Field Technician

2 weeks ago

Whitby, Canada Real Tech Inc. Full time

**Company Overview**

Real Tech Inc. designs and manufactures a comprehensive product line of advanced, real-time, water quality monitoring sensors and custom software analytics to bring continuous intelligence to water and wastewater processes. With clients in over 50 countries around the world including Fortune 500 companies, large and small municipal water and wastewater treatment plants, major water industry leaders, and government agencies, Real Tech is advancing how water is managed to improve global water quality. Real Tech has been the recipient of numerous awards and nominations including the 2017 BlueTech Forum Technology Award, Deloitte Technology Green 15 award for four consecutive years and the 2015 Whitby Business Achievement Award. Our CEO is the 2012 RBC Women Entrepreneur of the Year Award Winner and a 2016 Ernst & Young Entrepreneur of the Year Award Finalist. Real Tech is an innovative, forward-thinking company that boasts a high retention rate of both clients and team members and is making a real impact to the world of water. To help drive our rapidly growing business, we are seeking a Field Technician to join our team.

Competencies/Qualifications:

- 2-3 years Electronics, Mechanical or similar technician/technology diploma
- 2 years experience in customer technical support
- Ability to travel regularly for onsite installation, training and field support
- Attention to detail, highly organized and effective project and time management skills
- Possess a results-oriented, proactive work ethic
- Ability to work independently and as part of a team
- Excellent interpersonal, written and oral communication skills
- Entrepreneurial, driven, willingness to learn, problem-solver and professional
- Able to lift and carry up to 50 lbs
- Proficient with hand tools
- Knowledge of fluid dynamics
- Able to read circuit diagrams and mechanical drawings
- A valid driver’s licence and clean driving record
- A valid passport and willingness for international travel

Real Tech is looking for an experienced Field Technician to be responsible for providing technical customer service support both remotely and onsite to municipal and industrial clients as well as channel partners and sales reps across several industrial sectors including: oil and gas, chemical, pulp and paper, and food & beverage.

**Responsibilities**:

- Travel to industrial client sites for the purpose of installation, training and technical field repair and support
- Provide technical troubleshooting support over the phone and via written correspondence
- Communicate with existing and potential clients to understand their specific processes to identify client challenges and needs focusing on driving value and producing success reports
- Drive a culture that is highly responsive to clients, providing accurate, comprehensive and timely information
- Provide comprehensive technical and after sale support to channel partners and end users
- Interpret client specific drawings and understand client processes
- Develop and maintain improved documentation, manuals and content to support client success after sale

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Vision care
- Wellness program

Schedule:

- Monday to Friday

COVID-19 considerations:
Our team members safety is important to us and continue to implement appropriate Covid-19 safety measures at our workplace.

**Experience**:

- Technical support: 2 years (preferred)

Willingness to travel:

- 75% (required)

Work Location: On the road

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