Manager of Health Care Operations and Risk

1 week ago

Stouffville, Canada 1to1 Rehab Full time

**About us**

1to1 Rehab is an accredited niche therapy service provider known for our strength in Speech-Language Pathology, Physiotherapy, Occupational Therapy, and Nutritional services. 1to1’s team of Speech-Language Pathologists, Occupational Therapists, Physiotherapists, Registered Dietitians, and Therapy Assistants provide services in homes, long-term care facilities, and schools in the Greater Toronto Area to clients of all ages.

Our clients are diverse in age and culture, and our therapists have the training, sensitivity, and experience to meet their wide-ranging needs. We pride ourselves on a philosophy that balances clinical excellence with a concern for the person, and care for overall well-being: One to One Individualized Care.

**Summary**

The Manager of Health Care Operations and Risk Management will coordinate risk and privacy programs, as well as be responsible for operations duties that create an organized, efficient, and friendly work environment.

This is a dual role that will provide support to the therapists if they express risk and privacy concerns, as well as organize and coordinate office operations and procedures in order to ensure organizational effectiveness and efficiency. The role will combine risk management, office management, as well as administrative tasks, and work alongside senior leadership to successfully execute 1to1Rehab’s mission and strategy.

Risk and privacy concerns include administrative and clinical services. Support for the responsibilities is given by the Chief Executive Officer, Chief Operations Officer, Chief Clinical Officer, Chief Financial Officer, Director of Operations, Director of Quality, or Director of Risk.

**Responsibilities**

**Risk Management**
- Ensures the administration practices support the risk management program and privacy requirements.
- Navigates, solves, and reviews clinical and privacy risk occurrences, analyzes events, and makes recommendations to reduce and manage risk.
- Sets and follows 1to1 Rehab Privacy protocols. Complete privacy audits
- Completes risk reports for contracts including Ministry of Health and Ministry of Children, Community, and Social Services, and participates in the risk management and privacy initiatives of Home and Community Care Support Services and Children’s Treatment Centers
- Meets with clinical service providers regarding follow-up of significant risk events and sets improvement standards.
- Facilitates the development of best practices for clinical administration and the communication of rehabilitation standards and participates in quality management program initiatives and accreditation.
- Follows all risk management practices to reduce and prevent risk, and to support the health and safety of clients and families, caregivers and service providers, and office staff.
- Perform other related duties and ad hoc projects as assigned.

**Health Care Operations Management**
- Controls and manages PPE inventory. Tracks PPE (Personal Protective Equipment) manages therapists’ PPE requests and prepares PPE packages for therapists to pick up. Ensures all documentation related to PPE inventory records is complete, accurate, and filed correctly.
- Manages library sign-out tests that therapists use for assessments, following up with therapists to ensure they are returned in a timely manner.
- Main contact for maintenance, lease, and operational issues
- Resource allocation and sourcing activities to support Operations and Risk Management
- Maintains inventory of office supplies and ensures supplies are ordered and fully stocked. Organizes and maintains storage rooms ensuring supplies are easily accessible and identifiable.
- Ensures the office is clean, tidy, and presentable.
- Perform other related duties and ad hoc projects as assigned.

**Skills and Qualifications**
- 3-5 years experience in clinical operations or related risk role
- Knowledgeable in clinical risk management and standards for regulated health professionals
- Knowledgeable with privacy legislation and legislation related to the Regulated Health Professions Act
- Demonstrated knowledge and experience in administrative tasks and computer usage. Working knowledge of Microsoft Office (Excel, Word, PowerPoint).
- Experience in a medical /health office or an administrative role is an asset.
- Very strong attention to detail
- Ability to work independently, multitask and prioritize assignments.
- Strong relationship-building, organizational, and communication (both written and verbal) skills.
- Demonstrated professionalism with excellent interpersonal skills.

This job description is intended to convey the general nature and level of work performed by the employee within this role. It is not intended to be an exhaustive list of duties, responsibilities, and qualifications required of the employee(s) assigned to the position.

