Licensing Officer

3 weeks ago

Edmonton, Canada Alberta Insurance Council Full time

Alberta Insurance Council (AIC) is the regulatory body for the Insurance Industry. We are in search of two contract Licensing Officers to join our team.
- **Duties**_
- **Certificat**_**ion**
- Following Industry Councils’ directives, and the Team’s policies and policies and procedures, assists new and current agents and adjusters with the certification and education processes.
- Ensures all certification prerequisites are fulfilled satisfactorily, including qualification criteria, security clearances, bankruptcy disclosures, continuing education completion, and errors and omissions insurance coverage.
- Verify proper registration of corporations in Alberta.
- Efficiently processes transfers and terminations of agents’ and adjusters’ certificates within established timelines.
- Provides trouble-shooting support to stakeholders.
- Provide Canadian Insurance Participant Registry support: responding to and addressing queries from examination registrants and licensing applicants.
- Provides back-up support for examination preparation and examinees. This support extends to examinations conducted in Edmonton, Calgary and external examination centers and includes scoring examinations and recording results.
- Actively participate in ongoing systems testing activities for all newly developed license functionalities.
- Review existing processes and systems functions, providing feedback for improvements to the appropriate individual or team.
- Responds to certification and continuing education queries. Explain legislated certification requirements to stakeholders.
- Refers non-routine and decisions outside scope of authority to the Director of Licensing.
- Completes role maintaining confidentiality of stakeholder information.
- Perform all other duties assigned by the Director of Licensing to support AIC in achieving its objectives.
- **Education and Experience**_
- High school diploma or equivalent.
- Three years of customer service experience in an office environment is an asset.
- A business college qualification will be an asset e.g., Office Administration Diploma or Certification.
- **Attributes & Skills**_
- Service-oriented, able to work effectively with stakeholders, examiners, licensing bodies and colleagues.
- Skilled at clear and tactful communication to all parties, verbally and written.
- Professional with a common-sense approach to situations and the people you interact with, able to handle and de-escalate demanding situations.
- Handles information in a discrete and trustworthy manner, ensuring that it remains secure and protected from unauthorised access, disclosure or use.
- Able to handle peak workload situations e.g. annual renewal periods, high call volume or license requests.
- High attention to detail, ensuring precise certification processes to prevent unqualified individuals from certification errors, minimizing compliance officer workload, and safeguarding agents' and adjusters' livelihoods.
- Maintains current knowledge of legislative and Council policy updates for certification and education.
- Effective time management and organization skills, with demonstrated ability to set priorities and meet deadlines.
- Working effectively with little or no supervision and frequent interruptions.
- Experienced with Office Suite, internet and external company portals.

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: $24.00-$31.00 per hour

Flexible Language Requirement:

- French not required

Application question(s):

- I understand this is a 1 year contract position. Please note: If this question is not answered you may be automatically rejected.

**Experience**:

- licensing approval: 2 years (preferred)
- office based customer service: 2 years (preferred)

Ability to Commute:

- Edmonton, AB T5J 3S4 (required)

Work Location: In person

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