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Service Advisor

4 weeks ago

Calgary, Canada Capital Chevrolet Buick GMC Inc Full time

Company:
Capital Chevrolet Buick GMC Inc

Are you an expert in automotive maintenance and repairs?

Do you enjoy interacting with customers?

Do you have a passion for the automotive industry?

If so, we have a Permanent Full-time position open for a professional like you. We are looking for a Service Advisor to join our team

As a Service Advisor, you will be the first point of contact for new and returning clients in the service area. Your role is crucial in diagnosing issues with the help of technicians, communicating potential solutions to customers, and assisting them in choosing the best course of action. You will bridge the gap between the Service Technicians and customers, ensuring a smooth and satisfactory service experience.

Job Responsibilities:

- Schedule, confirm, and prepare for customer appointments to ensure an excellent service experience.
- Meet or exceed sales goals and maintain high customer satisfaction.
- Greet customers warmly upon their arrival.
- Assess vehicle needs based on customer input, vehicle walk-arounds, inspections, and test drives.
- Use consultative selling techniques to help customers plan for their vehicle’s ongoing maintenance.
- Create transparent repair orders for customers, including cost and time estimates.
- Communicate regularly with technicians and parts associates to ensure timely completion of work.
- Keep customers informed about the status of their vehicle as per their preferred communication method.
- Follow up with customers post-service to ensure satisfaction.
- Acquire superior product knowledge to effectively assist customers.
- Provide an exceptional customer experience to foster loyalty.

Qualifications:

- Maintain an energetic, professional, and positive demeanor throughout the workday.
- Confidently interact with customers and staff from diverse backgrounds.
- Possess effective listening skills when communicating with guests.
- Have a strong desire to provide high-level customer service and be results-driven.
- Hold a valid Driver’s License with an acceptable driving record.
- Ability to set and achieve targeted goals.
- Demonstrated skills in communication, consultation, interpersonal relations, and organization.
- Prior sales experience is preferred but not mandatory.
- A valid driver’s license with a clean driving record is required.

If you are hardworking, passionate, and determined, Capital Chevrolet Buick GMC is the place for you Join us and make a difference in the automotive industry.

At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers’ lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth-driven organization.

Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location.

Capital Automotive Group believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process.