Team Manager

2 weeks ago

Vancouver, Canada Maison Valentino Full time

**Location**:
Vancouver, CA

ID: 8979

WHY WORK FOR VALENTINO

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

WHAT WE BELIEVE IN

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

WHO ARE WE LOOKING FOR

A Team Leader for our new Concession Boutique opening this summer in Holt Renfrew. The Teamlead will be responsible to execute the business strategy by supporting management to the continuous development of client engagement and connection. Ensure the budget and targets are achieved through the team. They will be a key player to drive strategic performance and store KPI’s. This role has a base salary and comission.

**Key Responsibilities**:
**Team Leadership**:
Point of reference for the client advisors on Valentino policies and procedures
Continuously focus client advisors to smoothly transition from transactions to relationship building emphasizing proactive engagement, increase distant sales engagement, Empathy (listening to clients)
Support store management with assigning responsibilities to the team
Reflect the corporate image in terms of standing and ensure that the team is aware of these standards.
Promote a positive and professional team environment that fosters trust, integrity and excellent performance standards, product handling standards, leading by example.
Ensure the proper onboarding and training of new hires
Liaise with Store Manager/Director in order to delegate tasks and responsibilities to other team members
Partner with Store Manager and Corporate Partners on specific tasks / projects (CRM calling campaign, action plan on cross selling, prospect registration and follow-up, action plan on achieving KPI’s)
Ensure regular and effective cascading of company contents through: morning briefings, products and CRM trainings

**Client Centric Activities**:
Responsible for client experience in store, offer an exceptional Client Experience by ensuring excellent Client Journey standards.
Coach team to maximize every chance to connect and convert, retain new clients and reactivate lost clients; constantly up-to-date regarding store sales progress positively communicate it to team
Ensure the proper execution of CRM activities for the achievement of retention, upgrading and prospects conversion targets.
Ensure continuous communication and progress on performance KPI’s as assigned.
Ensure the inclusion of digital tools and assets in the client journey and in the clienteling routine and foster sales in partnership.
Listen and communicates feedback of clients by highlighting all relevant information to Store Manager/Director and corporate partners.
Assist client advisors and/or personally manages VIP and Top Spender Clients.
Manages all delicate situations regarding sales activities or after sales (boutique returns, end of season, customer returns, repairs, complaints).

**Merchandise**:
Adheres and ensures the loss and prevention policies and guidelines set by the HQ and corporate in regards to safety of the team and products, store image and operations.
Communicate effective and in a timely manner with Store Manager/Director and buying team in order to guarantee stock provision and the proper mix.
Liaise with in store operations team to ensure organization and systems are in place and maintained for smooth client experience
Ensures all the necessary measures for the safety of valuable products, materials and furnishings in both sales floor and stockroom.
Manage end of season returns and product transfers.
Supervise regular cycle counts, inventory management as required and promptly communicates all information regarding stock to the sales team.
Promptly communicate to the Store Manager/Director information and needs regarding all products of the department in order to prevent any problems.
Ensure visual criteria and verify guidelines execution in store.

**Operations**:
Where an Ops HC is not present takes an active part to the execution of operational tasks (including shipping/receiving)
Ensure administration and operations procedures are properly followed, lead by example
Manage cash and payment systems and safety of goods in accordance with Company procedures and policies.

**Requirements**:
Min 5 years of experience in luxury retail industry
Proven track record in sales and/or team development
Excellent knowledge in product and client journey
Strong business acumen, understanding of store and team performance and KPI’s
Has positive and effective team management skills, motivates team
Must be a team player
Excellent organizational and follow up and time management skills
Demonstrates confidence and ability to develop relationships with clients, tea

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