user support technician

3 weeks ago

Edmonton, Canada MYTECH GURU Full time
  • Education:
  • Expérience: Education
  • College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 yearTasks
  • Give access to computer networks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Provide business systems, network and Internet support to users in response to identified difficultiesWork conditions and physical capabilities
  • Tight deadlinesPersonal suitability
  • Client focusExperience
  • 1 year to less than 2 yearsSupport for newcomers and refugees
  • Supports newcomers and/or refugees with foreign credential recognitionSupport for Indigenous people
  • Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 35 hours per week

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