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Adoption Counsellor Casual

4 months ago

Winnipeg, Canada Winnipeg Humane Society Full time

**The Winnipeg Humane Society - Job Posting # 2024-4-1
**Date**:February 7th, 2024
**Position Title**: Adoption Counsellor, Casual
**Reports to**: Manager, Adoptions

**Rate**:$16.24/hr - $21.11/hr***
**Classification**: Union
**Hours**:Hours Vary Depending on Availability/Need (May get

called on Short notice)
**Days/Time of shifts could vary/change**

**Start Date**:ASAP

**Closing Date for Applicants**: Open until filled

**Position Summary**:
The Adoption Counsellor is responsible for all customer service duties with special

attention to encouraging adoptions and making successful matches between animals

and adopters. They are often the first point of contact for clients visiting The Winnipeg

Humane Society, and are responsible for greeting visitors, providing reception services,

clients accordingly. The Adoption Counsellor has frequent contact with all visitors, staff,

management, and volunteers, and should be professional and respectful to everyone

they encounter.

**_Who we are: _**
- One of the oldest registered Non-Profit charities in Manitoba funded primarily by

donations and events.
- An innovative community service organization committed to protecting animals

from suffering, and to promoting their welfare and dignity.
- A team of generous partners, donors, hardworking volunteers and committed staff

united in the belief that every animal deserves dignity and love.
- One of the largest and more recognized animal shelter and welfare organizations in

Canada.
- Always growing, changing, and adapting to meet the expectations of the

community and the needs of Winnipeg’s animal population.

**Duties and Responsibilities**:
1. Educate the public about our services and policies in a manner that is
respectful and informative.

2. Promptly and courteously greet clients and determine their service
requirements.

polite manner.

4. Process adoptions in their entirety and make sure animals go home with all
relevant items and medications.

5. Develop knowledge about the other services provided by the WHS and find
opportunities to match available services to interested clients.

6. Demonstrate proficiency with computers and accuracy with data entry.
7. Perform animal maintenance (clean-up) in kennels & rooms as required.
8. Participate in social media videos or photos to help promote adoptable

animals.

9. Keep all shared spaces organized and clean, especially the front desk.
10. Report to Adoptions Supervisors and follow their instructions.
11. Other duties as reasonably assigned

**Standards of Performance**:
1. Keeping the mission of the Winnipeg Humane Society in the forefront when
performing job duties; as well as when representing the WHS both inside and
outside of the shelter environment.

2. Efficiency and exemplary customer service are demonstrated in the
accomplishment of assigned duties. High standards of customer service and
respect for all are a must.

3. Confidentiality is maintained on all matters pertaining to The WHS.
4. Effective and professional communication with customers, fellow staff, and

volunteers on an ongoing basis. Respect for all is always maintained.
5. Exemplary level of care provided to all animals in accordance with The

Winnipeg Humane Society’s mission, policies, and practices.
6. Capacity to work effectively in a team environment. Tactful, supportive, and

able to modify interpersonal style and behaviour to work effectively with others.

**7. **Demonstrate willingness and ability to operate within the confines of the
protocols and policies as set by the WHS.

**Accountability**

Directly accountable to the Manager, Adoptions

**Education, Training & Experience**

1. Minimum of Grade 12 or equivalent required,
2. More than six (6) months of experience in customer service, retail, and/or animal

handling will be given priority.

3. An equivalent combination of education and experience will also be considered.

**Abilities, Skills & Knowledge**:
1. Excellent customer service skills are a must; positive, pleasant attitude and good
interpersonal skills.

2. Excellent communication skills, both oral and written.
3. Good organizational skills with attention to detail.
4. Ability to learn quickly and willingness to vaccinate, microchip, and perform various

treatment techniques once trained.

5. Ability to work with others as part of a team.
6. Ability to lift and haul heavy bags and boxes up to 50 pounds.
7. Ability and confidence to work with animals of all sizes and strengths, including large

and sometimes challenging dogs who are still working on becoming good canine
citizens.

8. Ability to operate computers without assistance.
9. Mature, ability to work independently and use good judgment to solve problems.
10. Ability to take direction from Adoption Supervisors, Managers and Directors.

**Exemplifies Winnipeg Humane Society’s Core Values**:

- We let empathy guide our commitment to animal welfare and approach to all

individual beings, people, and animals al