Suite Keeper

**We are looking for a Suite Keeper**

**_Home2 Suites by Hilton is a trendy, fun and colorful all-suite extended stay hotel thoughtfully designed for savvy, sophisticated, cost-conscious travelers staying a few months or a few nights._**

Each year we survey Team Members what excites them the most about working at Hilton so we can build on the positive aspects of their experiences at work. Here’s what they have said:

- The people I work with
- Opportunities to grow my career
- Pride in the brand
- Connections with guests and customers
- Meaningful and fun work
- Special and Unique benefits

Let's start with the **GREAT** benefits

**Benefits**:

- **Up to 6 Discounted Mayfield Dinner Theatre Tickets**:

- **50% Discount in Stages Restaurant & Bar**:

- **Extensive Hilton Discounted Room Rates**:

- **Extended Health, Dental, Vision, STD, Life Ins. and AD&D**

**Major Responsibilities**:
Completes assigned rooms during shift, including check outs and stay overs. Reports any delays in completing assigned rooms as soon as aware.
- Vacuuming carpets and sweeping floors
- Washing / steaming floors
- Dusting, brushing, polishing and vacuuming furniture
- Dusting and cleaning room decorations, appliances and structural surfaces (e.g. wall fixtures, window sills, vents)
- Changing linen and making beds, checking for damaged or stained linen
- Cleaning showers, tubs, sinks and bathroom items
- Ensures proper guest supplies, amenities, and advertising are in the rooms.
- Ensures the security of keys and guest information, as well as individual safety while cleaning.
- Ensures guest requests are met by either fulfilling the request or reporting it to a leader.
- Consistently ensures room cleanliness meets Hilton standards

**Guest Service & Community Culture**
- Providing information to guests about hotel services, facilities and other amenities
- Providing information to guests about local attractions / services
- Preparing rooms for guest arrival and responding to special guest requests (i.e. VIP packages, pet amenities, cleaning carpet stains, etc).
- Welcoming and acknowledging all guests according to company standards; thanking guests with genuine appreciation
- Listening and responding to guest requests or concerns and taking action until completion.
- Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
- Performs any other duties as required or deemed necessary to provide superior service and teamwork
- Demonstrates teamwork by cooperating and assisting co-workers as needed
- Attends work on time as scheduled
- Ensures uniform and personal appearance are clean and professional
- Maintains a favorable working relationship with all other associates to foster and promote a cooperative and harmonious working environment
- Projects a favorable image of the Hotel to the public
- Consistently demonstrate our values - Engagement, Quality, Performance, Growth and Integrity

**Skills, Knowledge and Abilities Required**:

- **Must be extremely fit **as the position is very physical
- Energetic and flexible, able to work under pressure
- Excellent communication skills
- Self-motivated, honest, creative, capable of working in a team environment

**Experience, Training and Education (demonstrating requirements)**:

- Minimum one year hotel cleaning experience is preferred.
- Previous customer service experience is an asset
- WHMIS training
- This job posting is for a position at a hotel that is owned and operated by an independent franchisee (SilverBirch Hotels & Resorts). The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee._

**Job Types**: Full-time, Permanent

Pay: $18.31 per hour

Expected hours: 32 - 40 per week

Additional pay:

- Tips

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Store discount
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Holidays
- Monday to Friday
- Weekends as needed

Application question(s):

- Have you worked in a Hotel Housekeeping setting before?
- Have you ever cleaned Suites on a regular basis?
- If you have previous experience - how many rooms per day would you typically clean?

**Experience**:

- Cleaning: 1 year (preferred)

Licence/Certification:

- WHMIS Certification (preferred)

Work Location: In person