Service Coordinator

3 weeks ago

Ottawa, Canada Northern Dock Systems Inc. Full time

**Who are we?**
We are Northern Docks Systems, an industry leader in the sales, installation and service of industrial energy-efficient overhead doors and HVLS (high-volume low speed) fans. We have dedicated departments geared towards developing strategic and customized full-scale solutions to enhance safety, productivity, and efficiency for our customers across a wide variety of industries. NDS has been a trusted source for various companies across Canada since 2002. Our certifications, accreditations and memberships have helped us provide exceptional service.

**We are looking for a full-time permanent Service Coordinator to join our Ottawa Team.** The Service Coordinator is responsible for ensuring the accuracy and progress of work orders from scheduling through to completion. This includes but is not limited to being responsible for scheduling new service calls, scheduling return trips for repairs, or coordinating additional trips for sites that could not be properly completed upon initial assessment and is therefore in charge of the “Schedule Board”. The Service Coordinator will communicate with internal staff and external customers or sites to coordinate schedule times for work to take place and also for coordinating the completion of a work order within the estimated timeline and repair costs quoted; as well as maintaining Northern Dock Systems’ Service Department KPIs and measurables.

**What will you be doing?**
- Coordinating technicians for rescheduled and/or repair work orders
- Efficiently routing all service technicians for their day with emphasis on start and end locations
- Actively monitoring all technicians and their work orders for delays or disruptions to the planned schedule, and re-scheduling accordingly
- Reviewing all scheduled work orders for completion, accuracy, missing information as well as any noted problems that may require additional work or return trips
- Planning for and requesting any rental equipment required for service work orders, and subsequent call offs of the equipment
- Confirming with site contacts for all rescheduled and planned repair work, as well as informing customers of changes to initial schedule dates or delays
- Aiding technicians on site through coordination of additional resources as required for the successful completion of a work order
- Coordinating and following up on and freight and ETA’s for parts and new equipment orders.

**What skills, experience and education are we looking for?**
- 2 - 3 years of Customer Service, Coordination or Dispatching experience. Ability to multi-task and to work in a fast paced environment.
- Positive attitude and a willingness to learn additional tasks as assigned.
- Knowledge of CRM would be an asset.
- Strong communication and interpersonal skills
- Detail oriented with a Can Do attitude
- Strong problem solving abilities
- Ability to work independently and within a team environment

**Why should you grow with us?**
- Competitive Salary
- Bonus Pay
- Company matched RRSP Plan
- Comprehensive Benefits Plan
- Employee Assistance Program
- Dynamic work environment and culture
- Corporate perks and discounts year round

**Job Types**: Full-time, Permanent

**Salary**: From $52,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Ottawa, ON K1B 3W3: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Service Coordinator: 2 years (required)

Work Location: In person

  • Service Coordinator

    1 month ago

    Ottawa, Canada Comairco Full time

    **Ottawa, ON**: We’re looking for a **Service Coordinator** to join our team at our **Ottawa** branch! **Why work at Comairco?**: - Insurance program, telemedicine and employee assistance program; - Corporate events such as pizza dinners and Christmas parties; - Friendly, welcoming environment; - Salary based on experience; - Benefits. Reporting to the...

  • Service Coordinator

    1 month ago

    Ottawa, Canada Comairco Equipment Full time

    We're looking for a **Service Coordinator** to join our team at our **Ottawa** branch! **Why work at Comairco?** - Insurance program, telemedicine and employee assistance program; - Corporate events such as pizza dinners and Christmas parties; - Friendly, welcoming environment; - Salary based on experience; - Benefits. Reporting to the **Service Manager**,...

  • Service Coordinator

    1 month ago

    Ottawa, Canada Black & McDonald Limited Full time

    **BUILD YOUR CAREER AT BLACK & MCDONALD** With a solid foundation, anything is possible. Building something from nothing is in your blood, and it's in ours too. It's why we choose to do meaningful work that transforms the world we live in. Like you, we can't wait to get our hands on exciting, diverse projects that make a difference in our communities. We're...

  • Service Coordinator

    4 weeks ago

    Ottawa, Canada Kone Full time

    Founded in 1910, _ - KONE- is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions...

  • Coordinator, Service

    7 days ago

    Ottawa, Canada Caivan Development Corporation Full time

    Join the team at Caivan, where we're dedicated to providing extraordinary living experiences. As a **Service Coordinator**, you'll play a crucial role in ensuring our homeowners receive the highest level of service, contributing to their seamless and fulfilling living experience. **Why Caivan?** - Industry-leading wages - Benefits including Health, Dental,...

  • Service Agreement Coordinator

    4 weeks ago

    Ottawa, Canada GENREP LTD.LTÉE Full time

    ROLE DESCIPTION The Service Agreement Coordinator is responsible for quoting and administering Genrep’s service contracts. This role requires excellent communication and organizational skills, and the incumbent must be well-versed in generator service, quoting, contracts, and customer service. The objective of the role is to ensure that we have...

  • Service Coordinator

    4 weeks ago

    Ottawa, Canada Dilfo Mechanical Full time

    The Company DILFO is proud to be trusted by the Ontario construction community to deliver the best for our client’s needs. We design, install, and provide maintenance for HVAC, heating, cooling, refrigeration, and plumbing systems for large scale projects across different industries. Our team of skilled individuals shares a vision of building with...

