Warehouse-service Coordinator

2 weeks ago

Ottawa, Canada Liftow Limited Full time

**About Liftow**

Liftow is the largest Toyota Forklift dealership in North America, established in 1960. With Toyota being ranked #1 forklift in the world and our values, our mission at Liftow is to provide our clients with the most exceptional material handling equipment, products, training, and customer service in the industry. Liftow Canada operates full-service branches in ON, QC, NB, NS, NL and P.E.I.

**Liftow Offers**
- Competitive salary
- 3 weeks’ vacation
- Employer paid benefits such as: medical insurance, dental, vision, disability coverage, life insurance and more
- Paid Sick Days
- RRSP Match
- Advancement opportunities
- Extensive hands-on Training program
- A stable company with 60 years of business excellence

**Position Summary**

The Service Coordinator position is responsible for the day to day administrative duties for the service departments of the branch.

This position description is intended to capture the core responsibilities specific job tasks may vary slightly from branch to branch based on the organization structure and business needs of the area.

**Specific Accountabilities**
- Answer incoming calls and direct to appropriate departments
- Answer general customer questions and queries
- Prepare and review monthly PM report
- Update PM agreements
- Handle incoming service inquiries and dispatching of technicians to job sites
- Open service work order
- Sort daily time tickets
- Prepare time tickets for entry by calculating total time worked at each customer site, total daily hours worked by technician and identify LDI’S, emissions, PMs and additional work
- Input time ticket information
- Enter Technician’s weekly hours in Ceridian for payroll processing
- Verify work order for accuracy and close work order
- Create service invoices
- Service filing

Depending on Branch size this position may also include:

- Managing the rental process including taking calls, preparing contracts, arranging delivery of truck and input into financial systems

**Qualifications**

Education & Work Experience

High school completion or equivalent education proficiency and/or 1-2 years’ experience in an administrative office position.

**Competencies and Skills**
- Excellent verbal communications skills
- Planning and organizing skills
- Proficient with MS Excel
- Ability to handle multiple tasks, process large volumes, work well under pressure
- Customer service oriented and a team player

**Job Types**: Full-time, Permanent

**Salary**: From $55,000.00 per year

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Administrative: 2 years (preferred)
- Customer service: 3 years (preferred)

**Language**:

- English and French (preferred)

Work Location: One location

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