Customer Care Professional

3 weeks ago


Winnipeg, Canada Telpay Incorporated Full time

Telpay, Canada's leading electronic payment solution provider, is seeking a Customer Care Professional to join our team — but not just any Customer Care Professional. We're in search of someone who will contribute to our mission of transforming how businesses manage their payments, knows how to create a positive first impression for all customers, provides exceptional customer care, and fosters a friendly work environment.

**What You'll Do**:

- **Respond to Customer Inquiries**: Be the first point of contact for our customers, offering timely and accurate responses to their questions, troubleshooting issues, and providing guidance on our payment platform’s features and functionalities.
- **Provide Product Training & Support**: Help customers understand our services through comprehensive training and support, ensuring they get the most out of our payment platform.
- Other duties as assigned

**Skills and Qualifications**:

- **Customer Service Experience**: At least 2 years in a customer support role, providing exceptional service and effectively handling customer inquiries.
- **Bookkeeping Knowledge**: A good understanding of bookkeeping principles to enhance support for customer financial transactions.
- **Accounting Software Proficiency**: Familiarity with accounting software such as QuickBooks and Sage to offer superior customer assistance.
- **Problem-Solving Ability**: Capable of troubleshooting and resolving a range of issues, including technical difficulties, account setup, and transaction queries, while collaborating with the product and technical teams.
- **Technical Proficiency**: Skilled in MS Office, CRM, and similar customer service software, facilitating efficient customer service and resolution of inquiries.
- **Adaptability**: Able to excel in a fast-paced environment, managing multiple tasks and adapting to changing priorities.
- **Language Skills**: Bilingual capabilities in French and English are preferred.

**Work Schedule**: 9:00am to 5:30pm, Monday to Friday

**Benefits**:

- Dental care
- Extended health care
- RRSP match

Schedule:

- Day shift

**Education**:

- Secondary School (required)

**Experience**:

- customer service: 2 years (required)

Work Location: Hybrid remote in Winnipeg, MB R3P 0Z6

Application deadline: 2024-02-16



  • Winnipeg, Canada eCom Customer Care Full time

    **eCom Customer Care provides customer service to over 200,000 customers around the world per year. You can expect a supportive, friendly and fun, work environment when you join our growing team.** Our Customer Service Representatives (CSRs) are responsible for delivering fast & effective customer service to new and existing clients while promoting a...


  • Winnipeg, Canada eCom Customer Care Full time

    **eCom Customer Care provides top notch customer service to over 200,000 customers around the world per year. With a culture unlike any other in Winnipeg, you can expect a fun, friendly and flexible work environment when you join our growing team. Paired with our extensive benefits package and competitive wage, eCom has become a top choice in Winnipeg for...


  • Winnipeg, Canada Sonova Full time

    Winnipeg, CanadaCustomer Care Representative - Are you looking for an opportunity to make a difference? Are you comfortable in a fast-paced retail clinic environment?_ - Are you passionate about providing customer service that exceeds expectations?_ - If so, we think you belong here at - **Connect Hearing** as a - **Customer Care Representative**!**Who we...


  • Winnipeg, Canada Johnston Group Full time

    Johnston Group provides employee benefit solutions to over 30,000 companies, ranging from one employee to thousands across various product lines, including Chambers of Commerce Group Insurance Plan, Canada’s #1 employee benefits plan for small businesses. JG is a platinum member of  Canada’s Best Managed Companies  and was named one of ...


  • Winnipeg, Canada Johnston Group Full time

    **Johnston Group** provides employee benefit solutions to over 30,000 companies, ranging from one employee to thousands across various product lines, including Chambers of Commerce Group Insurance Plan, Canada’s #1 employee benefits plan for small businesses. JG is a platinum member of _Canada’s Best Managed Companies_ and was named one of _Manitoba’s...


  • Winnipeg, Canada Hero Care Full time

    **ROLE: Health Care Aid | Hospital, Long Term Care & Primary Care Centre's| Local Agency Contract | Winnipeg, MN** Wage: $20.80/HR Casual + Pick-Up Shifts Available KMS Compensation Provided ASAP Start Date **Various Hospital, Primary Care & LTC Locations Available for Pick - Up in and around the Winnipeg, Manitoba Area;** **Hospital...


  • Winnipeg, Canada Johnston Group Full time

    Johnston Group provides employee benefit solutions to over 30,000 companies, ranging from one employee to thousands across various product lines, including Chambers of Commerce Group Insurance Plan, Canada’s #1 employee benefits plan for small businesses. JG is a platinum member of  Canada’s Best Managed Companies  and was named one of ...


