resolve issues in a professional and timely manner -...
-
Part-time Front Desk Agent
3 weeks ago
Niagara Falls, Canada Niagara Grandview Boutique Hotel Full timeFront Desk Agent - Duties: - Greet and welcome guests as they arrive at the hotel - Check-in and check-out guests efficiently and accurately - Answer phone calls and respond to guest inquiries - Provide information about hotel facilities, services, and local attractions - Handle guest complaints and resolve issues in a professional and timely manner -...
-
Sterling Inn
3 weeks ago
Niagara Falls, Canada Sterling Inn & Spa Full time**SALARY RANGE**: $16.55-$19.55/hour - based on experience **EMPLOYEE BENEFITS**: Employee Discounts Free Parking Paid Time Off **JOB OVERVIEW**: A Hotel Front Desk Agent is the first point of contact for guests, and they are a key position in managing all aspects of our guest’s experience and accommodations. Hotel Front Desk Agent responsibilities...
-
Front Desk Receptionist
2 weeks ago
Niagara Falls, Canada Stamford Physio Full timeStamford Physio, providing care to the community for over 30 years. '''Duties''' - Greet and welcome visitors in a professional and friendly manner - Answer phone calls and book appointments in a well organized manner - Provide accurate information to callers and visitors regarding company services and policies - Maintain a clean and organized reception...
-
Hotel Front Desk Supervisor
3 weeks ago
Niagara Falls, Canada Country Inn & Suites Full time**HOTEL FRONT DESK SUPERVISOR** Do you have great customer service skills? The Country Inn & Suites by Radisson is seeking an energetic and experienced Front Desk Supervisor who will provide the utmost service to our guests in a friendly, enthusiastic, professional, and timely manner in accordance with brand and guest service standards. As a Front Office...