Warehouse & Returns Administrator (D24)

6 days ago

Langford, Canada Trail Appliances Ltd. Full time

**We have everything we need to inspire our customers. Except you.**

Are you someone who loves being on the move, enjoys tackling challenges, and takes pride in delivering smiles with every package? If so, Trail Appliances has the perfect opportunity for you We're on the hunt for enthusiastic Delivery Assistants to be the heroes in our mission to provide top-notch customer service from the point of sale to our customers’ homes. At Trail Appliances, we don't just deliver products; we deliver experiences. Our assistants are the best in the industry, and our stellar customer satisfaction record proves it Join us and become part of a team where happy customers mean happy days for our staff. If you're ready to hit the road and make a difference, Trail Appliances is the place for you

**Compensation and Schedule**:

- Starting at $ 22.65 per hour
- Guaranteed yearly wage progression
- Scheduled from Tuesday to Saturday 8:30 am start until 5 pm

**As a Warehouse & Returns Administrator, you will**:

- Identify, label and file daily returns data in EOD report (End-Of-Day).
- Daily morning walk with related departments (sales) to define the disposition of product (i.e. to be sold in clearance, to be returned to supplier, to be repaired, etc).
- Move the returned product to the designated disposition area.
- Submit returns in suppliers’ portals to get RA’s (RA-Return Approval) as per their policies, weekly follow ups for unresolved cases are necessary.
- Work with Reverse Logistics Team in Annacis about RAs approval and coordinate shipping to suppliers, make sure packaging/wrapping is adequate.
- Maintain records appropriately (scan and physical per case, including shipping docs).
- Bi-weekly cycle counting of returns inventory to reduce financial impact.
- Maintain a clean and organized work environment, ensuring that workspaces, equipment, and common areas are kept tidy and free from clutter.
- Receive and print Customer/Installer pick up paperwork.
- Pick and stage products to be picked up in the designated area.
- Obtain Customers/Suppliers signatures at pickup and scan paperwork back to Admin Area.
- Perform all other warehouse duties as assigned (i.e. cycle counting, sanitation)

**To be successful in this role, you should have**:

- Proficiency in the Microsoft Office programs.
- Intermediate Excel skills and/or other data and analytic tools.
- Superior customer service and relationship management skills.
- Ablility to prioritize work activities effectively.
- Ability to quickly learn new systems and processes.
- Excellent organizational skills and attention to detail.
- Good communication skills in English (both written and verbal).
- Open mind attitude and be willing to continuously learn.
- You must be legally eligible to work in Canada with a minimum of a valid work permit.

**Bonus point if you have**:

- Admin experience
- Warehouse experience, wrapping, tagging, and dollying items.
- Forklift use certification.
- Experience with ERP systems and Zendesk would be an asset.

**We hope you are passionate about**:

- Actively facilitating change and improvement within the department
- Working with others to achieve individual and shared team goals
- Working through tight deadlines while change is a constant

**Work Environment**:

- Dynamic and fast-paced environment
- No travel required.

**Why join Trail**:

- Competitive salary
- Extended Health Benefits
- PPE Allowance
- Generous employee discounts
- Career Development Opportunities
- Employee Recognition Program
- Company events
- Paid Volunteer
- Fun and dynamic work environment where your strengths and personality shine

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, and 4 offices in the Lower Mainland. Join our team of trailblazers

**Our core values**:

- Integrity - We do what’s right, even when no one is looking.
- Improvement - We do it well. Then we do it better.
- Caring - We put ourselves in others’ shoes.
- Authenticity - We like people, not pretense.
- Determination - We kick down walls.

INDHPN

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