  • Winnipeg, Canada Lafarge Canada Inc Full time

    Why work for Lafarge?: As the global leader in innovative and sustainable building materials, we’re committed to shaping a **greener**, **smarter** and **healthier** world. At Lafarge Canada Inc., **safety** comes first, **collaboration** matters and **diversity** is celebrated with people who share our desire to continually **make our materials...


  • Winnipeg, Canada Bell Canada Full time

    Req Id: 410143 Accelerate your professional growth and development through career mobility. AAA Alarm Systems Ltd., a Bell MTS Company, combines innovative technology with exceptional service to deliver advanced security and automation to residential and small business customers. **Role**: The Customer Care Representative will be the first point of...


  • Winnipeg, Canada Swish Maintenance Limited Full time

    Take the next step in your Customer Operations career by joining Swish’s Clean-It Centre as a Retail Customer Care Representative! **Position Overview**: The Clean-It Centre is Swish's retail store. In this role as a Clean-It Centre Customer Care Representative, you will take on responsibility for sales and customer service within the Clean-It Centre...


  • Winnipeg, Canada Direct Focus Marketing Communications Inc. Full time

    **Who Are You?** **French Bilingual **and “detail oriented” might as well be your middle names. You are an effective communicator with top-notch customer service skills, and who knows how to connect with a variety of personalities. Being part of a team is something you thrive on—you love working with your colleagues to meet a common goal. Hard work?...


  • Winnipeg, Canada Direct Focus Marketing Communications Inc. Full time

    **Who Are You?** **French Bilingual **and “detail oriented” might as well be your middle names. You are an effective communicator with top-notch customer service skills, and who knows how to connect with a variety of personalities. Being part of a team is something you thrive on—you love working with your colleagues to meet a common goal. Hard work?...


  • Winnipeg, Canada Lafarge Canada Inc Full time

    Why work for Lafarge?: As the global leader in innovative and sustainable building materials, we’re committed to shaping a **greener**, **smarter** and **healthier** world. At Lafarge Canada Inc., **safety** comes first, **collaboration** matters and **diversity** is celebrated with people who share our desire to continually **make our materials...


  • Winnipeg, Canada Johnston Group Inc. Full time

    Our Customer Care team is the first point of contact for our customers. For many of our clients and their employees, this will be their first experience with Johnston Group, and our goal is to exceed their expectations of our industry-leading customer service. Our team ensures that all incoming call


  • Winnipeg, Canada Lifeline of Canada Full time

    Connect America and our family of brands, including Lifeline Canada, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years. This position of Customer Care representative will be an integral role within our Lifeline Canada business. Since 1974, more than 700,000 Canadian subscribers have...


  • Winnipeg, Canada Globe Moving And Storage Full time

    **About us** We are challenging, professional & fast-paced, Our goal as a moving company is, and always will be, to provide our customers with professional, efficient movers. We have maintained an ethical, honest way of business throughout the years and have no plans at all to have that change.. Our work environment includes: - Growth opportunities -...


  • Winnipeg, Canada Globe Moving And Storage Full time

    **About us** We are challenging, professional & fast-paced, Our goal as a moving company is, and always will be, to provide our customers with professional, efficient movers. We have maintained an ethical, honest way of business throughout the years and have no plans at all to have that change.. Our work environment includes: - Growth opportunities -...

  • Professional Painter

    1 month ago


    Winnipeg, Canada Pinnacle Painting and Decorating Full time

    Pinnacle Painting and Decorating is a commercial and residential painting company looking for quality employees who pride themselves on their workmanship and teamwork: Job Duties: - Set up job-site by protecting all items that need to be covered and preparing all substrates with superior surface preparation - Adhere to company safety policies, wearing...

  • Professional Painter

    4 weeks ago


    Winnipeg, Canada Pinnacle Painting and Decorating Full time

    Pinnacle Painting and Decorating is a commercial and residential painting company looking for quality employees who pride themselves on their workmanship and teamwork: Job Duties: - Set up job-site by protecting all items that need to be covered and preparing all substrates with superior surface preparation - Adhere to company safety policies, wearing...

  • Professional Painter

    4 weeks ago


    Winnipeg, Canada Pinnacle Painting and Decorating Full time

    Pinnacle Painting and Decorating is a commercial and residential painting company looking for quality employees who pride themselves on their workmanship and teamwork: Job Duties: - Set up job-site by protecting all items that need to be covered and preparing all substrates with superior surface preparation - Adhere to company safety policies, wearing...