Retail Store Manager

4 weeks ago

Gloucester, Canada Moores Full time

**Reports to Regional Manager**:
As a Store Manager you are expected to lead your store team to achieve sales performance expectations through active coaching, development of a team selling environment, and operational excellence. This includes recruiting, hiring, and training a store team to achieve an exceptional customer experience.
**To be successful in this role the role you will**:

- Inspire store team to achieve their best performance
- Execute to maximize growth and potential
- Create an engaged and inclusive store environment
- Elevate the customer experience through operational excellence
- Exceed customer expectations in all interactions

**Leadership**:

- leads store staff in meeting sales, service, and operational expectations.
- Sets clear performance expectations and makes sure store team is trained in sales, customer service, and operations to meet company standard.
- Models company values and leads by example as an active coach.
- Communicates priorities and sales driving information effectively to ensure store staff is equipped to maximize business opportunities.
- Guides team to identify, recommend and implement changes to improve productivity.
- Takes the lead role in recruiting for store and embraces diversity by creating an inclusive store environment.

**Performance**:

- Achieves store business plans, including sales, customer service and operational goals.
- Develops game plans and follows up on execution to maximize sales and drive consistent performance results.
- Partners and presents opportunities with fact-based information and recommendations while leveraging data (store reports) to make the right decisions.
- Participates in driving business outreach opportunities and communicates leads to Multi-Unit Manager and Business Outreach team.
- Identifies performance opportunities and partners with Regional Manager to develop a plan to address and manage issues effectively.

**Operational Excellence**:

- Ensures store schedule accuracy to ensure proper staffing to effectively execute initiatives, Ship-from-Store, operational tasks and maintains proper sales coverage to deliver on the customer promise.
- Ensures store staff is trained on all internal operational functions.
- Stays informed on corporate communication, directives, initiatives, policies, and procedures.
- Implements store programs to increase efficiencies in sales, service, operations, and branding.

**Workplace**:

- Create an engaged and inclusive store environment where opinions and contributions are recognized and valued.
- Create a culture of learning and development, ensuring training tools are leveraged.
- Serves as a role model to all store team members and provide enthusiastic motivational leadership.
- Creates a steady pipeline of external talent through recruitment.
- Holds regular store meetings ensuring all store team members are up to date with all company directives.

**Customer Experience**:

- Ensures store team is trained on the customer service expectations and creates an exceptional customer experience.
- Leads store team to exceed customer expectations and achieve a high Net Promoter Score (NPS).
- Leverages all customer feedback to take appropriate actions and prevent or resolve customer concerns.
- Ensures the store is visually set to brand standards and marketing initiatives are executed per company direction.

**Qualifications**:

- Minimum 3-years’ experience leading, managing, and developing retail teams.
- Creative individual who demonstrates good judgement and is tuned into the pulse of the business.
- Self-motivated, results oriented, strategic thinker.
- Strong organizational and leadership skills.
- Excellent written and verbal communication skills.
- Demonstrates active listening and problem-solving skills.
- Proven ability to train and develop high performing store teams.
- Ability to operate a computer and POS System.

**Physical and Mental Requirements**:

- Interpret, follow, and execute detailed instructions.
- Learn, apply, and retain Company policies and procedures; merchandise and selling information.
- Solve employee and customer problems containing numerous variables and be able to relay sensitive or complex information and obtain consensus from diverse groups.
- Communicate clearly and professionally all written and verbal instructions with coworkers and customers.
- Thrive in a fast-paced and competitive team sales environment.
- Read, count, and write to accurately complete documentation and inventory.
- Carry out simple addition, subtraction, multiplication, and division or be able to perform these with a calculator.
- Bend down and squat to locate and pick up merchandise located at ground level and to assist customers with putting on shoes; bend down and crouch to mark pants for alterations. Climb a ladder to reach merchandise and or supplies located above shoulder level.
- Lift arms and reach over the head to hang or take merchandise off racks or place on customer.
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