Customer Service Representative

8 months ago

Sarnia, Canada Mainstreet Credit Union Limited Full time

**Are you a positive and motivated individual**

**looking to start a career in the Financial Services Industry?**

Are you driven to offer exceptional service? Is successful communication and building relationships your natural forte? Do you have an innate attention for detail, and a passion for listening and identifying the needs of your client? Do you get satisfaction in finding solutions to customer problems and enjoy helping people understand how to comfortably navigate electronic banking channels?
- We believe we have the best team in the business due to our leadership philosophy of excellence, and team development. If you’re a motivated individual whose value system aligns with ours and you are looking for a new opportunity at a cooperative organization where employees, clients, and our communities’ matter, we want to hear from you

**Mainstreet Credit Union is actively looking for a**

**Customer Service Representative (part-time)**

**to join our team**

**Main Functions of the Role**:

- The primary function of this role is to exceed the expectations of members by providing friendly, efficient, and courteous service and advice. Able to provide a range of services to members including responding to inquiries, analyzing needs, and assisting members to utilize the products or services which best meet those needs. This role is responsible for processing member transactions, updating accounts, looking for opportunities to uncover additional needs, and provide members the required information they require to resolve any issues they may be experiencing.

**Duties & Responsibilities**:

- Actively taking the time to understand our member’s needs, and providing prompt, courteous advice, and service with the goal of exceeding our member expectations.
- Effective use of our Contact Relationship Management (CRM) tool in support of the Advice-Based Model to recognize opportunities and make referrals to our advice staff.
- Provide members the information they require to make informed decisions about their transactional needs.
- Accurately process all member transactions to ensure consistently balancing and taking the time to promote alternative methods for members to self-serve where appropriate.
- Maintain appropriate cash limits and adhere to other risk management issues in accordance with credit union policy standards.
- Manage member concerns in a courteous, professional manner, and escalate where necessary.
- Actively support team, branch and credit union vision and mission with a positive and helpful attitude toward all team members
- Assist with other duties such as ATM balancing, night deposit, wire transfers, balancing of cheques and other end of day processes etc., as required.
- Taking the time to understand the products and services available to members.
- Post investment/lending transactions
- May be assigned to monitor and maintain treasury and ATM, ensuring cash on hand is adequate and within branch limits.
- May be required to fill in for other appropriate roles in the branch during temporary absences such as vacation.
- Provide assistance as required with various reports, checking and scanning of documentation.
- Perform other duties as assigned.

**Qualifications**:

- Demonstrated customer service skills
- Ability to listen for member needs and match with appropriate business solutions (cross selling)
- Friendly, enthusiastic attitude
- Commitment to continuous personal improvement
- Basic level computing skills
- Excellent communication skills
- Demonstrated propensity for thoroughness and accuracy

**Why Join Our Team?**
- At Mainstreet we believe in investing in you - whether it is our employees or our incredible members. At Mainstreet we are committed to providing exceptional service, advice and improving and making a difference in the lives of our members.

Mainstreet offers its employees:

- Work-life balance and flexible work arrangements
- Opportunities for training and advancement
- Generous salary, vacation and benefits (Mainstreet is a Living Wage employer)
- Opportunity to work at a values-based cooperative

**Our Values**:
**Personalized**: High quality personalized advice with flexible solutions.

**Supported**: Highly responsive through empowered professionals.

**Known**: Meaningful impact and connected to community.

**Easy**:Easy and in the way our members prefer.

Join Mainstreet Credit Union and be part of a workplace that values diversity, promotes equity, and fosters inclusion. We actively seek diverse perspectives, ensure equal opportunities for all, and cultivate a culture where every individual feels valued. Our commitment to continuous learning ensures an environment where everyone can thrive.

  • Customer Service Representative

    4 days ago

    Sarnia, Canada Ministry of Public and Business Service Delivery Full time

    At ServiceOntario, we are committed to providing the citizens of Ontario with fast, friendly and easy access to Ontario government information and servicesonline, in person and by phone. Our vision is to be recognized for meeting or exceeding customer expectations with our service, solutions, leadership and people - EVERY TIME. If you strive to provide...

  • Customer Service Representative

    3 months ago

    Sarnia, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    beBee Professionals in Sarnia is seeking a highly motivated Customer Service Representative to join our team. As a Cashier, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized checkout area.Key Responsibilities:Process customer purchases and handle cash, credit, and debit...

  • Customer Service Representative

    7 months ago

    Sarnia, Canada Motion Full time

    **SUMMARY**: Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. **JOB DUTIES**: - Responds to basic customer inquires regarding products, provides quotes, and handles order entry. - Influences Motion Industries' gross profit through negotiating the sale...

  • Customer Service Representative

    4 months ago

    Sarnia, Canada BMO Financial Group Full time

    435 Exmouth Street Sarnia Ontario,N7T 5P1 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Customer Service Representative

    4 months ago

    Sarnia, Canada BMO Financial Group Full time

    1362 Lambton Mall Rd, Unit 117 Sarnia Ontario,N7S 5A1 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...

  • Customer Service Representative

    3 weeks ago

    Sarnia, Canada Lifemark Health Group Full time

    **Customer Service Representative -** **pt Health - Sarnia Physiotherapy** **Permanent Part-Time with potential to Full-Time** **Location: 460 Christina Street North** **Sarnia, ON** Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of...

