Director, Patient Care Quality Office

3 weeks ago

Vancouver, Canada Providence Healthcare Full time

Article Flag: Mandatory Vaccination Please Note:
As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Order and the Health Sector Order), as of October 26, 2021, all employees working for Providence Health Care must be fully vaccinated against COVID-19. Proof of vaccination status will be required.

Summary:

- **The start date of this position may be negotiated.**

Within the context of a patient and family centered model of care and, in accordance with the Mission, Vision and Values, and strategic directions of Providence Health Care, promotes a safe, respectful, and civil working environment for patients, residents, families, visitors and staff.

Reporting to the Vice President, Quality and Safety, the Director, Patient Care Quality Office (PCQO) oversees and leads the planning, development, implementation, and evaluation for an organization-wide patient relations system in keeping with the Mission, Vision, Values, and strategic directions of Providence Health Care (PHC). The Director is responsible for a diverse and complex corporate portfolio, including participation and support in policy and decision-making for a variety of departmental, hospital, organizational, and regional initiatives.

The Director acts on behalf of the organization in dealing with issues raised by patients, residents, families, physicians, and staff from within PHC and from other facilities, organizations, and services. The Director also establishes systems to support systematic and continuous improvement-related issues, processes, and practices at PHC.

Providence Health Care is committed to the process of Truth and Reconciliation with Indigenous Peoples in BC. The Director is responsible for supporting the commitment to cultural humility and and to further the organization’s ongoing and collective work in support of Indigenous Peoples’ experiences of culturally safe and appropriate health care services.

Position has corporate and regional responsibilities. Excellent judgment and conflict resolution skills are required to manage diverse and complex issues. Culturally appropriate and respectful communication skills are required to negotiate with different parties in order to arrive at consensus.

Projects taken on by the Director will be hospital or organization-wide in their scope and impact service delivery throughout the organization. The Director will work with Communications and Public Affairs, Risk Management, Finance, Program Directors, Physician Program Directors, and others in resolution of complex system issues.

Qualifications / Skills and Education:
Education, Training and Experience

Master’s degree in health-related field plus a minimum of ten (10) years recent related experience in patient relations and conflict resolution management including leadership experience in a health care environment or an equivalent combination of education, training, and experience. Experience in human resource management is an asset.

Skills and Abilities
- Demonstrated knowledge of pertinent laws and legislation, including the Patient Care Quality Review Board, the Freedom of Information and Protection of Privacy Act and the Residents' Bill of Rights.
- Demonstrated knowledge of health care disciplines and their role in patient care.
- Demonstrated facilitation skills.
- Demonstrated excellent leadership, creativity, project management and organizational skills and the ability to outline recommendations to senior levels.
- Demonstrated ability to identify and analyze situations and problems such that viable solutions can be found.
- Demonstrated ability to approach tasks and problems such that total systems and strategies are considered.
- Demonstrated ability to communicate effectively both verbally and in writing such that messages are understood. Demonstrated understanding of the essence and subtleties of the communication and the intended audience.
- Demonstrated ability to work under pressure.
- Demonstrated ability to maintain and refine priorities in a complex and varied environment.
- Demonstrated commitment to change and process management.

Demonstrated ability to respond to the health care needs of the public and community partners.
- Demonstrated ability to seek partnership opportunities and actively promotes positive relations.
- Demonstrated awareness of the interdependence between organizational systems and its participants and the ability to consider the whole in the formulation of solutions.
- Demonstrated ability to plan and establish a course of action for self and others that are results oriented.
- Demonstrated computer skills necessary to understand and utilize information systems and operate word processing, spreadsheets, and database technology.
- Physical ability to perform the skills of the job.

Duties and Responsibilities:
1. Oversees and coordinates a complex service by liaising with patients, residents and families and the organization and community by

  • Patient Care Quality Officer

    1 month ago

    Vancouver, Canada PHSA Full time

    **Patient Care Quality Officer** PHSA Corporate Vancouver, BC The Patient Care Quality Officer for Provincial Health Services Authority (PHSA) provides leadership and consultation in the identification, management, resolution and education of patient/client issues, and works in collaboration with key stakeholders to facilitate resolution of complaints....

