Electro-mechanical Remote Support Technician

3 weeks ago

Burnaby, Canada Cytiva Full time

Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At **Cytiva **you will be able to continuously improve yourself and us - working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40 countries, Cytiva is a place where every day is a learning opportunity - so you can grow your career and expand your skills in the long term.

Cytiva is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

**What you’ll do**:

- Take ownership of technical issues on customer systems, research, diagnose, troubleshoot and drive them through to resolution, possibly outside regular business hours
- Follow standard procedures for escalation of unresolved issues to the appropriate internal teams
- Identify problem areas and trends, then provide feedback and ideas for improvement
- Use the service tracking system to provide clear documentation of activities for each support activity with a high level of attention to detail
- Participate in creating and updating service documentation

**Who you are**:

- A post-secondary engineering degree, diploma or equivalent; specializing in electrical, mechanical, or mechatronics - equivalent experience will be considered
- Programming, mechanical and electrical problem solving skills
- Excellent verbal and written communication skills, working directly with customers with discretion
- Five or more years of experience in a technical support role

**It would be a plus if you also possess previous experience in**:

- Experience with computer networking, data acquisition and data historian
- Understanding of robotics, control systems, and machine operation with hands on experience
- Programming experience (PLC, Wonderware or FactoryTalk)

At Cytiva we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Cytiva can provide.

The salary range for this role is _$65,000-$80,000_. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and retirement benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

LI-AP1

LI-Remote

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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