B2b Saas Account Manager

2 weeks ago

Toronto, Canada Scoop Robotix Full time

Scoop Robotix Inc. is looking for a tech-savvy, detail-oriented_ **B2B SaaS Account Manager **_to join our team. In this role you will gain detailed knowledge of our Scoop® mobile-work Process Management and Automation platform (mPMA) and GLOO integration Platform. You will also develop an in-depth understanding of the Renewable Infrastructure market (our target market) and develop a working knowledge of the challenges and pain points our customers experience. You will be a leader and Scoop advocate who will develop relationships with our customers that will drive continued engagement to ensure that you are standing side by side with our customers to collaborate and resolve any challenges or pain points. Scoop Robotix is a rapidly expanding organization at the intersection of growing SaaS and renewable industries. As such this position offers multiple avenues towards skills development and leadership opportunities.

**Qualifications and Skills**
- Technically savvy, comfortable with a variety of business SaaS tools with a strong appetite for continuous learning.
- A Bachelor’s degree or equivalent in computer science, engineering or equivalent technical field is preferred.
- +5 years’ experience in a SaaS Customer Success Account Management role.
- A proven track record with clear examples of success leading a technical SaaS product account management (CRM, ERP, PM platforms) including live product training.
- Expertise at facilitating an account management review with multiple stakeholders including technical execution level stakeholders (PMs, Admins, Ops managers) and executive leaders (C-Suite, VP of Ops, Owner/Operator).
- Proven examples of improving a current account management process to reduce churn and increase engagement and usage from existing customers.
- Can demonstrate examples of leveraging automation tools to create a communication program/campaign to re-engage existing customers.
- Ability to concisely communicate product value on the phone and in written formats. Must be comfortable facilitating effective customer discovery and qualification meetings.
- Excellent live presentation skills with an excitement and drive to facilitate multiple customer meetings, demos and negotiations on a daily basis.
- Excellent problem solving, project management, analytical thinking skills.
- Can-do, positive and energetic attitude.
- Bonus: Experience with marketing automation tools to enhance and support the account management program.
- Bonus: Experience recording short demo videos to enhance and support the customer engagement process.

**Responsibilities**
- Focus on supporting our growing community of customers after they have completed initial Onboarding and Launch.
- Regularly analyze customer accounts, identify improvement opportunities and outreach to propose and implement such improvements.
- Handle all outreach and communication related to account renewals, upgrades, downgrades and cancellations.
- Lead and facilitate meetings with a variety of stakeholders from field technicians and project managers to senior executives and C-suite leaders.
- Accountability for the account usage, activity level and churn/growth metrics of customers.
- Working closely with Marketing, design and implement regular customer communication including newsletters, customer training workshops & webinars with the aim of increasing awareness, engagement, usage, and adoption across the customer base.
- Develop important and leading relationships with our customers by translating user challenges and opportunities into unique business value, creating opportunities to both establish and expand our cooperation.
- Drive prioritization of business requirements and roadmap.

**Instructions to apply**

**Benefits**:

- Dental care
- Extended health care
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- solution configuration: 3 years (preferred)
- presentation and negotiation: 3 years (preferred)
- managing B2B SaaS accounts with technical execution: 3 years (preferred)

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