  • Patient Care Quality Officer

    1 month ago

    Vancouver, BC, Canada Fraser Health Full time

    Salary range The salary range for this position is CAD $37.01 - $53.20 / hour Why Fraser Health? Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our...

  • Quality Assurance Consultant

    1 month ago

    Vancouver, Canada BC Patient Safety & Quality Council Full time

    **Organization**: BC College of Nurses and Midwives (BCCNM) **Location**: Hybrid (a combination of in-office and remote work) **What you’ll be doing**: The Quality Assurance Consultant (QAC) functions as a consultant, guide, coach, liaison, facilitator and researcher for the BC College of Nurses and Midwives (BCCNM) registrant quality assurance (QA)...

  • Regional Director, Quality and Patient Safety

    3 weeks ago

    Vancouver, Canada Vancouver Coastal Health Full time

    Salary The salary range for this position is CAD $65.57/Hr. - CAD $94.25/Hr. Job Summary Come work as a Regional Director, Quality and Patient Safety with Vancouver Coastal Health (VCH)! Vancouver Coastal Health is seeking a Regional Director of Quality and Patient Safety to the Vancouver Acute team. As a key member of our leadership...

  • Regional Director, Quality and Patient Safety

    1 month ago

    North Vancouver, Canada Vancouver Coastal Health Full time

    Salary The salary range for this position is CAD $63.66/Hr. - CAD $91.51/Hr. Job Summary Come work as a Regional Director, Quality and Patient Safety – Coastal with Vancouver Coastal Health (VCH)! Vancouver Coastal Health is looking for a Regional Director, Quality and Patient Safety - Coastal to join the team at the Lions Gate...

  • Project Coordinator

    2 days ago

    Vancouver, Canada BC Patient Safety & Quality Council Full time

    _Permanent, Full-time Salary Range: $54,429 to $78,241; Hiring Maximum: $68,036_ - BCPSQC is committed to an equitable, diverse and inclusive workforce. We recognize that there are a variety of experiences that contribute to the overall qualifications for each role. If you feel that you could excel in this position, but do not necessarily meet the formal...

  • Executive Director, Clinical Risk Management, ReAct Adult Protection, Policy Office and Patient Care

    2 weeks ago

    Vancouver, Canada Vancouver Coastal Health Full time

    Salary The salary range for this position is CAD $79.38/Hr. - CAD $119.07/Hr. Job Summary Come work as an Executive Director, Clinical Risk Management, ReAct Adult Protection, Policy Office, and Patient Care with Vancouver Coastal Health (VCH)! Vancouver Coastal Health is looking for an Executive Director, Clinical Risk Management, ReAct...

  • Patient Resident Care Manager

    1 month ago

    Vancouver, Canada Providence Health Care Full time

    Job Description Summary Reporting to the Program Director or Senior Manager, this key role provides operational leadership and support to interdisciplinary team members in the provision of quality care to patients/residents and their families. This position maintains responsibility in collaboration with a Physician Leader for the effective and...

  • Director of Care

    1 week ago

    Vancouver, British Columbia, Canada The Care Group Full time

    The Care Group ("TCG") offers high quality residential care services to complex care clients in nice (9) homes throughout the Lower Mainland and Vancouver Island.THE OPPORTUNITYWe are looking for Director of Care to join our team in LTC Point Grey Private Hospital in Vancouver, B.C.SUMMARY OF POSITION:Director of Care is accountable to a designated...

  • Director, Asset Management

    4 days ago

    Vancouver, BC, Canada Quality Forum Full time

    University of British Columbia UBC Health UBC Health reports to the Office of the Vice-President, Health and serves as a resource to all health disciplines at UBC. It is responsible for driving the vision of the Vice-President, Health portfolio by promoting an integrated approach to collaboration among all health programs at UBC and with external...

