Ticketing Agent

3 weeks ago

Richmond Hill, Canada Jade Tours ABC Full time

**Overview**

Serving travel customers since 1976 Jade Tours is recognized by the trade as one of the most dependable and innovative travel companies in Canada and US with offices in Vancouver, Calgary, Toronto, Montreal, San Francisco and Chicago. We are one of the most productive air consolidators in Canada and offer the best air fares on all international carriers. We also provide over 25,000 worldwide choices of tours, hotels, car rentals at affordable rates and customized travel insurance. In addition to leisure travel we engages in the meeting and incentive markets as well.

**Responsibilities**:

- Issue tickets through various GDS systems on daily basis
- Perform group ticketing, exchange and refund
- Verify bookings - Fares calculation/Routing Code/Airlines Contract /Payment/Valid for ticketing
- Manage GDS Queue and Outlook for incoming business
- Assist with airlines for waivers
- Assist with involuntary schedule changes
- Require working evenings and weekends shift if necessary.

**Qualifications**:

- Minimum 2 years ticketing experience
- Proficient on Apollo, Galileo, Worldspan, Amadeus and Sabre.
- Experience on Travelsky is an asset.
- Knowledge of Client Majic/Travcom
- Understanding how to do fare construction in order to maximize the profit.
- Excellent writing and speaking skills in English, Mandarin/Cantonese
- Ability to work independently with good communication skills and a team player
- Excellent work ethic, positive can-do attitude, self-driven, hardworking, fast learner
- Able to work evenings and weekends with minimum supervision

**Education**:
Post-Secondary Degree

**Salary**: $35,000.00-$40,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- Day shift
- Holidays
- Monday to Friday
- Weekend availability

**Language**:

- Cantonese/Mandarin (required)

Licence/Certification:

- TICO (required)

Work Location: One location

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