Warehouse Team Lead

6 months ago

Langford, Canada Trail Appliances Ltd. Full time

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 11 showrooms, a Clearance Centre, and offices in Richmond and Annacis Island. Join our team of trailblazers

Reporting to the Warehouse Supervisor, this individual is responsible for leading the team to deliver excellent customer service consistent with Trail Appliances expectations by driving the overall improvement of all warehouse duties, customer service, techniques and objectives.

**As a Warehouse Team Lead you will**:

- Provide leadership and support to your team, ensuring team and business goals are widely communicated and understood
- Demonstrate you are a strong team player by collaborating with your peers to promote positive relationships which deliver excellent results
- Create an environment oriented to trust, open communication, creative thinking and cohesive team effort
- Facilitate problem solving and collaboration
- Intervene when necessary to aid the group in resolving issues
- Coach and help develop team members
- Ensuring Health and Safety compliance is maintained at all times, addressing any potential risks immediately
- Escalate issues which cannot be resolved by the team
- Other duties as assigned

**We hope you are passionate about**:

- Teamwork You are a team player who is able to work independently with limited supervision
- Customer Service You are a people person and can be the liaison for the customer
- Leadership You live and breathe the company values and Mission statement, serving as an example to the entire team.

**The experience we need**:

- Minimum 2 years warehouse experience (leading a team of 5 or more individuals)
- Stand-up/Sit-down counter balance experience and certification. Carton Clamp operation desired.
- Experience with Reach Truck operation
- Knowledge of reverse logistics would be an asset
- Minimum Grade 12 Education
- Excellent verbal, written and interpersonal communication skills
- Detail oriented with excellent analytical and problem solving skills in regards to customer service, including the ability to deal with situations where information is difficult to obtain, complex or ambiguous
- Ability to establish priorities, work and think independently and in a team-setting, handle multiple ongoing issues and achieve objectives without direct supervision
- Proficiency in MS Word, Excel and Outlook.

**What can you expect.**:

- Competitive wages
- Benefits after 90 days
- A fantastic Team Environment

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?

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