IT Administrator

**JOB DUTIES**:
Works in collaboration with other staff in Digital Technology; reports to Manager, Digital infrastructure

Maintain, repair, configuration, set up computers, printers, peripherals devices and software

Operating system & computer related software installation & configuration; performs hardware, software upgrades, resolves hardware and software conflicts, Image deployments

Maintain & Administer Asset Management of all system hardware, software and related supplies

Maintains & monitor contracts, lease agreements, renewals, equipment repairs records etc.

Maintain/Administrate & Support Reno projects from DT prospective; makes recommendations regarding equipment requirements and placement; prepares installation plans and diagrams for network, computer cables and electrical hook-ups

Maintain & Support Sorters, RFID equipment & Self-Checks equipment’s

Monitors server’s software and hardware health and escalate if required

Monitor daily backup jobs and perform tape rotation as required

Maintain, Administration & support library-wide anti-virus defense system

Administration & Support Mobile device management solution

Analyze service incidents and problems, identify risks, provide recommendations, and implement solutions

Performs capacity and resource planning activities, assesses system risks and makes contingency plans and follow standards

Administration of assigned projects/specific tasks and provide regular updates to the Manager.

Liaises with staff and vendors, resolves problems, ensures network / system functionality, documents and communicates solutions and performs standard changes according to documented procedures

Maintains professional knowledge and awareness of best practices; identify & participates in training sessions and staff meetings

Performs other duties as assigned which are directly related to the major responsibilities of the job or as required by critical incidents

Participates in departmental functional teams and coordinates team work as assigned

Transports and installs computers and networked devices

Drives vehicle; ensures safe operation; responds to vehicle and service issues following established guidelines; contacts Fleet Services, Manager, or Administration as required

Enforce and follow HPL ITSM policies, procedures and best practices

Liaises with third party staff for repair and support as required

**MINIMUM QUALIFICATIONS**:
**Educational Requirements**:
Developed understanding of computer operating systems, communication and networking technologies and hardware equipment configuration normally acquired by attaining a **University Degree in Computer Science** or **College Diploma in Systems Administration/ Computer Technology** or an equivalent combination of education and relevant business experience

Additional Certification Preferred in ITIL, Microsoft and Project Management

**Experience**:
Demonstrated knowledge of and problem solving experience with computer hardware components and their configuration and repair

Strong Knowledge of O365 to do user management, maintenance and troubleshoot issues.

Experience deploying software, image deployment, as well as managing inventory and systems with Systems Center Configuration Manager

Experience working with RFID equipment’s, Sorters & Self checks systems

Strong knowledge of configuring and managing Mobile Device Management solution.

Knowledge & Understanding Computer Booking solution Payment solutions.

Basic Knowledge of VMware Esxi, windows server & network environment

Strong Knowledge of Active Directory domain services & NTFS permissions

Knowledge of Veeam backup solution

A strong understanding of ITIL practices

Possesses a valid Ontario driver's license and excellent driving record

**Skills / Competencies**:
Demonstrates skill in communicating, presenting information, writing, consulting and active listening [COMMUNICATION]

Displays a strong commitment to service excellence, understands service objectives, recognizes diverse customer and work group needs and provides excellent customer service [CUSTOMER SERVICE FOCUS]

Analyzes and evaluates situations and issues, recognizes problems, anticipates consequences and develops and presents appropriate courses of action [JUDGEMENT]

Displays a commitment to continuous learning in order to remain current with the library’s policies and procedures, relevant legislation, trends, best practices, new technologies and related general and job-specific knowledge [KNOWLEDGE]

Demonstrates ability to install, configure and troubleshooting computer and network hardware & software; ability to work with Windows Server and Operating systems [JOB-SPECIFIC KNOWLEDGE]

Demonstrates proficiency in administering Windows Domains, Active Directory & DNS [JOB-SPECIFIC KNOWLEDGE]

Demonstrates knowledge of VMWare and server virtualization administration [JOB-SPECIFIC KNOWLEDGE]

Demonstrates working knowledge of basic networking concepts and basic Windows