Manager, Technical Services

3 months ago

Brantford, Canada Copeland Full time

**Responsibilities**:
**Team Leadership**:

- Set clear objectives, provide guidance, and ensure the team's performance meets or exceeds expectations.
- Foster a collaborative and positive work environment that encourages innovation and growth.

**Service Delivery Management**:

- Oversee the end-to-end service delivery process, from requirements gathering to deployment and ongoing support.
- Monitor service level expectations and key performance indicators (KPIs) to ensure client satisfaction and operational excellence.
- Identify and implement process improvements to enhance efficiency and quality of service delivery.
- Provide insight to the rest of the business.

**Customer Engagement**:

- Establish and maintain strong relationships with clients, understanding their needs and providing tailored solutions.
- Collaborate with cross-functional teams, such as sales and project management, to ensure seamless delivery of services and alignment with client objectives.

**REQUIRED EDUCATION, EXPERIENCES & SKILLS**:

- Technical aptitude around refrigeration systems, electronics, and controls (C.E.T., Licensed Ref./ A/C Mechanic/Apprentice or similar related Industry Experience with a Ref/AC/ OEM or Wholesale Supplier
- Travel required at 20% (1 day a week visiting a customer)
- Valid driver’s license and reliable transportation required
- Excellent leadership and people management skills, with the ability to inspire and motivate a team
- Ability to work collaboratively with cross-functional teams and manage multiple priorities
- Self-starter with a willingness to learn
- Strong customer relationship management and communication skills.
- Analytical mindset and problem-solving abilities to drive process improvements and overcome challenges
- Legal authorization to work in Canada and travel to the United States

**PREFERRED EDUCATION, EXPERIENCES & SKILLS**
- Project management experience
- Bilingual (French/English)

**Our Commitment to Our People**

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to bring this purpose to life while competing and leading in a global economy. Our training programs focus on end-to-end development, from onboarding through senior leadership.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, defined contribution pension plan, tuition reimbursement, and more. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Our success is measured by the positive impact we make on people, our communities, and the world through our unwavering focus on environmental, social, and regulatory progress. Learn more about us

**Our Commitment to Diversity, Equity & Inclusion**

At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live.

**Equal Opportunity Employer**

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

**About Copeland**

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Every day, our global workforce fulfills our unified purpose and lives out the values we hold close as an organization: Integrity, Safety and Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation.

O

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