Regional Operations Manager

4 weeks ago

Mississauga, Canada chatr Mobile (wireless hotspot) Full time

**About us**

We are customer-centric, collaborative, and agile.

Our work environment includes:

- Work-from-home days
- Relaxed atmosphere
- Casual work attire
- On-the-job training
- Flexible working hours
- Safe work environment

**Responsibilities**:

- Develop and implement regional strategies that are aligned with the company's overall goals.
- Analyze and monitor regional performance metrics.
- Recruit, select, train, assign, schedule, coach, counsel, and discipline employees
- Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions
- Plan and review compensation actions; enforcing policies and procedures
- Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify trends
- Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions
- Develop operations systems by determining product handling and storage requirements; develop, implement, enforce, and evaluate policies and procedures; develop processes for receiving product, equipment utilization, inventory management, and shipping
- Analyze and improve organizational process and workflow, employee and space requirements, and equipment layout; implement changes
- Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations
- Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
- Accomplish operations and organization mission by completing related results as needed
- Meet or exceed operations labor budget expectations
- Manage staff levels, wages, hours, contract labor to revenues
- Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees
- Run a safe, injury/accident free workplace
- Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
- Work closely with GM and management team to set and/or implement policies, procedures, and systems and to follow through with implementation.
- Communicate all operating policies and/or issues at department meeting
- Work closely with the inventory manager and team to perform analysis of our inventory and ensure we are utilizing our inventory effectively, purchasing the right equipment, maintaining solid inventory data.
- Go on site weekly to each region and conduct store reviews, cleanliness, uniform compliance, employee product knowledge
- Visit stores in vicinity of our stores to review and report any issues,
- Hold weekly meetings with the team and sales staff

**Job Types**: Full-time, Fixed term contract
Contract length: 6 months

**Salary**: $3,000.00-$5,000.00 per month

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- On call
- Weekend availability

Supplemental pay types:

- Bonus pay
- Commission pay

Ability to commute/relocate:

- Mississauga, ON L5W 0E6: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

Work Location: Hybrid remote in Mississauga, ON L5W 0E6

Expected start date: 2023-06-07

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