Please be advised that only qualified applicants will be contacted for an interview. Thank you for your interest in 1t

  • Nurse Practitioner, Community Health Clinic

    5 days ago

    Whitchurch-Stouffville, Canada Oak Valley Health Full time

    Overview 48_Advise Created with Sketch. Position summary The Nurse Practitioner (NP), Community Health Clinic, will provide comprehensive primary care services for unattached patients over the age of 6 months within our geographic area of the Ontario Health Team. 48_Talent Acquisition Created with Sketch. Who you are You encompass Oak Valley...

  • Provincial Operations Manager

    4 weeks ago

    Whitchurch-Stouffville, Canada Ontario SPCA and Humane Society Full time

    **Who We Are** The Ontario SPCA and Humane Society is a registered charity and has been operating for over 150 years. The Society provides care, comfort and compassion to animals in need in communities across Ontario; we value all animals and advocate to treat them with respect and kindness. We strive to keep pets and families together and do so through a...

  • Service Manager

    3 weeks ago

    Stouffville, Canada Groundworks Operations, LLC Full time

    Groundworks, formerly Clarke Basement Authority, is seeking a talented **Service Manager** to join their team in Stouffville, ON. The **Service Manager** plays a pivotal role in achieving the objectives of their branch's service department by cultivating and leading a dynamic team of Service Technicians. This leadership position is dedicated to the...

  • Shelter Health

    1 week ago

    Stouffville, Canada Ontario SPCA and Humane Society Full time

    **Who We Are** The Ontario SPCA and Humane Society is a registered charity, established in 1873. The Society and itsnetwork of communities facilitate and provide for province-wide leadership on matters relating to the prevention of cruelty to animals and the promotion of animal well-being. Offering a variety of mission-based programs, including...

  • Personal Support Worker

    4 weeks ago

    Stouffville, Canada RNS Health Care Services Inc. Full time

    **About the Role**: **SHIFT AVAILABLE: Full-time, Part-time, Casual available from 8am-4pm Mon to Fri + alt. weekends** The Personal Support Worker (PSW) provides personal support and homemaking services to clients and their families in the Stouffville and Ballantrae community. This role requires an individual with excellent communication skills and the...

  • Personal Support Worker

    3 weeks ago

    Stouffville, Canada RNS Health Care Services Inc. Full time

    **About the Role**: **SHIFT AVAILABLE: 8am-4pm Mon to Fri + weekends** The Personal Support Worker (PSW) provides personal support and homemaking services to clients and their families in the Stouffville and Ballantrae community. This role requires an individual with excellent communication skills and the ability to work independently. Care is provided in...

  • Personal Support Worker

    1 week ago

    Stouffville, Canada RNS Health Care Services Inc. Full time

    **About the Role**: **SHIFT AVAILABLE: Full-time, Part-time, Casual available from 8am-4pm Mon to Fri + alt. weekends** The Personal Support Worker (PSW) provides personal support and homemaking services to clients and their families in the Stouffville and Ballantrae community. This role requires an individual with excellent communication skills and the...

  • Animal Care Attendant

    3 weeks ago

    Stouffville, Canada Ontario SPCA and Humane Society Full time

    **Who We Are** The Ontario SPCA and Humane Society is a registered charity and has been operating for 150 years. The Society provides care, comfort and compassion to animals in need in communities across Ontario; we value all animals and advocate to treat them with respect and kindness. We strive to keep pets and families together and do so through a...

  • Operations Coordinator

    1 day ago

    Stouffville, Canada Ontario SPCA and Humane Society Full time

    **Who We Are** The Ontario SPCA and Humane Society is a registered charity and has been operating for 150 years. The Society provides care, comfort and compassion to animals in need in communities across Ontario; we value all animals and advocate to treat them with respect and kindness. We strive to keep pets and families together and do so through a...

  • Animal Centre Manager

    4 weeks ago

    Stouffville, Canada Ontario SPCA and Humane Society Full time

    **Who We Are** The Ontario SPCA and Humane Society is a registered charity and has been operating for 150 years. The Society provides care, comfort and compassion to animals in need in communities across Ontario; we value all animals and advocate to treat them with respect and kindness. We strive to keep pets and families together and do so through a...

