Intake Worker

The EA / Intake Worker is responsible for providing reception and administrative support to the MD and counsellors; reports to the Accreditation Coordinator / Human Resources Officer.
- Coordinates and supports the operation of the reception area including greeting visitors and answering incoming calls and questions about treatment or clients, transferring calls to appropriate staff, as well as monitoring Sunday visits
- Provide basic information to the public and potential clients about our program and intake process
- Sorts and distributes incoming and outgoing invoices, mail, faxes, courier deliveries and copies; scans and faxes documents as required and places center supply requests
- Set up intake appointments with MD and treatment staff as required
- Promote a welcoming environment in the Reception area: greet visitors, welcome walk-in’s, identify immediate needs and refer as appropriate
- Provide administrative support services to MD and counsellors
- Assisting MD with policies and procedures, office management
- Input and manage data in program information collection systems as required
- Assist in preparing program materials as required
- Conduct intake for clients requesting treatment requiring 24/7 availability if necessary
- Initiate, process and manage administrative details for all Intakes and Discharges
- Financial custodian of client fees, invoices, arrears and supporting documentation
- Manage client contracts, fees and record payments
- Accurately record, filing and maintenance of confidential client information
- Work closely with the team to communicate information on the client
- Maintain follow-up and continuing care client records
- Update and maintain client files
- Coordinate and administer center payroll
- Participating team-member on various projects and committees e.g. Accreditation and Health and Safety
- Organize and support the work of office volunteers and college field placement students
- Organize and deliver orientation and arranging training sessions as required
- Human Resources - Employee contracts, files and letters
- Counselling Support for clients
- Qualifications:_
- Completion of high school or equivalency, some college, vocational or technical training
- Experience in Health and safety committee
- Experience working in the Human Resource field
- Experience working within a Medical Administration field
- Skills and experience in working with women, men, and youth in a health or social service environment
- First Aid and /CPR Level HCP
- Clean criminal record check
- Valid driver’s license
- Professional manner, ability to ensure client confidentiality and be non-judgemental
- Ability to maintain calm and balanced demeanor when faced with challenging behaviors; ability to de-escalate and problem-solve distressing situations
- Working effectively with materials and correspondences of a highly confidential nature
- Skills in office work and computer proficiency - Keyboarding 40-60 words per minute
- Above average written and verbal communication skills, attention to detail
- Above average organization, analytical and interpersonal skills, proficient office etiquette and phone mannerisms.
- English fluency, excellent team player, punctual, reliable and professional
- Ability to function well in a fast-paced environment
- Experience in Addictions and mental health
- Experience in Healthcare setting

**Job Types**: Full-time, Part-time, Permanent

**Salary**: $40,467.51-$54,984.67 per year

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Overtime
- Weekends as needed

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Aurora, ON L4G 1R1: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Administrative: 3 years (required)
- Addictions: 1 year (preferred)
- Office management: 3 years (preferred)

Work Location: In person