User Support Technician

3 weeks ago

Edmonton, Canada LOMAS MEDIA GROUP LTD. Full time

Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 1 year to less than 2 years
**Tasks**:

- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
**Work conditions and physical capabilities**:

- Repetitive tasks
- Attention to detail
**Personal suitability**:

- Accurate
- Efficient interpersonal skills
- Initiative
- Team player
- Honesty
**Other benefits**:

- Free parking available
**Support for newcomers and refugees**:

- Supports newcomers and/or refugees with foreign credential recognition
- Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
**Support for youths**:

- Offers on-the-job training tailored to youths
- Provides awareness training to employees to create a welcoming work environment for youths
**Support for Indigenous people**:

- Offers mentorship, coaching and/or networking opportunities for Indigenous workers
- Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
**Supports for visible minorities**:

- Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities
- Work Term: Permanent
- Work Language: English
- Hours: 35 to 40 hours per week

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