Adoptions Supervisor Casual

1 month ago

Winnipeg, Canada Winnipeg Humane Society Full time

**Winnipeg Humane Society - Job Posting #2024-4-11
**Date**:April 19th, 2024***

**Position Title**: Adoptions Supervisor - Casual
**Department**: Adoptions

**Reports to**: Manager, Adoptions

**Classification**: Union

**Rate**:$17.75/hr - $23.31/hr
**Hours**:Hours Vary Depending on Availability/Need (May get

called on Short notice)

**DAYS/TIMES OF SHIFTS COULD VARY/CHANGE**

**Start Date**:ASAP

**Closing Date for Applicants**: Open until filled

**Position Summary**:
The Adoption Supervisor has knowledge of all staff positions and provides training,

supervision, and direction for Adoptions department staff and volunteers, reviews

paperwork for accuracy and completeness, ensures partner program requirements are

met, communicates with partner vet clinics, and provides feedback on staff

performance to management. Reporting to the Manager Adoptions, the Adoptions

Supervisor ensures clients receive impeccable service, is the next-in-line for elevated

service concerns and is empowered to make decisions with regard to adoptions, fees,

and supplemental staffing.

**_Who we are: _**
- One of the oldest registered Non-Profit charities in Manitoba funded primarily by

donations and events.
- An innovative community service organization committed to protecting animals

from suffering, and to promoting their welfare and dignity.
- A team of generous partners, donors, hardworking volunteers and committed staff

united in the belief that every animal deserves dignity and love.
- One of the largest and more recognized animal shelter and welfare organizations in

Canada.
CSR 2023
- Always growing, changing, and adapting to meet the expectations of the

community and the needs of Winnipeg’s animal population.

**Accountabilities**

Directly accountable to the Manager of Adoptions.

**Standards of Performance**:

- Keeping the mission of the Winnipeg Humane Society in the forefront when

performing job duties; as well as when representing the WHS both inside and outside
of the shelter environment.
- Efficiency and exemplary customer service are demonstrated in the

accomplishment of assigned duties. High standards of customer service and
respect for all a must.
- Confidentiality is maintained on all matters pertaining to The WHS.
- Effective and professional communication with customers, fellow staff, and

volunteers on an ongoing basis. Respect for all is always maintained.
- Exemplary level of care provided to all animals in accordance with The Winnipeg

Humane Society’s mission, policies, and practices.
- Capacity to work effectively in a team environment. Tactful, supportive, and able to

modify interpersonal style and behaviour to work effectively with others.
- Demonstrate willingness and ability to operate within the confines of the protocols

and policies as set by the WHS.

**Education & Experience**
- Minimum of Grade 12 or equivalent required,
- More than six (6) months experience in customer service, retail and/or animal

handling will be given priority.
- An equivalent combination of education and experience will also be

considered.
**Knowledge & Skills**
- Excellent customer service skills a must; positive, pleasant attitude and good

interpersonal skills.
- Excellent communication skills, both oral and written.
- Good organizational skills with attention to detail.
- Ability to learn quickly and willingness to vaccinate, microchip, and perform

various treatment techniques once trained.

CSR 2023
- Ability to operate computers without assistance.

**Duties and Responsibilities**
- Directing and supervising adoption staff and volunteers, including satellite staff.
- Perform adoption consultations as needed; processing of adoptions as

necessary, including vaccinating and microchipping.
- Daily review of adoptions processed paperwork; ensuring Hill’s Science Diet

compliance is met, Petplan activations are done, and Welcome Home Program
information is delivered to veterinary clinics.
- Assists in training of new staff and volunteers.
- Ability to give direct, constructive feedback to staff in a timely, respectful

manner.
- Delegation of duties to staff to ensure smooth delivery of all services.
- Communicate promptly with Manager of Adoption
- Communicate effectively with all staff, volunteers and customers with exemplary

service skills.
- Ensuring all clients receive impeccable service.
- Delivering feedback to Manager regarding staff and service issues
- Outstanding team player, willingness to change and flex at a moment’s notice.
- Capable of on-the-spot decision making, even under pressure
- Able to independently problem solve.
- Other duties as assigned.

**Qualifications & Experience**

The following are mandatory qualifications for this role:

- Grade twelve education.
- Demonstrated experience in effective leadership.
- Driver’s license and clean driving record

**Knowledge & Skills**
- Computer literacy essential
- Exceptional customer service skills

**Personal Attributes**
- D

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