Division Manager, Technical

1 week ago

Burnaby, Canada Metro Vancouver Full time

**Department**: Water Services
**Employee Group**:Exempt
**Location**: 4515 Central Boulevard, Burnaby
**Salary Range/ Wage Rate**: Management / Leadership, Level M4A ($161,794.85 - $190,355.78 annually)

**Our Water Services Department is seeking a Division Manager, Technical & Support Services who will lead a team that provides technical and engineering support services within Water Services Operations & Maintenance (O&M), and manages a complex system of engineering related analyses, research, planning, programming and projects for a range of matters such as dam operations, water source supply planning, transmission systems, industrial controls and communications.**

**The Division Manager will inspire and motivate their team of approximately 34 staff of engineers, technicians, industrial controls and communications technologists.**

**You are: practical and technical, and enjoy working in a fast-paced environment that delivers an essential service to the region every day and every hour of the year. You are a team-builder who consistently looks at ways to improve processes and mitigate operational risks.**

**The Division Manager, Technical & Support Services reports to the Director, Operations & Maintenance, Water Services.**

**This role**:

- Leads division responsible for providing technical and engineering support services within the Water Services Operations & Maintenance (O&M) function. Leads and manages complex system engineering related analyses, research, planning, programming and projects for a range of matters such as dam operations, water source supply planning, transmission systems, industrial controls and communications. Works strategically to optimize operations and address matters impacting the utility’s overall performance. Leads continuous improvement program using Lean Six Sigma process.
- Assume the role of Responsible Person for Dam Operations Engineering as per the Dam Safety Policy and be responsible for dam operating decisions as described in the Dam Safety Management System. Responsibility also includes ensuring that dam operations are carried out within allowable constraints (maximum allowable reservoir levels, drawdown and refill constraints, etc.) as determined by the Dam Safety Engineer, as per the Dam Safety Policy.
- Accountable for the Division’s budget preparation and reporting and ensures the appropriate allocation of resources within the approved budget. Monitors and controls spending and ensures the effective and efficient expenditure of allocated funds. Contributes to the preparation of long-range financial plans; develops and implements strategic initiatives; and guides staff on cost control.
- Leads and coordinates operations planning, analyses and decision support systems; quality control and assurance; information systems; and other centralized technical services for the division. Provides input for the development and implementation of procedures, programs and initiatives and ensure consistency with overall objectives. Provides input for the planning and implementation of proposed facility improvements, capital projects and the development of long-range infrastructure plans.
- Implements procedural changes due to factors such as demand, budget, system conditions, technology, and/or changes in regulatory requirements or customer service expectations. Ensures regulatory requirements, service levels and other performance criteria are continuously met and works closely with other Divisions within Water Services to support the investigation and remedy of issues.
- Adopts relevant state-of-the-art practices and technologies as appropriate and delivers system optimization projects. Ensures project components are optimally coordinated; ensures availability of dependencies; and coordinates work with adjacent projects and initiatives as required. Provides direction for the resolution of problems and prepares and delivers progress reports as required. Writes and reviews reports, technical memos and drawings and delivers presentations to various audiences.
- Responsible for supervising, directing and motivating staff and monitors performance towards division, department and corporate objectives. Ensures staff adhere to corporate and board policies and develops systems, policies and procedures for divisional activities. Leads, coaches, mentors and develops staff recognizing the importance of leadership, supervisory and technical training; develops and sustains a flexible workforce encouraging staff to pursue opportunities that complement their skills and experience.
- Leads change management and continuous improvement initiatives for the division related to organizational structure, divisional functions and work processes. Gathers and analyzes information on trends and internal and external factors affecting priorities; communicates changes to internal and external stakeholders.
- Works closely with the Director and Leadership team to develop strategic O&M initiatives to

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