Network and Voice Support Staff

3 weeks ago

Moncton, Canada Vokal Call Centers Full time

We are looking for an individual to join our Network Operations Center ( NOC ) as a remote Network and Voice Support Staff ( Tier 1 Bilingual ).
- Must be fluent in French.

**About you.**

At Frontier, we surround ourselves with like-minded people. We are leaders, techs, geeks, hard workers, team players, as well as company team baseball players. We enjoy technology and enjoy working with people who like to break things and put them back together again. We are looking for someone to join our team

**Who uses us.**

We sell directly to end-user customers as well as through a channel or agents and resellers. Our customers include national retailers and small, medium, and large national enterprise customers with multiple locations.

Customer support is important to us. We take every customer, large and small, seriously. We have a sophisticated ticketing system and a Network Operations Centre (NOC) that operates 24 hours a day - 365 days a year.

We are passionate about what we do, we take quality and customer support seriously, and our culture places us as one of the more fun and exciting places to work.

**Location.**

Our main office is in Toronto, however we are looking to fill the position as a remote / teleworker.

**Nice to have**:
Knowledge of network technology, architecture and elements, and an understanding of the associated interworking.

Interface with Vendors (both equipment and carrier) to resolve complex or system issues on behalf of clients.

Enrolled in or already have Cisco, Juniper, or Fortinet certifications.

Familiar with LINUX and UNIX commands

Knowledgeable with hands-on experience with programming and scripting languages

Comfortable providing user support on data networking, broadband services, and security products

Ready to take on some “On-Call” responsibilities for some after-hours work when needed

Knowledgeable of Network Maintenance, Network Windows, and Migrations

Organized and can manage Projects, New customer turn-ups, Installations, and field upgrades

**Technical Requirements**:
Ip address allocations and maintenance

BGP / MPLS Designs and Setup

Network Design

VPN/IPSEC setup and administration

Voice over IP configuration and administration

Strong understanding of TCP/IP, routing protocols, L2/L3 switches

Strong troubleshooting and problem-solving skills

Hands-on experience with switches, routers, and firewalls (Cisco and Juniper)

Hands-on experience with MPLS, SDWAN, and IPVPN, UTM, and Firewalls.

Routing protocols such as OSPF, EIGRP, and BGP

Layer 2 technologies such as spanning-tree, VLANs, and WLANs.

WAN and MAN technologies such as ADSL, EoC/TPIA, and Metro Ethernet

**Salary**: From $19.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

COVID-19 considerations:
Remote interview process
Social distancing guidelines in place
Virtual meetings
Sanitizing, disinfecting, or cleaning procedures in place

**Language**:

- French (required)

Work Location: Hybrid remote in Moncton, NB

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