  • Customer Service Representative

    8 hours ago

    Sarnia, Canada Lifemark Health Group Full time

    **Customer Service Representative -** *** **pt Health Sarnia Physiotherapy** **Permanent Part-Time** **Location**: *** **460 Christina Street North** ***Sarnia**, Ontario** We are currently hiring for a Full-Time **Customer Service Representativ**e to support our Lifemark Physiotherapy Lasalle Boulevard, Sudbury and Val Caron clinic. **Why Lifemark?** -...

  • Customer Service Representative

    6 days ago

    Sarnia, Canada Motion LP Full time

    Hello, it's a new day and it's time to answer the call to elevate your career and make life accessible for all. **Our purpose is to make life accessible.** Our compassion and knowledge set us apart. With kindness and expertise, we support individuals by delivering the right mobility, accessibility, personal care, and daily living solutions. We believe that...

  • Customer Service Representative

    2 months ago

    Sarnia, Canada Royalty plumbing Full time

    Are you looking for a remote position? Do you have a passion for connecting with people? If so, Royalty Plumbing in Sarnia-Lambton Ontario is looking for a **full-time Customer Service Representative - CSR** to join our dedicated team. Our plumbing company provides this CSR position with a competitive pay ranging between **$18-$25** along with great...

  • Operations Customer Service Representative

    2 weeks ago

    Sarnia, Canada Intelcom Full time

    Ride the next mile with us! - Operations Customer Service Representative Why choose Intelcom and become one of our Operations Customer Service Representative? - You thrive on helping others and finding solid solutions to whatever comes up as you are assisting customers and drivers to ensure deliveries are completed on time - You enjoy a fast pace and being...

  • Customer Care Representative

    7 days ago

    Sarnia, Canada Ministry of Public and Business Service Delivery Full time

    At ServiceOntario, we are committed to providing the citizens of Ontario with fast, friendly and easy access to Ontario government information and servicesonline, in person and by phone. Our vision is to be recognized for meeting or exceeding customer expectations with our service, solutions, leadership and people - EVERY TIME. If you strive to provide...

  • Business Development Representative

    1 month ago

    Sarnia, Ontario, Canada Gordon Food Service Full time

    We are seeking a Business Development Representative to join our team at Gordon Food Service. This role will be based in the food service industry and involve handling order management, delivery coordination, and relationship development with customers in an assigned territory.Job SummaryThis is a sales position that requires a minimum of three years of...

  • Customer Service Representative

    7 hours ago

    Sarnia, Canada Best Buy Full time

    Are you passionate about working with people and technology? We are hiring immediately for a Customer Service Representative (Cashier), which we call an Omni-Channel Specialist at Best Buy. As a Customer Service Representative (Cashier), you will process our customers’ purchases, returns, trade-ins and more. No experience required, we will equip you with...

  • 2023 Summer Customer Service Representative

    2 days ago

    Sarnia, Canada LCBO Full time

    LCBO Location Address: 250 North Christina Street, Sarnia Job Posting Description: Summer Customer Service Representative **Salary**: $16.75/hour LI-Onsite Do you make an impact on the people you meet? Are you passionate about creating a meaningful customer experience? If this sounds familiar, then we’d love to have you on our team! At the LCBO,...

  • Customer Service Ambassador

    4 months ago

    Sarnia, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    Customer Service RepresentativeWe are seeking a skilled and dedicated Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Sarnia, Canada.Key Responsibilities:Respond to customer inquiries via phone, email, and chat, providing accurate and timely information.Resolve customer complaints in a professional...

  • Customer Service Associate

    3 weeks ago

    Sarnia, Ontario, Canada BMO Full time $33,850 - $44,000

    OverviewBMO is a leading financial institution that provides exceptional service to its customers. Our Customer Service Representatives play a crucial role in delivering an outstanding customer experience and achieving overall business objectives.SalaryThe estimated annual salary for this position is around $45,000-$60,000 based on location and industry...

  • Customer Service Representative

    4 months ago

    Sarnia, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    Job SummaryWe are seeking a skilled and friendly Cashier to join our team at beBee Professionals in Sarnia. As a Cashier, you will be responsible for managing customer transactions, providing excellent customer service, and maintaining a clean and organized checkout area.Key ResponsibilitiesProcess customer purchases and handle cash, credit, and debit...

  • Customer Service Representative

    1 week ago

    Sarnia, Canada BMO Financial Group Full time

    435 Exmouth Street Sarnia Ontario,N7T 5P1 Come join our Customer Service team on Exmouth Street for 12-18 hours per week! Come 'Grow the Good' with BMO! Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works...

  • Customer Service Representative

    2 weeks ago

    Sarnia, Canada BMO Financial Group Full time

    **Address**: 1362 Lambton Rd Mall, Unit 117 **Job Family Group**: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to...

  • Customer Service Representative

    7 months ago

    Sarnia, Canada BMO Financial Group Full time

    435 Exmouth Street Sarnia Ontario,N7T 5P1 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...