Supervisor, Operations

4 weeks ago

Halton, Canada Halton Region Full time

**Supervisor, Operations (Paramedic Services)**:
At Halton Region, we treat everyone with respect, honesty, fairness and trust. As an equal opportunity employer, we are committed to establishing a qualified workforce that is reflective of the diverse population we serve. Halton Region is committed to providing accommodation to individuals with disabilities throughout the recruitment process.

**As an employer of choice, Halton Region recognizes the many benefits of hybrid work arrangements including flexibility and better work-life balance for our employees. This position is eligible for our Hybrid Work Program.**

**Posting ID**: 2050
**Department**: Health
**Division**: Paramedic Services
**Pay Range**: $100,423 - $133,893

**Job Type**: Permanent
**Hours of Work**: 42 hours per week
**Work Location**: Woodlands Operation Centre - 1179 Bronte Road, Oakville (Paramedic Services)
**Employee Group**: MMSG
**Posting Date**:June 2, 2023
**Application Deadline**: June 11, 2023

**Job Summary**:
The Supervisor, Operations Paramedic Services will report to the Deputy Chief/Manager Operations in the Paramedics division of the Health department. The incumbent will ensure the smooth flow of operations, oversee the paramedics, investigate complaints and recommend solutions, monitor assigned ambulance operations, conduct performance audits, handle labour relations issues, manage the paramedics and ensure provision of advanced patient care.

**Duties & Responsibilities**:

- Monitors all assigned ambulance operations within the division to ensure efficient service is maintained at all times and ensures all applicable operating policies and procedures are understood and implemented by paramedic personnel.
- Ensures all assigned staffing, facilities, drugs, equipment, vehicles and supplies are safeguarded and maintained at the appropriate levels.
- Provides leadership and direction to the paramedic staff.
- Provides orientation to newly hired staff.
- Provides first response and patient care at the advanced care level.
- Ensures paramedic personnel respond to multi-patient situations in a timely and coordinated manner.
- Provides on-site management and leadership at major incidents.
- Performs periodic performance evaluation audits to identify training and job rotation needs of paramedic staff.
- Maintains a review of subordinates, recommending remedial action where required.
- Investigates internal and external inquiries and complaints, prepares report and addresses follow up actions (discipline, remedial, process change) as required.
- Handles day-to-day labour relations including Occupational Health and Safety issues and the Verbal Stage grievance process.
- Conducts regular routine station, vehicle and equipment inspections and ensures all necessary reports are prepared, processed and that confidential patient reports are secured and collected as dictated by policy.
- Ensures good community and public relations are maintained with respect to contact with the public, allied agencies, government, local stakeholders and hospitals by addressing any problems or concerns in a timely and efficient manner.
- Reports all potential internal and external controversial issues to the Deputy Chief/Manager of Operations.
- Performs other duties, as assigned.

**Skills & Qualifications**:
**Essential**
- Current certification as an Advanced Care Paramedic and eligibility to work as a paramedic as defined by the Ontario Ambulance Act.
- Certificate in Supervisory/Management studies or relevant experience in a supervisory capacity.
- Familiarity with the Ambulance Act and the Occupational Health and Safety Act.
- Excellent oral and written communication skills.

An equivalent combination of education and experience will be considered.

**Working/ Employment Conditions**:
**Working Conditions**:

- Rotating twelve (12) hour shifts.
- In accordance with requirements in Ontario Regulation 191/11 - Integrated Accessibility Standards and the Ontario Human Rights Code, Halton Region will accommodate the needs of individuals with disabilities throughout the recruitment process. If you require accommodation at any stage of the recruitment process, please inform the Talent Acquisition representative of the nature of the accommodation(s) you require.
- Applications will be accepted until 11:59 p.m. on the deadline date specified on the posting.

Halton Region serves more than 595,000 residents throughout Burlington, Halton Hills, Milton and Oakville. We are committed to delivering high quality programs and services that make Halton a great place to live and work. We engage great people who contribute to meaningful work that makes a positive difference in our community. At Halton, you are encouraged to grow and succeed in your career and are recognized for your accomplishments and contributions. As an employee, you will be part of a progressive, service focused and award winning employer with a diverse and inclusive work environment.

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