  • Animal Centre Manager

    1 week ago

    Stouffville, Canada Ontario SPCA and Humane Society Full time

    **Who We Are** The Ontario SPCA and Humane Society is a registered charity and has been operating for 150 years. The Society provides care, comfort and compassion to animals in need in communities across Ontario; we value all animals and advocate to treat them with respect and kindness. We strive to keep pets and families together and do so through a...

  • Animal Care Attendant

    2 weeks ago

    Stouffville, Canada Ontario SPCA and Humane Society Full time

    **Who We Are** The Ontario SPCA and Humane Society is a registered charity and has been operating for 150 years. The Society provides care, comfort and compassion to animals in need in communities across Ontario; we value all animals and advocate to treat them with respect and kindness. We strive to keep pets and families together and do so through a...

  • Project Manager

    3 weeks ago

    Stouffville, Canada K-Line Group of Companies Full time

    Proudly awarded Platinum Standard as **one of Canada’s Best Managed Companies**, K-Line continues its quest to be the premier Canadian owned utilities solutions company. At K-Line, our core values of Safety, Quality, Integrity, Operational Excellence and Customer Satisfaction are the foundation of everything we do. We are a premier high voltage electrical...

  • Project Manager

    4 weeks ago

    Stouffville, Canada K-Line Group of Companies Full time

    Proudly awarded Platinum Standard in 2021 as **one of Canada’s Best Managed Companies**, K-Line continues its quest to be the premier Canadian owned utilities solutions company. At K-Line, our core values of Safety, Quality, Integrity, Operational Excellence and Customer Satisfaction are the foundation of everything we do. We are a premier high voltage...

  • Manager of Environmental Services

    3 weeks ago

    Stouffville, Canada Parkview Services for Seniors Full time

    Parkview Services for Seniors is comprised of three Ontario Non-Profit Corporations. Parkview Home is a 128-bed fully Accredited Long-Term Care Home. The Parkview Village Retirement Community Association of York Region is a 124-unit rental apartment building that provides independent living. The Parkview Village Cluster Homes for Seniors Association of York...

  • Health and Wellness Manager

    1 week ago

    Stouffville, Canada Verve Senior Living Full time

    Come join us and help make a difference in the lives of older adults! As employees at a Verve Senior Living Retirement Residence, our primary goal is to help each person, have a great day, every day! Our employees thrive on collaboration and have a passion for excellence, achieving multiple awards including the Order of Excellence in Quality, from Excellence...

  • Nurse Practitioner, Community Health Clinic

    5 days ago

    Whitchurch-Stouffville, Canada Oak Valley Health Full time

    Land acknowledgement: Oak Valley Health honours the traditional territory of the closest Indigenous communities, the Chippewas (chi-puh-waas) of Georgina Island and the Mississaugas of Scugog Island. The Haudenosaunee (Ho-de-no-shau-nee) and Anishinaabe (Ah-nish-in-ah-beh) have lived, worked and existed on this land from time immemorial. This...

  • Home Support Worker

    4 weeks ago

    Stouffville, Canada ParaMed Home Health Care Full time

    **Home Support Worker (HSW)** As a Home Support Worker, you will assist people in your community to live safely in their homes by supporting them with daily tasks and self-care activities. You will receive free and paid training in a 3 week in-class program designed to teach you the skills needed to work as a Home Support Worker. Upon graduation you will...

  • Animal Care Attendant

    2 weeks ago

    Stouffville, Canada Ontario SPCA and Humane Society Full time

    **Who We Are** The Ontario SPCA and Humane Society is a registered charity and has been operating for 150 years. The Society provides care, comfort and compassion to animals in need in communities across Ontario; we value all animals and advocate to treat them with respect and kindness. We strive to keep pets and families together and do so through a...

  • Animal Care Attendant

    2 weeks ago

    Stouffville, Canada Ontario SPCA and Humane Society Full time

    **Who We Are** The Ontario SPCA and Humane Society is a registered charity and has been operating for 150 years. The Society provides care, comfort and compassion to animals in need in communities across Ontario; we value all animals and advocate to treat them with respect and kindness. We strive to keep pets and families together and do so through a...