Homelessness Services Outreach Team Supervisor

2 weeks ago

Vancouver, Canada The City of Vancouver Full time

**Requisition ID**:42650

**Organization**

Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable and environmentally sustainable cities. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, reconciliation, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.

**Main Purpose and Function**
This position of Social Planner II in Homelessness Services is responsible for supervising the Homelessness Services Outreach team who provide direct support connecting people experiencing or are at risk of homelessness with income, housing and other supports and services. The position is also responsible for the development and coordination of a variety of projects, programs, plans, and strategies aimed at improving the lives of individuals experiencing homelessness and those at risk of homelessness. The position requires a range of professional and technical competencies. Please note that this position is an in-office position that works from our offices in the Downtown Eastside.

The position plays an important role in co-ordinating, planning and implementing a variety of programs and project work related to ending homelessness. This position brings expertise to a range of complex issues, including project management, data management, undertaking rigorous analytical and research activities to support critical decisions, projects, policies, plans, and strategies. The work requires significant collaboration and cooperation across City departments, the non-profit housing and homelessness services sector, the private sector and other external stakeholders, including senior levels of government.

The position reports to the Director of Homelessness Services. The incumbent will work across City departments, as well as external private and non-profit organizations, and senior government ministries such as BC Housing, Ministry of Social Development and Poverty Reduction, Vancouver Coastal Health.

**Specific Duties/Responsibilities**
- Prepares and manages the work program of the Homelessness Services team directly and ensures adherence to all City policies & procedures including hiring, financial management, occupational health & safety, performance and attendance management, coaching, training and development. The incumbent motivates, engages, and directs staff; provides coaching on a timely basis; develops goals and expectations, scheduling, and training and development for staff.
- Provides coordination, planning, and analysis related to the goal of ending homelessness. This includes using HIFIS, and other research and data collection and analysis tools.
- Ensures that complex technical matters are presented in a clear, accessible fashion to a variety of audiences, including Council, senior management and the public.
- Establishes collaborative working relationships with a wide range of internal departments (e.g. other Arts, Culture and Community Services divisions, Planning, Urban Design and Sustainability, Real Estate Services, Law, Finance, Engineering) and external stakeholders, such as community organizations, non-profit housing and homelessness services organizations, senior government agencies (e.g., BC Housing, Vancouver Coastal Health, and the Ministry of Social Development and Poverty Reduction) to influence, affect and deliver broad systems change to improve the lives of Vancouver residents experiencing homelessness.
- Writes reports, including complex Council reports; presenting complex material to staff, senior management, the public and City Council.
- Develops and leads collaboration and robust approaches to engagement and communication with internal and external partners on issues related to homelessness.
- Employs a continuous improvement approach to the delivery of data collection and management and analysis, utilizing a diverse range of quantitative and qualitative analytical techniques to develop effective programs and policies to respond to the needs of clients at risk of or experiencing homelessness
- Exercises strong interpersonal, public engagement and communications skills, as well as considerable judgement, professionalism, diplomacy, tact and discretion.
- Other duties/responsibilities as assigned.

**Minimum Qualification Requirements**
Education and Experience:

- A University degree in Social Sciences or related studies, preferably at the maters level combined with considerable experience in, and commitment to, addressing homelessness supplemented by supervisory experience, or an equivalen

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