Installer

6 months ago

Langley, Canada Phantom Screens Full time

**At Phantom, making life better is our mission**: for our customers and our employees. We’re driven by our vision and values - it’s what sets us apart as a corporation - and what makes Phantom Screens a special place to work. Since our beginning, in 1992, Phantom has excelled, expanded, and stayed laser-focused on our passion: making and installing the highest-quality retractable screens on the market. Now we’re the top-selling retractable screen, and our products are international.

We’re currently looking for an Installer at our Lower Mainland Distributorship who values the same things we do; honest communication, excellent workmanship, providing top tier service, and taking ownership in their work. This position will report to the Operations Manager and will work directly with the public, installing Phantom products in residences or businesses.

**Why people love Phantom**:

- Workplace culture that values meaningful work and developing and distributing a product we’re proud to share.
- Ongoing learning opportunities and support for career advancement.
- Competitive compensation.
- Regular team building and social events.
- Support for local and international charities, including World Vision and Cyrus House.
- As well asfree onsite parking, business casual dress code, employee discount, and more

**What we value**:
At Phantom Screens we value all of our employees. We are committed to providing a safe, harmonious, and respectful work environment and we achieve that living our core values:

- To Speak the Truth
- To Pursue Excellence
- To Serve Each Other
- To Practice Stewardship

**Key Responsibilities**:

- Work directly with the public, installing Phantom products in residences or businesses; is required to travel extensively within the service territory in a company-provided vehicle and adhere to all scheduling requirements.
- Undertake field installations of products as required within the territory.
- Resolve technical problems; receive and respond to all incoming technical inquiries; gather appropriate information, recommend solutions, and ensure timely customer follow-up.
- Assist with the development, implementation, and maintenance of all installation instructional materials, training equipment, and procedures.
- Provide feedback to the Operations Manager on installation techniques such as product limitations, tools, and installation tips.
- Communicate regularly with the Operations Manager regarding perceived product modifications based on needs or market trends obtained through ongoing feedback.
- Assist with the development, maintenance, and communication of minimum quality standards related to the installation of Phantom’s product lines, including the establishment of procedures and standards for permitted field modifications.
- Perform inspections and provide recommendations on the quality of installations, particularly those that pertain to warranty situations and end-consumer complaints.

**What you’ll bring to the job**:

- Tool and installation experience, preferably working with Phantom products or work in a related field is an advantage.
- Detail oriented with strong technical and mechanical aptitude.
- Superior communication and interpersonal skills, and the ability to build/maintain positive relationships with a variety of internal and external contact at all levels.
- A positive and professional disposition with a genuine desire to provide exemplary customer service.
- Ability to schedule and meet assigned deadlines.
- Ability to develop and maintain positive and professional relationships with all internal and external contacts.
- A high degree of initiative and the ability to work with mínimal supervision.
- A valid driver’s license with a clean drivers’ abstract.
- Grade 12 or equivalent with a minimum of 2 years’ experience dealing directly with customers.
- Some sales ability is preferred.

Hours of work
Monday - Friday, 8am - 4pm, throughout the Lower Mainland and based at our Lower Mainland Distributorship located in Langley, (20560 Langley Bypass #105).. Temporary position April - August.

**Salary**: $25/hr

If you have previously applied and haven’t heard back from us, we encourage you to gain additional skills and continue to apply.

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