Guest Service Agent

3 months ago

Guelph, Canada Fairfield Inn & Suites Guelph Full time

**Must be flexible for any shift**

The Guest Service Representative will provide a welcoming, efficient, and genuine arrival and departure experience for guests creating a connection, a positive first and lasting impression to reflect service culture. This position will strive for a remarkable customer service experience for each and every guest by understanding who our guests are and recognizing opportunities to exceed their expectations. Associates are knowledgeable about hotel facilities, services, and events including key brand programs where implemented in the hotel.

**Responsibilities and Duties**
- Provide a high standard of customer service
- Register guests using the ARRIVALS and DEPARTURES procedure and assign rooms, accommodating special requests whenever possible.
- Thoroughly understands and adheres to proper credit and cash handling policies and procedures.
- Use of proper telephone etiquette, adhering to Front Office Standards, answering all calls in a timely and professional manner.
- Acts as a host to our guests by searching out opportunities to go above and beyond, to wow the guest; drive customer loyalty by building emotional, individualized connections with customers; and anticipating needs and being proactive.
- Acknowledge all customers that enter the lobby area and greet guests first.
- Promote goodwill by being courteous, friendly, professional, and helpful to guests and co-workers.
- Interprets guest needs and provides exceptional service.
- Actively seeks opportunities to make a connection with the guest, far surpassing their expectations at every opportunity. This includes delivering requested room amenities to guest rooms as is requested.
- Provide reservation and rate information as required.
- Sell rooms to walk-in guests.
- Make reservations as promptly and efficiently as possible with the knowledge that phone reservations take priority over all other forms of sales and customer service inquiries.
- Know and enforces cancellation procedures and policies.
- Processes payments for all prepaid and third-party booking rates.
- Update and implement Member upgrades as required, block rooms, print folios, and prepare key packets.
- Review incoming groups for any special requests, billing patterns, and group arrivals.
- Check for special requests, prepare key packets if required.
- Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
- Participates as a member of the Front Office Team by assisting in various Front Office and Hotel Operations.
- Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests and day rooms etc.
- Coordinates guest room maintenance work with the maintenance department
- Have a strong knowledge of hotel promotions and specials.
- Have a strong knowledge of the hotel and local area.
- Have a strong knowledge of fire and health and safety procedures.
- Have a strong knowledge of conflict resolution procedures.
- Help motivate and foster a team atmosphere within the Front Desk Department and hotel as a whole.
- Maintain strong organizational skills.
- Maintain proper attendance
- All other duties as assigned by management.

**Salary**: $15.50-$16.00 per hour

**Benefits**:

- Dental care
- Vision care

Schedule:

- 8 hour shift

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

  • Guest Service Agent

    3 months ago

    Guelph, Canada Hampton Inn & Suites By Hilton - Guelph Full time

    **Responsibilities and Duties** - Provide a high standard of customer service - Register guests using the ARRIVALS and DEPARTURES procedure and assign rooms, accommodating special requests whenever possible. - Thoroughly understands and adheres to proper credit and cash handling policies and procedures. - Use of proper telephone etiquette, adhering to Front...

  • Guest Service Agent

    4 months ago

    Guelph, Canada Hampton Inn & Suites By Hilton - Guelph Full time

    **Responsibilities and Duties** - Provide a high standard of customer service - Register guests using the ARRIVALS and DEPARTURES procedure and assign rooms, accommodating special requests whenever possible. - Thoroughly understands and adheres to proper credit and cash handling policies and procedures. - Use of proper telephone etiquette, adhering to Front...

  • Guest Service Agent

    4 months ago

    Guelph, Canada Hampton Inn & Suites By Hilton - Guelph Full time

    **Responsibilities and Duties** - Provide a high standard of customer service - Register guests using the ARRIVALS and DEPARTURES procedure and assign rooms, accommodating special requests whenever possible. - Thoroughly understands and adheres to proper credit and cash handling policies and procedures. - Use of proper telephone etiquette, adhering to Front...

  • Guest Service Agent

    3 months ago

    Guelph, Canada Hampton Inn & Suites By Hilton - Guelph Full time

    **Responsibilities and Duties** - Provide a high standard of customer service - Register guests using the ARRIVALS and DEPARTURES procedure and assign rooms, accommodating special requests whenever possible. - Thoroughly understands and adheres to proper credit and cash handling policies and procedures. - Use of proper telephone etiquette, adhering to Front...

  • Guest Service Expert

    3 days ago

    Guelph, Ontario, Canada Delta Hotels Full time

    We are seeking a Guest Service Expert to provide exceptional service to our guests in a fast-paced banquet environment. Our Guest Service Experts take the initiative to deliver a wide range of services to make sure that guests enjoy their meal. This includes setting tables, communicating with the kitchen, interacting and serving guests, and cleaning work...

  • Guest Service Expert

    2 weeks ago

    Guelph, Ontario, Canada Delta Hotels Full time

    Job Title: Guest Service Expert Join our team as a Guest Service Expert and deliver exceptional service to our guests, creating a memorable and unique experience with every interaction. Job Summary: As a Guest Service Expert, you will be responsible for providing a wide range of services to ensure our guests have an exceptional dining experience. This...