  • Director of Care

    3 days ago

    Vancouver, Canada The Care Group Full time

    The Care Group (“TCG”) offers high quality residential care services to complex care clients in nice (9) homes throughout the Lower Mainland and Vancouver Island.THE OPPORTUNITYWe are looking for Director of Care to join our team in LTC Point Grey Private Hospital in Vancouver, B.C.SUMMARY OF POSITION:Director of Care is accountable to a designated...

  • Director, Clinical Informatics, Quality, Practice

    4 weeks ago

    Vancouver, Canada PHSA Full time

    **Job Summary**: In accordance with the Mission, Vision and Values, and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. The Director, Clinical...

  • Director, Indigenous Cultural Safety

    5 days ago

    Vancouver, Canada PHSA Full time

    **Director, Indigenous Cultural Safety and Quality** Corporate | Quality, Patient Safety & Experience Vancouver, BC (Remote) You are a visionary leader with a passion achieving cultural safety and high quality care in the delivery of health services to Indigenous Peoples across British Columbia. As a collaborative, innovative, and thoughtful health...

  • Patient Care Coordinator

    4 weeks ago

    Vancouver, Canada Clinical Sleep Solutions Full time

    Clinical Sleep Solutions is part of Canada’s largest independently owned obstructive sleep apnea treatment group that delivers a patient-centric health care experience through our clinic operations across British Columbia. We have patients, not customers; clinics, not stores; and an unwavering commitment to improve the lives of everyone who allows us the...

  • Director of Care

    5 days ago

    Vancouver, BC, Canada The Care Group Full time

    The Care Group (“TCG”) offers high quality residential care services to complex care clients in nice (9) homes throughout the Lower Mainland and Vancouver Island. THE OPPORTUNITY We are looking for Director of Care to join our team in LTC Point Grey Private Hospital in Vancouver, B.C. SUMMARY OF POSITION: Director of Care is accountable to a...

  • Assistant Director of Care

    4 days ago

    Vancouver, Canada The Care Group Full time

    If you’re seeking a meaningful opportunity that gives you a higher purpose and enhances the lives of seniors and their families, choose your career at The Care Group. We honor diversity and inclusivity and are proud to offer a safe work environment that fosters growth, teamwork and fulfillment. We are looking for dedicated and conscientious **Assistant...

  • Leader, Patient Safety, Quality

    1 month ago

    Vancouver, Canada PHSA Full time

    **Leader, Patient Safety, Quality & Accreditation** PHSA Corporate Vancouver, BC Patient Safety, Quality and Accreditation (PSQA) Leader assists the Agency Director with planning, implementing, coordinating and monitoring program-specific, population based quality and performance improvement programs, focusing on maintaining an environment of continuous...

  • Leader Patient Safety Quality and Accreditation

    1 month ago

    Vancouver, Canada PHSA Full time

    **Job Summary**: Patient Safety, Quality and Accreditation (PSQA) Leader assists the Agency Director with planning, implementing, coordinating and monitoring program-specific, population based quality and performance improvement programs, focusing on maintaining an environment of continuous improvement. The PSQA Leader collaborates with clinical and...

  • Manager, Patient Safety, Quality and Accreditation

    1 month ago

    Vancouver, Canada PHSA Full time

    **Manager, Patient Safety Quality and Accreditation - BC Children’s & Women’s Mental Health** BC Children’s & Women’s Hospital Vancouver, BC Reporting to the Senior Director, the Manager is responsible for the leadership and project management of strategic quality, population based system redesign and patient safety site wide initiatives BC...

  • Leader, Patient Safety, Quality

    2 weeks ago

    Vancouver, Canada BC Cancer Full time

    The Leader, Patient Safety, Quality and Accreditation (PSQA) assists the Executive Director and Senior Executive Director with planning, implementing, coordinating and monitoring program-specific, population-based quality and performance improvement programs, focusing on maintaining an environment o