Inside Salesperson

Reporting to the Business Centre Manager, the Inside Salesperson sells products, processes customer orders, provides pricing and/or technical information, and finds solutions to customer problems in a timely manner.

**MAIN RESPONSIBILITIES**:

- Answers calls promptly, and professionally, listens attentively to the customers, understands and fulfils their needs;
- Responds to the customer's inquiries in a timely manner;
- On some occasions, negotiates special prices and conditions with customers and/or vendors as per criteria established by his Manager;
- Takes necessary action to resolve customer service issues in a timely manner and follows-up and verifies commitments are met afterwards;
- Proactively suggests associated and/or alternate products as needed;
- Promotes focus product items to generate incremental sales; Quickly informs the appropriate person (Business Centre Manager, Outside Sales Representative) of customer feedback with regards to price, products, service, etc.;
- Maintains their technical knowledge up-to-date on various product lines and broaden system knowledge.

**REQUIREMENTS**:

- Minimum three (3) to five (5) years of industry experience preferable, or a combination of relevant professional training and experience;
- Good English communication skills written and spoken
- Demonstrated people skills;
- Excellent communication and organizational skills;
- Product knowledge;
- Must be customer service driven;
- Good knowledge of MS Office (Word, Excel, Outlook).

**Salary**: $45,000.00-$55,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

**Experience**:

- sales: 1 year (preferred)

Work Location: In person