  • Guest Service Expert

    3 weeks ago

    Guelph, Ontario, Canada Marriott International Full time

    Guest Service Expert Guest Service Expert Join our team as a Guest Service Expert at Delta Hotels Guelph Conference Centre and be part of a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We are looking for individuals who enjoy delivering purposeful service and focusing on...

  • Guest Service Expert

    3 days ago

    Guelph, Ontario, Canada Delta Hotels Full time

    Job SummaryWe are seeking a skilled Guest Service Expert to join our team at Delta Hotels. As a key member of our service team, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel valued and cared for.Key ResponsibilitiesProvide personalized service to guests, responding to their needs and exceeding their...

  • Guest Service Expert

    3 days ago

    Guelph, Ontario, Canada Delta Hotels Full time

    Job SummaryWe are seeking a skilled Guest Service Expert to join our team at Delta Hotels. As a key member of our service team, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel valued and cared for.Key ResponsibilitiesProvide personalized service to guests, responding to their needs and exceeding their...

  • Guest Service Expert

    3 days ago

    Guelph, Ontario, Canada Delta Hotels Full time

    Job SummaryWe are seeking a skilled Guest Service Expert to join our team at Delta Hotels. As a key member of our service team, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel valued and cared for.Key ResponsibilitiesProvide personalized service to guests, responding to their needs and exceeding their...

  • Guest Service Expert

    4 months ago

    Guelph, Canada Marriott International, Inc Full time

    **Job Number** 24031140 **Job Category** Food and Beverage & Culinary **Location** Delta Hotels Guelph Conference Centre, 50 Stone Road West, Guelph, ONT, Canada VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that our guests will...

  • Guest Service Expert

    4 months ago

    Guelph, Canada Marriott International, Inc Full time

    **Job Number** 23152017 **Job Category** Food and Beverage & Culinary **Location** Delta Hotels Guelph Conference Centre, 50 Stone Road West, Guelph, ONT, Canada **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that our guests will enjoy until...

  • Guest Service Expert

    3 months ago

    Guelph, Canada Marriott International, Inc Full time

    **Additional Information** Day shift preferred, but open to all shifts **Job Number** 24058344 **Job Category** Food and Beverage & Culinary **Location** Delta Hotels Guelph Conference Centre, 50 Stone Road West, Guelph, ONT, Canada VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our...

  • Guest Service Ambassador

    1 week ago

    Guelph, Ontario, Canada Delta Hotels Full time

    Job SummaryWe are seeking a skilled Guest Service Expert to join our team at Delta Hotels. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that every interaction is memorable and unique.Key ResponsibilitiesProvide exceptional guest service, ensuring that every interaction is warm,...

  • Guest Service Ambassador

    1 week ago

    Guelph, Ontario, Canada Delta Hotels Full time

    Job SummaryWe are seeking a skilled Guest Service Expert to join our team at Delta Hotels. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that every interaction is memorable and unique.Key ResponsibilitiesProvide exceptional guest service, ensuring that every interaction is warm,...

  • Guest Service Ambassador

    1 week ago

    Guelph, Ontario, Canada Delta Hotels Full time

    Job SummaryWe are seeking a skilled Guest Service Expert to join our team at Delta Hotels. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that every interaction is memorable and unique.Key ResponsibilitiesProvide exceptional guest service, ensuring that every interaction is warm,...

  • Guest Service Expert

    3 weeks ago

    Guelph, Ontario, Canada Marriott International Full time

    Additional Information Banquet DepartmentJob Number Job Category Food and Beverage & CulinaryLocation Delta Hotels Guelph Conference Centre, 50 Stone Road West, Guelph, ONT, Canada VIEW ON MAP Schedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about putting food on the table that our guests will...

  • Guest Services Supervisor

    4 months ago

    Guelph, Canada Comfort Inn Guelph Full time

    **GUEST SERVICES SUPERVISOR** ** This is a 6 month contract but may turn permanent** **DEPARTMENT: GUEST SERVICES** **REPORTS TO: Owner/General Manager** **SHIFT: 7am - 3pm Monday - Friday** **SUMMARY**: To ensure efficient operation of the front office department including front desk, night audit, reservations and Breakfast. The Guest Services...

  • Insurance Business Development Representative

    2 weeks ago

    Guelph, Ontario, Canada Jacquie Geall - Desjardins Insurance Agent Full time

    Job DescriptionJob Title: Insurance Account Representative - Desjardins Agent Team MemberJob Type: Full-time, PermanentLocation: Guelph, ONAbout the Role:We are seeking a highly motivated and results-driven Insurance Account Representative to join our team at Jacquie Geall - Desjardins Insurance Agent. As an Insurance Account Representative, you will play a...

  • Insurance Business Development Representative

    3 weeks ago

    Guelph, Ontario, Canada Jacquie Geall - Desjardins Insurance Agent Full time

    Job DescriptionJob Title: Insurance Account Representative - Desjardins Agent Team MemberJob Type: Full-time, PermanentLocation: Guelph, ONAbout the Role:We are seeking a highly motivated and results-driven Insurance Account Representative to join our team at Jacquie Geall - Desjardins Insurance Agent. As an Insurance Account Representative, you will play a...