  • Resource Coordinator

    4 weeks ago

    Ottawa, Canada Service Coordination For Persons With Special Need Full time

    **Date posted**: April 19, 2024 **Title**: Resource Coordinator **Bilingualism**:Essential - Fluently bilingual in both official languages **Status**:Permanent Full Time **Closing Date**:April 26, 2024 **Salary Range**:Level 4 - Fluently bilingual in both official languages **Primary Focus** Reporting directly to the Supervisor of Residential and...

  • Service Coordinator

    7 days ago

    Ottawa, Canada Stan's HVAC Systems Inc. Full time

    A family owned and operated HVAC company is looking for a full time Service Coordinator. QUALIFICATIONS - office experience - knowledge of the trades industry - ability to change gears and prioritize quickly, with a sense of urgency - works well under pressure - customer service - must be a team player - quick learner - detail orientated - organizational...

  • Legal Operations Specialist – Trademarks | Ottawa ON

    4 days ago

    Ottawa, Canada Payroll & Benefits Coordinator | Toronto ON Full time

    Our client is recruiting for a Specialist, Legal Operations with Trademark experience to join their Intellectual Property team. You will be a key member of a dynamic and innovative group of lawyers, clerks and legal support staff, providing the highest level of service to clients, while having the opportunity to cultivate your skills as part of our...

  • Resource Coordinator-csn

    1 week ago

    Ottawa, Canada Service Coordination For Persons With Special Need Full time

    **Date posted** April 15, 2024 **Title** Resource Coordinator - Complex Special Needs **Status** Permanent **Bilingualism** Essential - Fluently bilingual in both official languages **Closing Date** April 22, 2024 **Salary Range** Level 4 - $54,400 - $68,800 **Primary Focus**: Reporting directly to the Supervisor of Complex Special Needs, the...

  • Tenant Services Coordinator

    1 week ago

    Ottawa, Canada Senate of Canada Full time

    **About the Senate** The Senate plays a unique role in shaping our country’s democracy. As members of the upper house of Parliament, senators examine legislation, study public policy, champion causes and conduct interparliamentary diplomacy. As a workplace, the Senate is composed of dynamic people representing our nation’s diverse talents, backgrounds...

  • Service Coordinator

    1 month ago

    Ottawa, Canada The Minto Group Full time

    **SERVICE COORDINATOR **Ottawa, Ontario **Build your future at Minto! **Since 1955, we’ve been proudly building better places for people to live, work and play, one home and one relationship at a time. To us, it’s all about special moments — like the thrill of a new apartment, the pride in owning a first home, or a growing investment partnership. We...

  • Tenant Services Coordinator

    7 days ago

    Ottawa, Canada Parliament of Canada, Senate Full time

    Job ID: J1123-1063- Classification: SEN-08- Job Type: Determinate (6 months plus, Full-Time)- Location: Ottawa, Ontario- Minimum Salary: 80226/Year- Maximum Salary: 101507/Year- Closing Date: December 18, 2023**About the Senate**: The Senate plays a unique role in shaping our country’s democracy. As members of the upper house of Parliament, senators...

  • Tenant Services Coordinator

    1 month ago

    Ottawa, Canada Senate of Canada Full time

    About the Senate The Senate plays a unique role in shaping our country’s democracy. As members of the upper house of Parliament, senators examine legislation, study public policy, champion causes and conduct interparliamentary diplomacy. As a workplace, the Senate is composed of dynamic people representing our nation’s diverse talents, backgrounds and...

  • Quality Assurance Coordinator

    1 month ago

    Ottawa, Canada Service Coordination For Persons With Special Need Full time

    **Date posted** January 22, 2024 **Title** Quality Assurance Coordinator **Status** Permanent **Language** Bilingualism in both official languages is preferred **Salary Range** $ 51,425 - $65,038 **Closing Date** February 2, 2024 Service Coordination Support for People with Developmental Disabilities (SCS) is a not-for-profit bilingual...

  • Tenant Services Coordinator

    1 month ago

    Ottawa, Canada Parliament of Canada, Senate Full time

    Job ID: J0223-1230- Classification: SEN-08- Job Type: Indeterminate (Permanent) Full-Time- Location: Ottawa, Ontario- Minimum Salary: 76585/Year- Maximum Salary: 96900/Year- Closing Date: March 10, 2023**About the Senate**: The Senate plays a unique role in shaping our country’s democracy. As members of the upper house of Parliament, senators examine...

  • Coordinator: Intervention Services

    1 month ago

    Ottawa, Canada Ottawa Humane Society Full time

    **Job Purpose**: The Coordinator: Intervention Services is responsible for coordinating the flow of animals from intake to outcome, assessing and monitoring their emotional well-being, assisting where required to maintain the flow of animals and developing and coordinating placement and overseeing enrichment programs for Ottawa Humane Society (OHS)...

  • Coordinator: Intervention Services

    1 month ago

    Ottawa, Canada Ottawa Humane Society Full time

    The Coordinator: Intervention Services is responsible for coordinating the flow of animals from intake to outcome, assessing and monitoring their emotional well - being, assisting where required to maintain the flow of animals and developing and coordinating placement and overseeing enrichment programs for the Ottawa Humane Society (OHS) animals. We offer a...

  • Office Services Coordinator

    4 weeks ago

    Ottawa, Canada BentallGreenOak Full time

    **Office Services Coordinator** **Ottawa, Ontario** **Who We Are**: BentallGreenOak is a leading, global real estate investment management advisor and a globally-recognized provider of real estate services. BentallGreenOak serves the interests of more than 750 institutional clients with expertise in the asset management of office, industrial,...